American Airlines sucks
I haven't had a lot of luck with air travel of late. My flights always seem to be delayed – and for some reason, when a flight is delayed more than half an hour, it always turns out to be six hours at least. You lose a whole day, your sleep patterns get completly screwed up, and, of course, any vague hint of a bug you might have had getting on to the plane gets turned into a full-on raging cold by the time you've spent 12 hours in a metal tube breathing stale, fifth-hand, dry-as-dust air.
I'm in Argentina now, and my trip down here is a case in point. The kind of people who say "you're lucky" to someone with a terrible injury would probably say the same thing about me: I was on the last plane out of JFK as a major snowstorm was blowing in to New York, and who knows when I might have been able to leave had the flight been cancelled.
That said, however, the American Airlines experience left a very great deal to be desired. On an evening when all flights out of the airport were significantly delayed due to weather, they insisted on boarding us right on time, only to sit at the gate... and sit at the gate... and sit at the gate a bit longer. The announcements from the captain were mumbled, short, and unhelpful: something about engines, power, de-icing, it was not clear at all.
After about an hour, finally a coherent message from the captain. The good news: we were finally able to leave the gate. The bad news: a couple of standby passengers who were meant to be on board turned out not to be, and so their luggage would have to be removed. Of course, they had all the relevant information an hour earlier, when we were waiting around twiddling our thumbs, but somehow failed to act on it until the point when we were hopeful we might finally be able to take off.
Eventually, the bags were found, the plane left the gate, and – I think, nothing was made very clear to us – we started the first phase of de-icing. Apparently there are de-icing "stations" at JFK: this is not a procedure, like refuelling, that can be done at the gate. So various bits of the plane got de-iced, and then we headed off to station number two, where the wings and fuselage would get done. Except we never got there. What with heating and lighting the cabin, and de-icing whatever they de-iced, they'd somehow managed to run out of whatever battery power they needed to actually move the aircraft. So we had to wait for another hour while someone could, in effect, give us a jump-start.
Then, the second phase of de-icing took at least twice as long as it should have, for similar reasons to do with power. First one side of the plane got de-iced, then the other, instead of them both being done at the same time.
More profoundly, the way we were running out of power created a big problem: there now wasn't enough fuel left to get us all to Buenos Aires. The captain had three choices: cancel the flight, which no-one wanted; lose 60 passengers to lighten the load; or refuel in Miami. In the end, the choice was made for him: the crew had spent so long sitting on the ground that under union rules they weren't allowed to work the whole 11 hours to BA. So Miami it was.
It was exactly at this point that things really started to go wrong. Once the flight had been sitting on the tarmac for a certain amount of time, Miami was a certainty. In fact, the pilot more or less admitted we would have to refuel there in one of his earliest announcements, while we were still stuck at the gate. But let's be charitable and say it took them a couple of hours to put two and two together. The plane was meant to leave at 10:20, so by 12:20 American Airlines should have been getting on the phone to Miami, organising a new crew to replace the JFK crew, and generally attempting to ensure that we wouldn't need to spend any more time in Miami than we needed to refuel.
We finally took off, five hours late, at 3:20. The flight was fast and uneventful, and we landed by 5:15. The crew, by this point, was very annoyed: rather than working 22 hours New York – Buenos Aires – New York, they would get paid for only nine or so, for the time spent idling in New York and the flight to Miami. Still, they told us, not to worry: the American Airlines agent would be waiting for us at the gate, along with the replacement crew, and we should be on our way in no time.
Of course, when we get to the gate, there's no agent there: no one in Miami seems to have the foggiest notion what's going on. Eventually, at 6:00, roughly when we were expected to be leaving, an agent arrived, and seemed most surprised to see us at the gate. After a bunch of scrambling around, it's determined that our nine-person crew from JFK is going to be replaced by a five-person crew from Miami – they should be here any time. And, indeed, they all turn up relatively quickly, except for the one who doesn't. An extra crew member must be found, which is likely to take an hour or so, and so at this point it's decided that maybe we should be let out of the airplane after all. We'd been cooped up for eight hours, no one knows how long we'll be stuck in Miami, and the flight on to Buenos Aires is another nine: even American realised that it might not be smart to make a 767 with more than its fair share of small children stay in its seats for something over 18 hours at a stretch.
So we're told that we can stretch our legs for half an hour. No longer will groups of no more than four people at a time be accompanied to the phone booths and back; rather, we can all enjoy the splendours of the American Airlines departure lounge in Miami at our pleasure.
The departure lounge is a pretty grim place, outfitted with little more than a Nathan's hot-dog stand staffed by the surliest people I've ever seen in Miami (although the fact that they were working at 6:00 on a Monday morning might explain that bit). All the same, it's an improvement over the interior of our airplane's fuselage.
Actually, scratch that. The surliest people I've ever seen in Miami weren't the hot-dog vendors, they were the gate Nazis. What no one bothered to tell us when we were deplaning (yes, they really used that word) was that once we were off, they wouldn't let us back on again until they were good and ready. No, they never said why. For me, it was no great hardship: all it meant was that I couldn't read my book, which I'd left safely tucked in the pocket on the back of the seat in front of me. But for others, especially one woman who had just got up to make a phone call and who had left two children on board, including a four-year-old, this petty decision had huge consequences.
Everybody was cranky, remember: it was now 7 in the morning, and no one had got much in the way of sleep. An 11-hour flight is pretty hard work at the best of times, but now that another seven or eight hours were being added on to that, most of them spent on board the airplane, people were getting angry. No one at Miami knew anything; the only thing they told us was that they'd simply arrived at the airport at 6:00 and really had no idea what was going on, where the crew was, how many of them there had to be, when we might be taking off, when we might be landing, or anything else.
At this point, understandably, various passengers decided that they'd had enough. They were in Miami, which has many flights down to Buenos Aires each day, and rather than stick around this accursed airplane, they were going to hang out in Florida for a day or so and then, somewhat rested, continue on to Argentina. After all, for the elderly or the very young, an 18-hour plane journey is the last thing you want, and if you can avoid it, you do.
I don't know whether anybody actually got off at Miami, whether their bags had to follow them, or what. No one saw fit to tell us peons what was going on: all we knew was that the 7:00 deadline for us to get back on to the plane had come and gone, and there was no sign of anything happening. Communication was nil. The American staff started playing the sorry-we're-clueless card a bit too often: sorry, I don't know. I don't know anybody who knows. I can't help you.
On the plane, it was the same story: people who'd missed dinner on the grounds that it had been served at 4 in the morning when no one wants to eat were told that no, they couldn't have anything to eat, and that actually, I, your flight attendant, haven't had anything to eat since last night either. Oh, and no, I can't get you immigration cards for Argentina or anything like that, because the JFK crew put them somewhere and we have no idea where. And in general, sorry if you have no service on this flight, but you have to understand: we're very understaffed.
On arriving at Buenos Aires, we just got the standard "welcome to Argentina and thank you for flying American" message: no apology for being eight hours delayed, and certainly no attempt to make things up to us.
This general unhelpful attitude is something I've come across before with American (and I've only flown them on two other occasions). I had an American flight from Los Angeles to New York once, which involved a change at Dallas-Fort Worth. All flights in and out of DFW were delayed for some reason, but we were assured that because everyone was delayed by pretty much the same amount of time, there shouldn't be any difficulty making our connections.
Of course the story changed when we got to DFW. Sorry, your flight to LaGuardia has left already: for noise reasons, planes aren't allowed to land there after a certain time, so it got bumped up the list. Again, a failure of communication from one airport to another: while on the Argentina flight it was New York not communicating with Miami, on the New York flight it was DFW not communicating with Los Angeles. Of course, if we'd known in LA that we wouldn't be getting to New York that evening, we would never have left at all, and rather spent one more night in California, catching an early flight back to New York the following day. But because of information failure, we were stuck in Dallas-Fort Worth overnight.
It got worse, though: American decided/decreed that the reason we were forced to stay in Texas overnight was weather, not general incompetence on its own part, and that therefore they weren't even going to put us up in a hotel. If we liked, they could procure some army-style cots and maybe a blanket or two and we could sleep on the floor of the departure lounge.
Cock-ups, of course, happen on all airlines, through their fault or otherwise. But where other airlines seem to genuinely want to make things better, American seems to be as unhelpful as possible. Virgin once gave me a voucher for being delayed, even though they'd phoned me in advance to tell me that the flight was late and I could turn up a few hours later. Even the low-cost airlines in Europe, like Buzz, or in the US, like JetBlue and SouthWest, are known for their customer service. But American seems to have a completely different mindset.
I think that the problem could well be the aftermath of September 11. American has been inflicting wave after wave of job cuts, and evidently a lot of the lost jobs have been the people coordinating its different operations around the country. I worry, too, that others have been in more vital areas: I don't think it's coincidence that the Rockaway crash happened so soon after September 11, when morale in the airline industry was at its lowest and thousands of jobs had just been cut.
People are nervous about flying these days, and maybe they ought to be, although their reasons for nervousness (war, terrorism) are, I think, misplaced. The chances of an airline passenger being the victim of a terrorist attack are minimal. But the chances of the same passenger falling victim to incompetencies which are a result of downsizing following general nervousness about a terrorist attack are much greater. It's almost as though being scared of a flying is a self-fulfilling prophecy: the more people that are scared of flying, the fewer people flying, the more layoffs the airlines need to make, the less safe flying becomes, and the more justified a fear of flying is.
Still, I'm going to continue to fly American, just because of their leg-room. I'm telling you, once we were airborne, I actually managed to stretch out and get some sleep – in economy! That doesn't mean I like them, though.
Posted by Felix at 0:00 EST
Comments
Poor you. What a rotten trip. Hope you are getting over flu/cold or whatever you were breeding during those long hours in transit. Remember vit C and zinc!
I think I will stay fixed to the ground for a while. At least I'm not jealous now.
Take care
mum
Posted by: erika at 19:05 EST, February 20, 2003
yep, must say i concur-- while they've got the legroom, each time i've flown AA they've been late/spaced-out/etc. the most unsettling was waiting on the boiling tarmac last august for four hours at JFK in one of their tin-can commuter planes on a connecting flight to IAD; while we did get water and a packet of pretzels and were allowed to use mobile phones, the pilot would occasionally come over the intercom to say he was pretty sure that we would have enough fuel to reach Washington, but that we would just have to see how the plane was once in the air.
Posted by: caroline at 12:10 EST, February 28, 2003
In ref to American sucks. What a winer you are.
Only a moron like yourself would blame a impossible situation like a blizzard on the airline itself. You should practice looking at
lifes bigger picture, instead of only focusing
on your own petty complaints.
Posted by: Audrey Hartman at 21:15 EST, March 14, 2003
First, the weather isn't the airline's fault. Second, certainly don't blame the employees. Blame the Senior Management (i.e. Don Carty et al) for downsizing and outsourcing everything and not giving a rat's behind about customer service. Now they are laying off reservation agents AND cutting salary AND cutting insurance AND reducing vacation AND no longer allowing agents to "waive" rules for abnormal situations AND no longer allowing agents to compensate passengers for things. The list goes on. Next time you call, if you encounter a less than enthusiastic voice, you'll know why.
Pretty soon, it will be "buy your ticket online, at an agency or don't buy one." Then you'll wish the employees were back.
Posted by: JASON G at 7:53 EST, March 17, 2003
Life is full on inconviences. It is how you deal with them that matters. Isn't it nice that we can actually fly instead of taking covered wagons everywhere? If you look for the good in a situation, you won't be so bitter. Besides, there were a lot of info in your letter that is not true -- airplanes don't run on batteries, JFK doesn't have rules that dictate an airplane must take off by a certain time for noise abatement reasons -- makes me wonder what else was made up in this story.
Posted by: Emma Clark at 17:33 EST, April 15, 2003
Looks like some people are clueless. This person is not blaming the whole thing on weather. It started with weather yes, but the ignorance came not only from management, but also from the agents. If you fly American you will see that the majority of the time there are no agents to meet the flights and you sit at the gate waiting upon arrival and this was all long before the cut backs. It is laziness I blame and a total lack of professional staff. American Airlines SUCKS the big one.
Posted by: Tim Gibson at 6:25 EST, April 19, 2003
I hope this operation goes BK...they deserve it. Just today they lost another reservation for me (I'm trying to use up my miles). Then, the add on another $90 for "expiditing" the ticket...for a flight not to depart for two weeks. Gougeing, plane and simple.
Posted by: randall at 14:07 EST, April 25, 2003
AA sucks no matter what way you look at it...the airline is not going to survice, and with being Travel Agent...I pretent they don't excist unless asked to book them. THey for some reason their fares are always so much higher..
bye bye AA
Posted by: Jim Deiter at 14:28 EST, April 25, 2003
AA sucks. They tell the unions they will cut 2600 jobs. Then they cut 5000. They say unions must sacrifice jobs and benefits for the good of the company then award themselves a 25 million dollar bonus for convicing the employees to screw themselves. Then Don Carty posts an apology on his 1 800 site that has all of the sincerity of a tobacco company exec saying he didn't know nicotine was addictive. Didn't know that a 25 million bonus would piss off people getting laid off? sure you didn't know. AA sucks.
Posted by: krystal campbell at 23:43 EST, May 01, 2003
American employees, blame management who does
not seem to care about employees or even
have an idea what good customer service entails.
But have always been more interested in what
they could take rather than give what it takes
to nurture a caring environment. Do these top
exectutives really earn their money? What is
the culture and the legacy that is being left
Airline agents and crew do take the brunt of criticism, while those in control,
make decisions, and dispence information as
they decide,and generally run the image into
the ground.The people behind the scenes are
at huge fault for running the show as it is
being run.You can see some expose in the news.
of just some of managements legacy and the
culture that has been nurtured. As an agent
there have been many times I have been dis
allusioned, by policy and procedures. But I
also know that dealing with a large bunch of
people that no matter how good of a job,
that you do someone is not going to be happy,
at any given time on any given flight. This
is just a fact. Hence the crusty gate agent.
Posted by: anonymous at 12:19 EST, May 14, 2003
Could you have been any more long winded. Why don't they just give you the freakin' plane next time and you could fly it yourself. Oh I guess you'd bitch about that too since it wouldn't even make if off the ground. SHUT UP!!!
Posted by: Jeremy at 17:15 EST, June 06, 2003
AA. de verdad apesta yo trabajo para aa gracias a dios no pertenezco a su nomina,pero dependo de ellos. De verdad esoty indignado de la supuesta calidad de gerencia que tiene nuestro nuevo o nueva gerente de estacion nose de verdad(sus tendencias sexuales de verdad me tienen sin cuidado)pero. apesta en la forma que toma sus decisiones arbitrarias y para el beneficio personal mas no de la estacion, y se jacta de ser un lider en pro de los recursos humanos dando charlas de liderazgo y bunea conducta,.estupidas por Dios!!!!.apesta!!!!!
Posted by: anonimo at 20:06 EST, June 11, 2003
AA de verdad apesta,y no obstante van ahora a subir a un supervisor que no se lo merece, porque nose sera que el gerente esta satisfecho con el en otro sentido!!!!!,bueno en fin soy el mismo del anterior..y esto esta pasando en Venezuela, y mas especificamente en M.... que tal, como te quedo el ojo negro alex.
Posted by: anonimo at 20:10 EST, June 11, 2003
Try being an employee at AA and continue to see the management rake in the money while you have given up 30% of your salary. It is a crying shame that AA management does not get it. AA has a lot of decicated employees that are willing to try to keep the airline alive, but we keep getting dumped on my upper management. They just don't get it. And, we are getting very tired of it.
Posted by: Dick at 23:39 EST, July 09, 2003
American Airlines sure doesn't care about their passengers. I was flying two 14 year olds from Fort Worth, TX to Chicago, IL. Their ATA flight was canceled so ATA rescheduled them on an American flight. The woman (Carman) at the American Airlines counter was extreamly rude to the two of them from the start. I know this personally because I was on the phone with one of them as they approached the counter. Carman looked at the paperwork from ATA and told them that they had coach tickets with ATA and ATA scheduled them with first class on American, so they would have to pay an additional $737. Carman kept referring to the girl teenager as "girlfriend". I asked the girl to hand the phone to Carman so I could speak with her. I was going to give her a piece of my mind for the ignorant way she was talking to the girl. Carman stated "I don't have to talk to any one, I'm refusing you a ticket girlfriend". Of course after 9 hours of the run around at the airport, the 14 year old girl started to cry. The two were instructed to go back to ATA. I got on my cell phone to ATA while my daughter talked with the girl. ATA then told me the girl was "making a sene" and that was why she was refused a ticket. I asked them how crying was causeing a sene, and what gave Carman the right to speak to her in this manner. Of course ATA took Carman side, even thought I told them I heard the entire conversation clearly. Where's the justice? No wonder teenagers have attitudes, what gives adults the right to treat them like that? How can they complain about lack of business when they treat patrons like that? I won't ever fly american or ata again, and you know word of mouth makes a difference. I'm telling everyone I can think of about this horrific discrimination.
Posted by: Cor at 21:41 EST, July 19, 2003
I had an incident with AA with my 16 year old son. They refused to honor his ticket and we were trying to resolve the situation from 700 miles away. AA "resolution managers" (except one) were very rude and seemed to think I was a criminal rather than a customer. May they go bankrupt without relief from our government. I and my family will not use their "non-services".
Posted by: Jeremiah Teague at 13:47 EST, August 11, 2003
American Airlines does suck yes it may be bad that their people are underpaid. But gues what i am seriously underpaid at my job but do i take that out on my companies clients no because it is no their fault. In one incident with this airline they sold my seat before i got to the airport and when i expressed outrage the check in agent told me that if i was going to give her attitude that she wasn't going to take care of me. Nice right in attidution she said i could stay at the airport for 15 hours with my nephew who was a baby and flying with me and fly standby which means i may or may not get a seat. or i could pay $200 and fly the next day. AA sucks i am never flying with them again. Their employees have major attidutes and instead of taking it out with managment whose fault their sucky jobs are they take it out on the customers who in a sense pay their salaries by flying with them.
Posted by: Victoria Rodriguez at 13:34 EST, September 07, 2003
AA sucks and doesn't care. The are gouging customers flat out. I had to change my family's reservation by ONE day. I gave them 12 days notice and asked if they could cut me some slack on the fee since it was only one reservation. Nope...that will be $500. Period.
Nice of them. I can cancel my kids trip to Disney World or be get screwed by AA.
Posted by: Frank B at 23:09 EST, September 12, 2003
American Airlines sucks big time. My flight from Miami to Punta Cana, Domenican Republic was the most stressful flight I've ever had..not to mention the most dangerous. Here are the highlights...was scheduled to take off at 11:15AM but took off around 1PM, sat on plane while they fixed the engine. Then we too took off, after flying for about an hour (over Bahamas), the engined turned OFF, yes turned off! We had to return to MIAMI, they didn't want to land in the Bahamas because it wasn't convenient for them but meanwhile they endangered everyone's life by flying all the way to Miami. We made an emergency landing in Miami and then they gave us a $10 meal voucher..like if anyone had an appetite. They eventually put us on another plane at 5:30PM and arrived in Punta Cana at 8 PM....7 hrs late!! They credited my account w/ 10K miles meanwhile I used 25K miles for the flight. Called their 1-800 number and I spoke to the rudest person who couldn't care any less about what happened..didn't even want to hear about it.
I can only hope that American Airlines will suffer (financially) like many of its passengers suffer everyday!! They don't care about their customers or their safety! I hope to be around when they go under!! I feel sorry for the few good employees that are helpless victims of AA.
Posted by: Never Again at 14:55 EST, September 19, 2003
Weather is not a company issue you ungrateful idiot-- try working for these fuckers-- Im about to quit-- especially since I have to deal with you fuckers- take your aadvantage miles and shove them up your ass-- fly JET BLUE!
Posted by: FLight Attendant at 15:46 EST, October 10, 2003
First of all, Miami, Punta Cana Flights areflown in an Airbus 300. American does not fly bany plnes like that into the Bahamas and don't have spare parts there. If they landed you there you would be stuck for days untill they could get you a plane. Most planes, including ALL the planes in American's fleet, can saftley fly rather far on only one Engine.
If you know nothing about aviation don't assume things.
I've never had a problem with AA and I've flewn them at least 20 times this year alone.
Yeah, go fly JetBlue... se where they get you when you wanna go to London or Amarillo, or Montreal...
Posted by: Jacob at 4:34 EST, October 14, 2003
I'm glad some of you understand HOW AAL shafted their employee's while Upper management retained everything and continues to hire level 4 upper management off the street. Our Union caved in for the 300th time and I hope we get AMFA soon.
As for maintenance it has gone to crAAp!! AAL adopted a TWA maintenance program that is pathetic to say the least!! A plane flies 40Hrs with NO CHECK!! (Thank the FAA for approving that) At this point in time I have told my family not to fly AAL!!! Free as you call it??? NOT and their lives are not worth it!!
Finally I ask you one thing, "Would you get in your car and drive across the country without checking the oil or changing that bald tire or leaky brake, Etc Etc.."
Posted by: Mechanic Guy at 9:00 EST, October 29, 2003
AA should hire better looking flight attendants. Lately I have seen cows and old women.
Posted by: Alexander at 23:57 EST, November 04, 2003
Yes, may AA go bankrupt so you complaining spoiled morons can take your car across the country for more money in gas food and lodging than your stinking plane ticket cost...like we had to do when I was young because it's all we could afford.
Whiners.
Take my job for one day and you'd be on the floor crying like a baby.
And for your info AA does not own ATA ma'am. Sheesh...at least get the right airline.
Posted by: Bruce at 6:05 EST, November 07, 2003
Bruce, I'm sure if I had to take your place for even five minutes I'd be crying like a baby. That fact notwithstanding, the poor service offered by American Airlines is inexcusable.
Jonathan
Posted by: Jonathan at 21:30 EST, November 10, 2003
As an X Employee that got layed off with American, I lost my job two years ago and still love all my x co workers there the best at what thay do the major problem with the company was and is the Station Managers like the one that worked in MIA that could care less for the Passanges and even less for the works the bottom line was the bonus at the end of the year. You folks that fly from the deep south into MIA and sit there waiting for Crews to park and work the planes I feel the worst for because when that trip makes half an hour there is no one there why Mangament (DOES NOT CARE). So next time you sit there waiting to get parked just remember that you just spent your money with company that could care less about you. Funny I was a front line Supervisor and the layoffs had notting to do with 911 it was due to TWA .
Mia was and will always be the worst mangaged Station American flys into why (UPPER MANGAMENT)
o and by the way if you fly to GYE,TGU or CCS during the holidays good luck geting your bags
Posted by: anonymous at 23:35 EST, November 21, 2003
Quit Your Bitchin, ok AAL is the Best Airline i have EVER flown with, once i flew with them i never flew with anyone else, all of the bad stuff that happened during your flight Happens! Planes have battery trouble, like your car does, everything that you have talked about HAPPENS so quit crying over it, life goes on, it doesnt always happen like that. By the way, it is the person giving the service, NOT THE AIRLINE that is rude, secondly Aircraft can fly on one engine, for a while until they can make it to an airport, so the person with the engine problem can stop crying about it, by the way, every time i have flown AA they have been not on time but not late, they have been EARLY each time, which is a good thing in my view
Annoynomous
Posted by: QuitUrBitchin at 18:12 EST, December 10, 2003
I choose American Airlines to transport my wife, Shannon, and I to Miami International Airport (MIA) from JFK International Airport (JFK) on 07 December 2003. We were traveling to Miami in order to meet up with the Carnival Cruise Liner Paradise for a honeymoon cruise to the Eastern Caribbean. Unfortunately, for a myriad of reasons American Airlines (AA) failed to deliver us to Miami at the time we were promised and we missed our non-refundable cruise. I am writing this letter to identify a number of gross negligent acts on the part of American Airlines.
American Airlines Flight 869 was scheduled to depart JFK at 9:15 AM on 07 December, 2003 and arrive in MIA just after noon. We arrived at the airport early enough to compensate for the thorough security checks and any potential delays such as road conditions and traffic. At approximately 0615 on 07 December, 2003 I received an update of the flight status from AA via my cell phone indicating the flight was still scheduled to depart at 9:15 AM. The gate had changed but that was transparent to us. When passenger boarding began at 8:30 AM on 07 December, 2003 everything continued to suggest a 9:15 AM departure time. This is where events began to go wrong.
At approximately 9:15 AM the pilot indicated to all the passengers seated on the plane that we were waiting for a few more passengers who were being held up at the security check. This delay amounted to 90 minutes and we did not leave the gate until 10:45 AM. I do not believe this explanation for one minute. I believe if I were to check the roster of who boarded the plane after 9:15 AM I would find that these ělate passengersî were actually standbys who happened to be stranded from the weather related delays of 06 December, 2003. To achieve the best economic solution of the situation, AA did not allow this plane to depart the gate until the flight was 100% full.
When we finally approached the runway at approximately 11:00 AM, the plane encountered mechanical problems and had to return to the gate. To accommodate passengers who were now going to miss a cruise, the ticket agents in JFK began to make arrangements to deliver us to our shipís first port of call. My shipís first port of call was Nassau and AA proposed to provide my wife and I a room in Miami and the first flight to Nassau out of MIA on Monday, 09 December. This flight was not to depart MIA until approximately 8:00 AM and would cause us to miss any events in Nassau planned by the cruise. This was unacceptable and I demanded to be flown to Nassau on 07 December and provided room and meals in Nassau. After speaking with the supervisor, Mr. Glen Risbrook, the ticket agent told us she had reserved us a flight to Nassau out of MIA for 8:00 PM on 07 December and a hotel room in Nassau. The same arrangements were made for a group behind us who were also guests on the same cruise. I have their names and contact information should I need to provide them as witnesses.
The replacement plane was not boarded until 1:30 PM despite being scheduled by AA to depart 1:15 PM and land at MIA at 3:45 PM. This new plane did not depart on time and did not land in MIA until 4:40 PM, an hour late under the revised schedule. Despite the delays, no meals were offered to us at any point and my waiting in lines prevented me from purchasing one at the terminal. Once we landed in MIA we had to further wait for the gate to clear as another plane was allegedly occupying our gate, which I believe records will show no such plane was occupying the gate at this time. I believe that we were waiting because of a lack of a ground crew. We did not exit the plane until 5:00 PM, which was five hours later than our scheduled arrival time. In JFK we were told by the ticket agent to see the ticket agent in MIA for further information regarding our connection to Nassau and our accommodations in Nassau because she had ěmade the reservation in her computer and they would be able to pull up the reservation.î There was no such agent in Miami who was able to assist us. To make matters worse bags did not appear on the baggage carousel for another 50 minutes, 5:50 PM. With my bags in tow, I made my way to the American Eagle ticket window where I was told that there were no such hotel reservations made by Mr. Risbrook of JFK. The same news was delivered to the other passengers who were promised a room in Nassau. When we asked what can be done, the supervisor on shift at American Eagle at 6:00 PM on 07 December, 2003 said she did not know and it was not her problem. That is when we asked to speak to an AA supervisor.
The AA supervisor at the desk was an African American gentleman by the name of Michael. He was not able to provide any assistance or indicate why Mr. Risbrook had promised us rooms in Nassau. He also refused to call Mr. Risbrook to receive any explanation. This is when I searched for another supervisor and I found Ms. Lisa Tharp. Ms. Tharp put her hand up to my face, refused to make eye contact, and said that she had seen me already speaking to Michael. She then explained that she was not going to help me and walked away. I was not able to board American Eagle for reasons of no fault to American Eagle but I am pursuing this aspect with Carnival Cruise Line and made arrangements to return to JFK on Monday 08 December, 2003. The earliest flight I was able to get back to JFK was at approximately 8:00 PM. The Operational Supervisor at the time, whose first name was Liete, explained this was the earliest flight and we could visit south beach until the 6:00 PM check in time. I told her this was not possible when carrying around 4 pieces of luggage. Liete responded by saying ěthat is not my problemî. This statement, ěnot my problemî was a recurring response from AA employees at JFK and MIA. Regardless if it is or isnít, this is not the answer a customer should expect to receive from any service provider.
My wife and I came to the airport in hopes of getting an earlier flight as a standby. We were successful and took the 1:20 PM flight back to JFK. Prior to boarding the plane, we read the back of our boarding pass and it says:
ěPlease make sure you have received the important legal notices entitled ěConditions of Contractî, ěNotice of Incorporated Termsî, ěNotice of Baggage Liability Limitationsî, and ěNotice of OverbookingîÖIf not, contact the nearest office of the company or agent to obtain.î
I was interested to see if I agreed to wait for ělate passengersî as I was forced to do when I purchased my tickets for AA Flight 869. I had hoped that these documents would mention this ěagreementî I had made. When I asked the ticket agent for a copy of them, she was unfamiliar with the aforementioned documents. I do not know the name of this ticket agent because she was not wearing identification, such as a name tag. After searching her computer and consulting the ticket agent next to her, Marielena Sodre, she failed to produce these documents. She then contacted her supervisor and after 15 minutes was only able to produce the ěCustomer Service Planî and ěConditions of Carriageî. It is inconceivable that AA expects me to follow the guidelines of these documents when it is very clear that your own employees have never read them and nor did they know where to locate them upon customer request. At this time I also asked for an official printout of the reason for our delay and I was given a printout that clearly states the official reason for our delay leaving JFK was due to an equipment change at 12:34 PM. No explanation could be provided for the 3 hours and 15 min before this. Had Flight 869 left JFK as scheduled and encountering mechanical difficulty which required a plane change, we still would have made it to MIA in enough time to meet our cruise; however, AA chose to wait 90 minutes for passengers who were ěcaught up in security checksî, which ultimately cost us our long awaited honeymoon.
As you can see, I have everything well documented and I am very upset with a number of things. I have already contacted my lawyer and I will also be contacting my congressman. I have lost a significant amount of money because of this and my wife and I have been utterly disrespected by your organization. When the horrible actions of September 11th occurred, war was in my immediate future as a commissioned officer in the United State Marine Corps. My tax payer dollars saved your company from disaster during those difficult times and my family sacrificed when I fought in Iraq to ensure this never happens again. I have sent a letter local newspapers, The New York Post and Newsday, to inform the public of how these tax dollars were spent. It will also let them know that AA thanks to its costumers and fellow Americans is sub-standard service. My wedding was pushed up to prior to my deployment, and my honeymoon was pushed backed until my return. Now that I returned from combat actions, my wife and I were going to finally enjoy our well deserved honeymoon. Instead, it ended up as the most aggravating, exhausting, humiliating, and embarrassing 24 hours of my life. AA or any other organization associated with this company will never see my business.
Posted by: Robert at 9:30 EST, December 13, 2003
What did Iraq have to do with 9/11/2001? Saudi's yes, Osama bin Laden sure thing.
..."When the horrible actions of September 11th occurred, war was in my immediate future as a commissioned officer in the United State Marine Corps. My tax payer dollars saved your company from disaster during those difficult times and my family sacrificed when I fought in Iraq to ensure this never happens again."
Posted by: Frank at 19:45 EST, January 01, 2004
Saddam has funded Osama and other terrorists in the past. So indirectly he was involved but this a discussion for another time.
Posted by: Robert at 20:33 EST, January 03, 2004
Flying just plain isn't fun anymore. I've flown AA a lot and I'm usually treated poorly, and have had some experiences like the one above although not as bad. On the other hand, AA is 1,000 times better than some of the European airlines like Alitalia or Lufthansa, but 1/1,000 as good as most of the Asian ones. You can argue the merits / pitfalls of AA all day.
However, how you can think Saddam had anything whatsoever to do with Osama bin Laden is beyond me. The President himself said there was no connection. Nearly the entire intelligence community said that Sadaam has not funded, and in fact hated al Queda.
There were no WMD, we knew the aluminum tubes weren't for reactors, we knew there was no African connection.
The truth the entire rest of the world watches a new story each day about some 6 year old girl who used to have a father to tuck her in at night and a mother to brush away her tears, who now lives homeless and hungry on the streets of Baghdad.
Only in the United States are these news stories not published.
The entire rest of the world is viewing what we did in Iraq as no different than what the Germans did to the Jews in WWII. And... they aren't all that far from wrong.
The only good thing the war did was end the sanctions that we imposed, limiting essential insecticide and medicines and causing the death of 1 million Iraqi children.
This chapter of american history will go down as shameful as Slavery and Japanese Internment camps. There is nothing to be proud of here.
Posted by: Tom at 23:32 EST, January 04, 2004
American Airline Sucks BALLS!!! Took a trip to Key West On January 22nd, 2004. Got to the JFK at 9:30 am They cancelled my flight to Miami at 10:18am and didn't bother to say anything until I almost got on a Flight to Turks (where ever the hell that is.) Got me on a new flight 3 hours latter. Got to Miami where I had to catch a flight to Key West. Tried To board the plane and they informed me that I did not have an assigned seat and was on standby. I luckly did get a seat on the plane but my companion had the same assigned seat as another passenger and we almost had to get off the plane but I guess they just screwed another passenger out of there seat and let her stay on the plane. Coming back on January 27th, 2004 called to comfirm my flight back to JFK. I called at 10am was informed by flight to NY was already cancelled, and that my flight from Key West to Miami was not cancelled but someone in NY took me and my companion off the plane. The agent on the phone asked if I had pissed someone off in JFK. I may have because I was pissed after my flight coming was cancelled and let them know it. My 5pm flight out of Miami was cancelled because of weather and they put me on an 8pm to LGA, a latter flight. Does that make any sense? Get on the plane going now to LGA and not JFK. Pilot gets on the speaker to inform us that a fuel valve is stuck and a mechanic is going to pry it open so we can make it to NYC because this is the last flight to NY. The mechanic will pry open the fuel valve manually and hopefully when we get to NY they will beable to fix the problem. What the hell was that?!! People started pulling out Xanax and passing it out!! After freaking out the entire flight the pilot makes the announcement that we are getting ready to land. Then we hear a weird noise. It is the landing gear. It sounded like it was not going down. We all heard that noise five times and it sounded like the 6th time the gear finally went down. After the plane landed people didn't wait for the plane to start moving. People jumped out of thier seats and began clapping, jumping up and down, and hugging each other.
After traveling for 12 hours and arriving at my destination 6 hours late I was mentally and physically exhausted.
I will never fly American Airlines again and I will make it my life mission to tell everyone I know about my expereince and not to fly them. If this is how they treat thier customers they don't need to be in buisness.
Posted by: Ericka at 0:22 EST, January 30, 2004
I decided to fly my dog in cabin on a flight to St. Louis. I had made the necessary reservation as well as met all the requirements of AA for my dog to fly which included a health certificate, $80.00 fee and a carrier that was FAA approved. I even demonstrated to the check in agent that the dog could turn around in the carrier. The problem arose when the plane could not accommodate the dimensions of the carrier since it was a turbo prop plane and not a jet. The flight attendant demanded that the carrier be squeezed under the seat causing it to collapse on top of the dog. The dog at this point was not getting enough air nor could it even dream of moving in the carrier. I was very angry that I had done what was expected of me as a passenger but the airline did not do what expected of them which was to transport my pet safely to its destination. I called Customer Relations to complain that the aircraft was too small for the FAA approved dog carrier and that they should never have accepted a reservation for the dog. The supervisor replied to my complaint with, "did you try to put the dog and the carrier in the overhead compartment?" I was shocked since this is clearly inhumane treatment and AA should be ashamed that they are so clueless. They only care about the money which is evident from the supervisor's comment. Bottom line they really do not need to be in business since they have no idea what it takes to be in the service industry.
Posted by: Hana at 13:57 EST, February 03, 2004
Okay my question is to Robert who was travelling from JFK to MIA to catch a Carnival cruise. What the hell are you thinking travelling the same day as your cruise??? Everyone in the free world knows you don't travel the same day as your cruise in case situations like cancellations and delays happen. Whoever booked your trip should be bitch slapped for allowing such a thing and if you refused to spend the extra money to spend the night in MIA so you could already be there to catch your ship the next day don't be such a tight ass next time.
Posted by: Michala at 23:26 EST, February 08, 2004
Good point Michala but in this instance, because of the weather delays of the day before I may have been worse off if I had flown the night before. All those flights were cancelled.
Posted by: Robert at 19:29 EST, February 16, 2004
AA is the worst airline around. Weather can't be controled, but how you deal with changes and disruptions to a schedule is something that is in their full control. We were flat out lied to 3 times on the same trip home from an otherwise great vacation. These lies caused us to miss our connecting flight, have to blow a fuse to get them to put us up in a hotel overnight, and then delay their first flight out the next morning claiming mechanical difficulties when they were just waiting until the next flight so they could combine the two and have a somewhat full flight.
THEN, their customer "dis-service" number is not toll-free and I had to wait for about 15 minutes in silence after the "on-hold" recordings stopped. Finally after describing my frustrations to the "I could care less" customer dis-service agent, she said there was nothing they could do and to have a nice day.
I will never fly AA again.
Posted by: Chuck at 14:30 EST, March 09, 2004
Well, I see everyone's got something to say. Might as well add my two cents.
As a former almost 19 year AA/AE employee and a student of airline history and operations since pre-college, I think my comments might shed some light.
I began working for AA in 1984, loading planes part time. Deregulation was not even 10 years old. AA was an up and coming airline entity. Under the skilled leadership of Bob Crandall, the company seized an opportunity and expanded its operation. Following that philosphy over a period of years it became the world's largest airline. I was ?fortunate? enough to have been promoted into the ranks of front line management early in my career. I moved around a bit and saw the operation from many perspectives ( including a stint as a Flight Attendant Supervisor). I have seen that part of the operation no passengers ever witness. I have also dealt with disappointed and difficult passengers. I have come to the unfortunate conclusion that the same business strategy that enabled the airline industry to flourish, has been its downfall. Early on in my career, Crandall successfully created the "two tier" wage progression scale. He saw it as the only way to ensure that AA's costs remained competative with the then many "upstarts". The unions sounded the warning, that the overall quality of the employees hired at the lower wages would diminish and that the long term effect on the company's product would be disasterous. How prophetic. No one seemed to care about that possibility during the late eighties and through the nineties. After all, wasn't the industry growing at unprecedented rates and wasn't it making airline travel possible for more and more people? Anyway, like running up bad credit card debit, it catches up to you eventually. Let's face it, push a wage for any job down and the list of willing candidates shrinks. When I started loading planes in '84, the bottom of the new scale was $8. Not bad at the time, especially with the union contractual increases. Immediately after I was hired, a new contract dropped the starting wage to $5.77/hour. You could see the difference in quality right away. It was the same with the agents inside. NOT that EVERYONE hired during that time was substandard - many were excellent employees. Sorry, but the fact is that the wage dropped to a level that seemd to only attract the desperate. The new hire turn over rate for the ramp agents exceeded 40%. The work ethic just did not seem to exist. But guess what? It didn't matter because you just needed 'bodies' available to get the work done. We could not keep enough of them employed to meet the need within the old standards, so the standards decreased.
As for the passengers, I believe several factors have contributed to an overall increase in uncivil or at least overtly rude behavior. First would be the proliferation of low cost fares in an industry with a historical 'mystique' of unprecedented service. The expectations of that service did not diminish along with the fares. However, the fact of the matter is that truely personalized and ?gracious? service is labor intensive - and that costs money. Second, many of the employees that took on low pay in such a challenging environment were young. My observations led me to determine that they did not possess the skills necessary for quality customer service. Third would be the overall change in the behavioral patterns of the typical airline customer. Sorry, but the sad fact is that the actions of the once relative few have spoiled it for the rest. The attitude that the airline should just about shower their customers with freebies or perks for even the most minor of transgressions seemed to grow in leaps and bounds. Demands for free tickets, hotel rooms, mileage you name it. They just seemed to increase on a daily basis. Also, what's with the notion that the louder you scream, the more likely it is you will get what you want? Even my wife has that attitude. Know what? Right from the mouth of ex-middle management, the more you act-out, the less likely you are to receive anything. The only thing it does is hurt your position if indeed you do deserve special consideration. Well, I must admit that you may prevail after all. AA and AE upper management seem to have some unwritten rule about re-hiring "laid off" management. Apparently they would rather promote those less skilled individuals and pay them less than re-hire their thrown off well seasoned employees.
Finally, we seemed to have lost sight of what it is that airlines are doing out there. Please remember; it is a HIGHLY complex machine, traveling as high as nearly 8 miles into the rareified atmosphere - at 500+ miles per hour! Although it now seems as common place as a bus ride, it is not and never will be. The aircraft need constant WELL SKILLED technicans to keep them running safely. They cost as much as a factory if not more (a new 777 costs over $100 million). "If they ain't flyin' they ain't makin' money"
One last note to the flying public. Contrary to the latest popular belief, airline agents are not "trained to lie" to you. It's an operation. At larger airports, it may require hundreds of people to "pull it off" It is no easy feat for all the players in the game to be in constant communication with each other.
And one for AA's employees. Can't say that I'm not bitter about being discarded with Thursday's trash after putting my heart an sole into the career that I wanted from the time I was 14. But alas, it's just not the same anymore. Even if AA&Ae survive, it is unlikely the working environments will return to the way they were near the end of the century. I wish you well in your endeavor.
Posted by: Rich at 1:41 EST, March 20, 2004
Aviation Consumer Protection Division
U.S. Department of Transportation
Room 4107, C-75
400 7th Street, S.W.
Washington, D.C. 20590
Dear Sir or Madam:
I am writing to register a complaint against American Eagle due to the mistreatment my wife and I suffered at the hands of certain airline personnel on June 5, 2004 at the Dallas-Fort Worth Airport regarding flight 3489 (DFW ń FSM).
My wife and I were traveling from Tampa, FL to Fort Smith, AR to attend the wedding of our dear friends at 4:00 PM that afternoon. Our scheduled arrival time in Fort Smith was to be 9:57 AM.
The problem began when the first flight segment of our trip; American Airlines flight 1837 (TPA ń DFW) arrived later than the scheduled 8:08 AM arrival time. As soon as we deplaned this flight, my wife and I asked the ticketing agent at our arrival gate for the fastest route to Gate A2. Heeding her advice, we took the train from Terminal C to Terminal A. Upon arriving at Terminal A, we asked a service aide for a ride on his electric cart to the shuttle bus station between Terminal A and Remote/Satellite Terminal A. After disembarking from the bus, we ran to Gate A2H where we were to board flight 3489 which was to depart at 8:56 AM. We did our best to get there ASAP and did so before the other passengers we recognized from connecting flight 1837.
When we got there at 8:50 ń 1 minute after Americanís records show the flight to have been ěclosed outî ń we saw the plane parked at the gate but the door separating the terminal from the jetway was closed. There were no airline personnel in inside the terminal near this gate. Another passenger sitting nearby told us that the ticketing agent (Denise Wheeler) was at the end of the jetway and had closed the door just a few seconds prior to our getting to the gate. I knocked, then pounded on the door to get her attention. There is no doubt in my mind that the Denise Wheeler heard and willfully ignored my pounding on the door. Realizing this, I ran to gate A2K where there was a ticketing agent and informed her of the situation. She told us that the flight had been ěclosed outî and there was nothing she could do. My wife and I then asked to speak with her supervisor; Carol George. She came to gate A2K and also told us the flight had been ěclosed outî and proceeded to issue us tickets on the next flight which was about four hours later. The plane sat there at gate A2H for another 15 minutes while we demanded that she intervene so that we could get on that plane. Eventually a member of the ground crew came inside the terminal through the door at gate A2H. I shouted from where I was standing at gate A2K to the other side of the terminal and ran towards him, asking him to get Denise Wheeler who was still hanging out at the end of the jetway so that my wife and I could ask her to let us on the plane. The ground crew person complied and started walking up the jetway. Carol George ran after me to gate A2H, shouting ěNo!î to the ground crew person, succeeding in ensuring that we had no chance of getting on that plane. There are at least 20 people that we sitting in the terminal who witnessed this, including an American flight attendant who later told my wife that she felt sorry for us because she saw everything, especially Denise Wheeler closing the door a few seconds before we got there.
We appealed to yet another American Eagle ticketing agent supervisor at gate A2N. He was very courteous and appeared to make an honest effort to do his best to help us get on that plane. By that time, it was too late ń the plane had finally departed. My wife and I appreciated his sincere apology on behalf of the airline for the troubles we encountered. At that time Valerie Garland, Passenger Services Supervisor showed up and demonstrated her competence in handling this type of crisis on behalf of American. She researched our complaint and when we returned to the terminal for our rebooked flight, she offered an apology for Americanís failure as well as two $75 vouchers. It was a nice gesture, but far from making us whole for the duress and anguish we suffered due to Americanís systematic negligence at every instance where the problem could have been averted.
Posted by: Paul at 11:02 EST, June 07, 2004
I will never fly on American Airlines again! They suck! Do mechanics ever take care of their planes? I've flown on AA twice this year. Once we were delayed in Miami because of a mechanical issue, which thankfully was fixed after about an hour or so.
The second time my connecting flight from Chicago to Cleveland was cancelled because some moron broke something when he slammed the cargo door and he cracked the fuselage. Had to sit on the damn plane for an hour and half before they decided they couldn't fly the plane with the damage. My 51 minute flight ended up turning into about 14 hours. I had to reschedule the flight for the next day & go to a hotel on their dime. I couldn't have cared less. I just wanted to get home!
Then their customer service people really take the cake. I booked a flight to Vancouver in February for a July trip. Two weeks before the trip they bump up my times by 2 1/2 hours. I told them I was coming back from a cruise and this was unacceptable. All they did was offer me a full refund. A lot of good that did. The airfares were double by this time. They wouldn't even let me speak to a supervisor, ever after 3 calls by my husband and myself. Luckily we made the flight, then we ended up with the fiasco in Chicago. NEVER, NEVER, AGAIN! American Airlines sucks!!!!!! Dumb asses also lost my luggage straps and couldn't have cared less about it.
I've flown time and time again on Continental and never had a problem or delay. From now on I'll rearrange my schedule to make sure I'm on a Continental flight rather than put up with AA and their nonsense.
Posted by: Jenn at 0:39 EST, July 12, 2004
I forgot something in my last post. Obviously airline food has always had a reputation as being close to crap, but AA really pushes it.
On my recent flights, they now have something called the Bistro Bag. It's a bagged snack piled in a dumpster on the Jetway. You pick one up on the way into the aircraft. Can you believe this? They might call it a Bistro Bag, but I call it Dumpster Lunch. What a joke!
Posted by: Jenn at 0:47 EST, July 12, 2004
Dear Sir or Madam;
Allow me to introduce myself, my name is Chris McConnell and I am Vice President of American International Trading Center d.b.a. AAAOE.COM in Margate, Florida. Our company is a Global Marketing portal on the Internet, our URL is www.aaaoe.com, and provides buyers and sellers the opportunity to exchange goods and services internationally.
Some of our strengths are:
Over 5.7 million active business members
Over 12.4 total million business members
85% of our clients import and export regularly
Over 3.2 million Buy and Sell Offers listed each day
Over 7000 new Offers posted each day
Members in 202 Countries worldwide
At least 85% of our members need your services.
We are looking to help our client members achieve a greater success in their business and by adding value to their participation with-in AAAOE.COM. Many of our members travel constantly and are looking for value and propositions directly from the airlines.
I would like to suggest an alliance between our companies to help promote your airline buy offering informational services through links and banners as well as advertising to my client members.
With over 165,000 unique visitors and 650,000 hits each day to our website, our corporate members are conducting business globally, we can brand, market and direct referrals and transactions to your organization.
I know that American International Trading Center can offer value to you and would like to talk to you further about this. Please contact me at your earliest convenience.
Sincerely,
Chris McConnell
Vice President
American International Trading Center
5213 Coconut Creek Parkway
Margate, Florida 33063
954-917-3024
chris@aaaoe.com
Posted by: Chris McConnell at 20:25 EST, July 21, 2004
The only thing worse than AA management screwing the employees is having to deal with a bunch of selfish and rude jerk passengers who treat us like subhumans. You don't like your petty problems, then get in your car and DRIVE!
Posted by: Agent at 21:39 EST, September 18, 2004
AA Aweful! When I moved accross the country, I chose AA to transport my 2 cats. I made SURE I had done everything possible to prepare them for the trip, ie: proper carriers, labels, food/water, health certificates, etc. When I dropped them off at the cargo terminal the AA agent was the most offensive person I've ever dealt with. It was like she was determined to find a reason not to accept my pets for travel! She argued with me, belittled me and acted like it was 'my problem'. Get this: she wasn't going to allow my large cat to fly because he was too big! She said a 'cat' weighs less than 15 pounds and since my cat was over 30 including his carrier, she wound not do it. Then she walked away. She came back about 5-10 minutes later looking annoyed that I was still there. I negotiated paying a 'fee' for the extra pounds and she reluctently abided. After she couldn't find a reason not to fly them, she ended up refusing to let them fly out of Detroit because it had not reached 40 degrees at 9am (it was 38 degrees and my flight wasn't till 11:20am) I was in a perdiciment because I had to catch that flight myself and what in the world would I do with my cats if they couldn't fly, too? I assured her that the temperature would be above 40 degrees in the next hour and definately before 11:20 when the flight was to depart. I understood the policy but she basically just decided that she wasn't going to help me. Finally, I got her to hold my pets (inside the cargo area where it was warmer) and put them on the next flight. That was only after my father-in-law came in to see what was taking me so long did she decide to do something rather than argue with me!
In Albuquerque I had to return 3 hours after my arrival to pick up my cats. guess what? I arrived precisely as instructed and the office was locked up with my cats inside!!!!!
After 90 minutes of running around the airport, a sincere security guard tried to help me and we started paging for a AA manager so someone could open the office. I swear I was ready to break the window to get my cats! They had been couped up for 15 hours with no food, water or bathroom time. I call that inhumane treatment!!!!!
When the manager did finally come, he admitted that he had left the airport grounds. He wasn't the least bit concerned or appologetic. I wrote a letter to AA customer service and never heard a word.
2 months later we had to fly our dog out and we chose Northwest and it was a MUCH better experience for us and our dog! They treated him with respect and dignity. I will never fly AA again.
Posted by: Laura at 2:20 EST, October 06, 2004
Man, get over yourself. I fly for business every single week, at this point, in this world today. I am glad to be alive. If you don't like American, fly another airline. You will have the same petty complaints, but the name of the airline will be different. I knopw it is your god give right to fly and arrive without delay, but when I hear people like you complain, it makes me wonder if you have ever had a gun in your hand fighting for your country!!! or if you are someone who just complains to hear yourself talk
Posted by: Paul at 10:18 EST, October 21, 2004
BLAH BLAH BLAH. Everyone has an airline sob story, and every airline is at fault for the same issues at some point. If you don't fly American, don't fly American. Fly United. And in six months, you'll have a beef with United. So you'll switch to Continental. And you'll have the same encounter with them. You'll go to Northwest or Delta, once again face the same ridiculous issues plaguing the airling industry, and I bet that within a few years, you'll try American again.
DRIVE NEXT TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!
Posted by: None at 23:37 EST, October 22, 2004
Passengers.. You think you've gotcomplaints about AA? My captain's salary has been cut to $160,000.00 I am pissed off!!
Posted by: bobby at 12:01 EST, November 17, 2004
You jack-off's: yes other airlines will piss you off, but American is the worst of the shit pile. Both my kids who I haven't seen in almost a year were to fly here tonight, and both flights were cancelled. Fuck you, you piece of shit airline. Both kids are in college, have no money, American wouldn't give them a hotel or any kind of compensation. So they both won't be here for Thanksgiving. Thanks for listening, but I seriously doubt that this will have any impact on AA. I hope they are out of business soon.
Posted by: Butch at 22:37 EST, November 24, 2004
AA do suck. I've never encountered such rude agents working for an airline.
Posted by: Sha at 11:44 EST, December 01, 2004
This report serves as a formal complaint against American Airlines employees for harassment and retaliation against myself.
Said AA employees denied traveler flight midway through passengerís Official Government travel, after traveler advised employees of his intentions to file formal complaints. Said AA employees then conjured up false allegations in an effort to intimidate passenger from filing complaint, compounded by numerous incidents of harassment and discrimination. Employees violated American Airlines Conditions of Carriage.
American Airline Employees:
XXXXXXXXXXXXXX Customer Service Manager
XXXXXXXXXXXXXX ń Gate Agent
XXXXXXXXXXXXXXń refused to provide her last name
In November of 2004, I was booked on travel from Washington National (DCA) to Ontario Airport (ONT) on Northwest Airlines traveling on Official Government Business. The plane had mechanical problems and I was placed on an American Airlines flight, connecting in DFW.
Upon landing in DFW, I approached the American Airlines gate attendants (XXXXXX and another employee who would not give her full name but was later identified by XXXXX ń middle aged female, dark hair, Asian) for my connection flight and requested aisle seating if first class was not available (I had shown XXX my first class seating ticket on Northwest Airlines for that same evening had the flight not been cancelled due to mechanical problems).
XXXXXX was rude and ignored me until I asked for her supervisor. A passenger in line with me was equally disturbed at XXXXXX rudeness.
Without further assistance I stood in line ready to enter the jetway as the plane was boarding. I noticed a handicap women by the gate awaiting assistance and I asked if she needed help. Apparently, she has been waiting for some time for one of the two American Airline gate reps (XXXXXXXXXXXXX) to assist her on the plane.
I was the next to last person to board the flight and the handicap lady still had not been helped. I approached XXXXXX and handed her my ticket to board, she tore my boarding pass and handed back my half (which is now in my possession). I then calmly stated to her that she neglects passengers and those with disabilities and that her customer service skills were deplorable. At that moment, XXXXXX became verbally abusive and threatening and said she had the power not to let me board the flight. I asked for her reasoning. She provided none. I asked her to stop threatening me with non boarding and I would report the harassment.
After realizing that Loraineís irrational behavior was escalating, I stated ěForget everything I said, Iím not going to report this incident, I just need to board the plane.î
Please pay particular attention to this area of the confrontation. It is from there that American Airline employees did a ěflip flopî and after I accused them of being verbally abusive, they then turned my argument and facts around to make me look like the ěbad guyî by saying I was being verbally abusive.
I asked for a supervisor and with XXXXXXX observing, XXXXXXX (supervisor) approached XXXXX and I and without attempting to hear both sides. She immediately took favor with her employee XXXXXX and treated me like a child (she continuously interrupted me ń never able to be impartial, listen, and get to the bottom of the issue.
I advised them that never in my life had I either witnessed, or been victim to such treatment. Both XXXXXX and XXXXXXX made a scene in front of other customers in the area and ěganged upî on me after I told them that I would report their behavior to the Airport Authority.
They were unprofessional, loud and embarrassing.
When XXXXX learned that I would report my complaint she told XXXXXX that she would not let me board and she would advise the pilot (an example of her retaliation).
By stating I was verbally abusive immediately placed me in bad light and gave these American Airline employees all the power in the world to act as horribly and viciously as they did that evening to conjure up every inconvenience they could place upon me at will ń and they did. In short, they used the ultimate retaliatory action of ěnon boardingî in an attempt to not only censor my complaint, but also to intimidate me from pursuing a formal complaint.
See American Airlines Condition of Carriage, Customer With Disabilities Policy, Section F, regarding complaint resolution officials for customers with special needs. Section D states ěÖpre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding.î
I again requested for another supervisor to respond because of XXXXXX clear hostility and retaliatory remarks. I explained to her that every customer has a right to file a complaint and voice their concerns, especially when employees are harassing and violating a passengers civil rights and liberties (I was being unlawfully detained as they were impeding my travel without proper reason, and forcefully having me stay overnight in an airport. Further, when I freely voiced my concerns, they censured and then punished me for doing so ń a violation of my right to free speech). These American Airline employees acted as if they worked for an airline in a country that didnít care for peopleís rights.
At this point, it was clear that XXXXX was on a war path and would do everything within her power to be vengeful. She had me wait and stated that she advised the pilot that I would not be traveling on this flight.
I asked for justification and probable cause. She provided none.
American Airlines Conditions of Carriage, Acceptance of Passengers, provides 7 categories in which ěAmerican may refuse to transport you.î Again, none of these were applicable to me, clearly violating the existing contract for carriage.
At no time did I see the pilot, nor speak with him. I never boarded the plane and Iím highly skeptical that XXXXX actually spoke with a pilot or provided pilots with an unbiased view of my concerns with gate agents. This should provide American Airline investigators with further proof of XXXXXX harassment.
XXXXXX provided no further information. I asked for the police to respond to keep the peace and conduct an immediate investigation. If I truly was a threat, then I wanted it to be reported fully in an effort to uncover the corruptive nature and sadistic behavior of these American Airline employees.
Further evidence of XXXXXX harassment occurred when I told her I was notifying the police, she summoned her other two counterparts and stated sarcastically, ěYes, thatís a good ideaî and told them to call the police in an effort to give the impression that it was they, and not I who was going to call for police assistance (another example, again, of how they tried to turn the tables on me and make me appear to be the person in the wrong.
As a former police officer (with over 14 years of law enforcement experience), I was also aware that if the employees provided false information in an official police report, they would be held criminally liable. In short, they would have to tell the truth now, and on a formal record of events.
If I was some kind of threat, as XXXXX stated she led the pilots to believe, then a report should have been filed and any information provided in that report to be false would be grounds for criminal action for providing false information to a police officer (and more so, grounds for immediate dismissal). Providing false information in a police report and providing false statements in an investigation are both crimes.
Additionally, the agents activity is also a form of unlawful detainment because they unlawfully blocked my free travel, thereby forcefully detaining me inside the airport terminal without just legal or rational probable cause. In short, I was imprisoned from my route of travel, which was only agitated further when these employees told police they did not want me in ětheirî terminal. Again, if I was a treat to them, then a report of either disorderly conduct or disturbing the peace would have been filed. Rather, they used this as one additional form of harassment.
(Note: the time of this incident was nearly 10PM and by the time the police departed, it was approximately 11PM. The airport was shutting down, my clothes and incidentals were in checked bags on the plane which has now departed; I had nowhere to go, no AA traveler assistance, nothing but a complete feeling of horror, shock and disbelief).
Police responded and took statements. They said that the employees provided no statements showing that I was disorderly, disturbing the peace or a threat ń further providing proof that that the employees had colluded together, lied, and took revenge against me for indicating my intentions to report them to the highest authority at American Airlines.
I asked the police if they had enough information to file an incident report (the lowest possible type of report). Again, their response was ěnoî and refused to take any type of report. I asked the officer to contact her supervisor to make sure. Her supervisor agreed and no report was taken. Further indicating that not only did I not violate a law, but my comments were nothing out of the ordinary for a customer voicing his customer service complaints against three rough employees. Further evidence that none of my comments were threatening or abusive ń but rather civil and just.
I further witnessed employees collude in their remarks to enter false information into my travel record. Please read and be familiar with their statements written into my travel record. It will show that their sole argument is based on my arguments to be placed in first class ń which couldnít be farther from the truth.
Further acts of retaliation by American employees that evening:
1) The employees advised the police and myself that they rebooked me on the very next flight out (Continental flight), but it wouldnít be until the morning. No such booking was ever made. I had to go through Northwest the next morning to generate travel. Had I not been on official travel, or an individual with credit cards and money, I would have been stranded in the DFW Airport.
2) XXXXXX told police that they did not want me in the American Airlines terminal. Another form of harassment. These American Airlines employees realizing that they had no legal reason now to deny me boarding used the last trick up there sleeve; to further inconvenience me by putting me out in the cold.
3) The American Airline employees provided no lodging assistance, no further explanation, and no apologies. Again, according to American Airlines Contract of Carriage, in the section of Delays, Cancellations and Diversions, these employees failed to comply with company policy of ěproviding reasonable overnight accommodations.î
Action requested:
1) Full disciplinary action against all three employees and a detailed investigation.
2) American Airlines to provide increased training on customer service and complaint resolution.
3) American Airlines to provide employee training on inappropriate measures for denying boarding.
4) American with Disability Act training for employees.
Concluding comments:
According to American Airlines Contract of Carriage, under the Authority to Change Contract, ě No agent, employee or representative of American has the authority to alter, modify, or waive any provision of the Conditions of Carriage unless authorized in writing by a corporate officer of American.
These employees acted without due regard for your very own written policies and violated the existing contract I had with your airline.
I fly over 100,000 miles a year and never have I been treated like this. I hold high level travel status with nearly every airline (Premier Executive with United Airlines, Silver Elite with Northwest Airlines and Platinum with America West), and just 2K miles away from American Airlineís frequent flyer status (with over 60K in miles in my current American Airlines account).
I was on official Government travel. My official travel was unlawfully impeded by these three AA employees.
In my years of travel, never have I been subjected to, nor witnessed such horrendous and despicable treatment by airline staff. The behavior is clearly unacceptable and in need of immediate attention. Had any of your Executives witnessed this incident that evening, Iím sure that these employees would no longer be employed by American Airlines and immediate actions would have been taken to remedy every inconvenience these employees placed upon me.
XXXXX has no right to be a supervisor in customer service. XXXXX is deceitful, vengeful and dishonest. She could not keep her mouth closed long enough to listen to the situation and her actions are inexcusable. She failed at understanding a simple leadership principle of paradigm; what was the other side (my situation) attempting to explain. To this day, she probably has no idea that the incident began when I witnessed her airline ignoring a handicapped passenger, which your video camera at the gate entrance will clearly pick up.
They are a liability and embarrassment to your organization.
Rather than attempt to have true customer service values, they used a deceitful, vengeful and dishonest practice of lying to makeup a belief that I was some kind of threat simply because they didnít like what I was going to report about them. In their minds, they wanted to head off my reporting by creating this incident to draw attention from their own behavior and in doing so, they colluded to remove me from this flight for no other reason than for retaliation.
I stand behind my principals, values and statements. This incident is above a simple misunderstanding and needs a full internal investigation with action from the highest levels of the Executive Offices of American Airlines.
Denying boarding to a customer in this manner is clearly unacceptable.
Imagine what type of world this would be if every airline which had a customer post a complaint was retaliated against like this? Denying travel was never meant to be used as a retaliatory measure and American travelers will be outraged at your current practices if dishonest employees can use this tactic at free will to strike out against the American public.
These AA employees severely attempted to censor my ability to bring their actions to the highest levels of AA and, Iím sure violated the very code of ethics your Airline stands behind.
Additionally, I am forwarding my complaint for investigation to outside agencies and organizations for further investigation but will await American Airlines formal response to this formal complaint filing.
I will not rest until this incident is fully dealt with by American Airlines in a manner deserving the highest levels of investigation by your senior executives.
Posted by: PC at 0:17 EST, December 10, 2004
American Airlines Suck, they brok my luggage and telling me they did not cover lost well. Well, if you they brok the whole piece then the damn wheel will come along, right?
Most of the AA stuffs are rude and not help full, when flight was dedayed and when you asking why they got upset. My was travelling on Friday Ffrom Dallas and did not get home until Saturday Morning---that is suck and in addition to that my luggage was broken and they say.... FUCK Gerald Arpey and his employees.
Any Complain write to President of the AA.
I will do my nuasthy letter to him:
Gerald Arbey
14760 Trinity BLVD
Suite 300
Fort Worth, TX 76155-2642
Posted by: Mike at 10:53 EST, December 15, 2004
Why is everyone bashing this dude? Sure it's nice to fly instead of riding a fucking covered wagon, but it's also 2004! If you pay $400 for a ticket, then you deserve at least some humane treatment. Airline employees wouldn't fuckin be there if it weren't for the passengers. So why do they treat the passengers like shit?
You people who have a plug up your butt are probably flying too much. Remember that YOUR MONEY is paying their salaries and they should at least extend the decency to treat you like you paid them.
Posted by: John at 13:27 EST, December 17, 2004
Last year, my youngest sister died. I needed to make an emergency flight to Tennessee.
AA quoted me a rate of well over $1000. If my sister had the DECENCY to schedule her death at least 14 days before, the cost of the flight would have been $146.
The $1000 was their "bereavement fare". MY ASS! You suck, you know you suck and you will always suck. The plane was not even close to 50% full, so there was no reason to gouge on the fare.
My parents live in California, and I see them frequently, I will just fly ANYTHING other than AA>
Posted by: Leslie at 0:12 EST, December 23, 2004
AMR and American Airlines does suck! They dont give a rats ass about the passengers, IF your pissed off about poor service and lost luggage, too bad, someone else will fly if you dont. Thats how they feel. I was an AMR American Airlines employee that was laid off 2yrs ago, due to very poor managemnet along with thousands of my co workers. But they did give their 100 plus VP's a bonus during that period. I hope AMR goes bankrupt, thats what they get. Heres a few secrets for the average traveler. Dont try to check oversize bags filled to capacity and duck taped, because when it gets to the ramp, It takes a beating, just for being so fucking big and heavy. its a bitch to load and pisses the ramp workers off( one of which I was) Generally ramp workers dont mess with people's luggage unless its something like that. Ive never seen anyone steal from a passengers luggage except on TV on 60 minutes. If your in a major city like chicago, nyc, miami, lax, I might not put it past some of the homies to be wearing some of your things as you look out the window as the planes being pushed out the gate. Another thing ladies or guys if you have a battery operated massager(wink wink) take out the bateries before you fly. Ive seen many a time when a bag is vibrating and the police and bomb squad respond to have the passenger open their luggage to turn off the play toy! That embarrassing for me, I cant imagine the passenger. And as for weather problems, even though it sucks!!!! You can watch the weather channel as well as anyone else, Airlines cant control the weather, And I dont think you want to crash on take off or landing. If the plane breaks down for a maint problem thats whole new ball game, possible free stuff, lodging etc, even for weather the usually give out food vouches at the least, so at least ask for that, saves money on those 10.00 Cheeseburgers.
Posted by: charles g at 15:33 EST, December 27, 2004
Yeah AA sucks take Delta they treet u right not to mention give you food unlike AA didn't give me food on a 14 hour flight from ANC to Heathrow!
Posted by: Billy Bob at 22:52 EST, December 28, 2004
American Airlines is the WORST- I hope they go under - and quick so that better carriers can take over their routes. I was over an hour early for a flight on a non-busy day; they didn't have enough people working and the line took over a half-hour. There wasn't a single person at Dulles to explain to people how to use the self-check in- a total nightmare! By the time I got to the front of self-check in it was too late to check my bags! Then, the ticket agent said that I was lying about when I had arrived there and tried to book me for a flight that arrived after my connecting flight. When I asked if there was anything else I could do- the guy behind the counter gave me and exasperated look and said- you could get here TWO HOURS in advance next time! I went next door to Independence Air and easily got on a flight. Should have done that first!
Plus- their service sucks. I flew from NYC to Guatemala City via Miami and didn't even recieve a decent snack after being on planes for over 7 hours. They have no benefits of a big carrier, nor any of the benefits (like flexibility) of the low cost carriers.
Here's cheers to AA's demise!
Posted by: kobus vorster at 0:39 EST, December 31, 2004
AA SUCKS! They changed the destination of flight
721 out of LaGuardia to Santa Anna after the plane took off. Their staff claims it was equipment related. Funny there were only a hand full of passengers continuing to Santa Anna. They treat passengers like baggage or worse. Don't ever think of using them on a stop over. They will cancel the last leg of a flight behind your back. Don't put AA on you speed dial it's not worth the effort.
Posted by: roy z at 20:01 EST, January 03, 2005
AA is full of SHi**T. On Jan 9, 2005, they made passengers at LAX wait for their baggage for 3 hours. They came up with the poor excuse that the cargo door had some electrical problems. They think we are stupi**d. It doesn't take 3 hours to open a freaking door. My guess is that they just forgot to put the baggage in the airplane and had to send it on another flight... They've been laying off people and probably keeping the incompetent ones (cheap labor). We tried asking AA employees what was the problem and a status report, but they were all useless. It seemed like nobody knew what was going on.. or they just didn't want to say that they messed up....
Just trying to let my anger out :-)
Posted by: ME at 17:12 EST, January 10, 2005
Lets not forget: You would not be flying today if it weren't for American Airlines or United for that matter. Commercial aviation is tough, but these big boys started it all. As far as all you Jet Blue followers (southwest blah blah)...have fun with your mickey mouse airlines. Jet Blue simply took models from the larger airlines, saw their weaknesses and turned it into their marketing tool. It's only a matter of time before the Big Boys come back to squash the likes of Jet Blue and Southwest. As a dedicated American Airlines flyer, I have had my share of delays. It's part of flying. It's you one time flyers who have no exposure to the industry as a whole (flown a good sampling of airlines) that make a big fuss when you run into a situation such as weather and blame the airlines for your woes. Who do you blame when it snows 10 feet on the road? The car manufacturer or the driver? Well in retrospect that is what you are doing when you blame an airline for delays or breakdowns. Ever get a flat tire? Who do you blame? Come on people think about it.
My biggest gripe today is waiting on the Tarmac in LaGuardia and low and behold it's a Jet Blue plane holding me up..it's like getting cut off in the left lane of the highway... I serioulsy hate Jet Blue...and as with most 'word of mouth' ventures...I knock the airline everyime I have the opportunity to.
Posted by: John at 9:58 EST, January 25, 2005
American has abandoned me for the last time. You can talk about how great they are for starting this which is a load, there were several who saw an opportunity to make CASH, which is why they started it, and until other more efficient and effective competitors came along it was the gravy train for AA.
The latest incident with AA involves purchasing a ticket on their website. Where you aware they will sell you some other airlines ticket and then refuse any responsibility. That is correct, they will take your money but you are own your on when it comes to dealing with the other airline. This sounds like blatant fraud to me and I will not if at all possible do business with a company that defrauds customers.
Posted by: Guy at 15:18 EST, January 31, 2005
The worst experience I've ever had on an airline was with American Airlines on January 5, 2005. The staff was not only rude and hostile towards us, we felt a since of prejudice and maliciousness. We were promised the next flight after our child had taken ill. We slept in the airport only to find a conflict of connecting flights that didn't work. Arriving at our destination, finally after days of turmoil, 4 out of 5 bags didn't make it (AA #1053/06 AUS 3001923037 file locator:TCPBSY).
It all started on our return flight home, at approximately 12:30am, I explained to the AA Lima ticket counter worker Alejondro Medina that upon arrival to Peru, 1 of my bags was torn open and an expensive jacket was missing. He was sarcasticly short and stated I missed my 5 day window to claim the jacket and that it was not his problem.
Upon arrival to the gate, AA overbooked the 2am flight #948 and started asking for volunteers to take another flight. My wife and I were considering this option as our 1 year old son fell ill and started vomiting. We left the gate and started cleaning him up in the adjacent women's bathroom. My son continued his nausea so my wife decided to volunteer us to stay behind as AA had not met their 6 person overbooking limit. She told an AA worker at the check in gate and she verbally agreed that we would be compensated. I cleaned up my son and returned to find another gate worker, Jenny Yanez, verbally assaulting my wife in front of a crowd of about 20 people. I pulled my wife away from the abusive worker Jenny Yanez and calmed her down. Jenny Yanez kept screaming insults at us until we left the immediate area, she screamed that the baby was sick and we couldn't volunteer and would have to pay a penalty to catch another flight. This all happened at approximately 2:05 as the plan was late for takeoff. I let another AA worker know that I wanted to see the manager as soon as possible.
Supervisor Claudia Ruiz approached us and I could tell she was not in an accommodating mood. Claudia Ruiz argued with my wife about how the situation unfolded even though she was not present when it happened. I told Claudia Ruiz about our situation and she would not hear of it. I asked her about customer service and she replied she would see about getting us on the next flight per my request, which was approximately 5 hours away, at 8am. Claudia Ruiz assured me she would do so and would confirm this with me as she walked away. We were then left stranded with a sick baby with no where to go for the rest of the night in the cold airport. I was never told whether we would be on the next flight.
Eight o'clock came and people once again packed into the gate. AA announced again they had overbooked the flight and they were taking volunteers to stay behind. I asked an AA counter worker if we were to be on that flight. His response was that we could be on that flight but that Claudia Ruiz hadn't noticed that the connecting flight, in Miami, left before we arrived. I realized being stranded in Miami, with a sick baby, would not be any better. So I volunteered us to stay behind until the next night's 2am flight. It was agreed upon, again verbally and we waited an hour and half until the plan was gone and the AA workers had cleaned up their counter. We went back through immigration and customs and went back to our family, tired and completely exhausted, at noon. I was not only embarrassed for American Airlines, but I was utterly ashamed for these individuals as humans, who had no compassion or empathy for a young family with a sick baby. I think we must point out flaws and problems that occur so that we can fix these deficiencies and make service better. In an age were 2 out of every 3 airlines are not profitable, and some are in bankruptcy, I would seriously be concerned with customer service. Being a government employee myself, I can empathize with customer service. Having so many airlines to choose from, customer service is the one issue that can unequivocally be improved and corrected. We feel our Christmas, New Years vacation was ruined and will have only sour memories of the entire trip.
The old expression, that if something bad happens to a person, he will tell 10 people, were as, something good happens to that same person he will tell 1. I would be concerned with the image of American Airlines in a time of historically high gas prices, workers striking for higher wages, a world economy falling backward, and travelers rethinking their travel plans due to concerns of safety. Customer service is not an issue to gamble with especially with so many people unemployed willing to go that extra mile for the customer and make them feel they've chosen the right airline. Will you be that right airline?
The only bright spot of the whole nightmare was AA worker Debbie Rickards who went above and beyond customer service. She saw what terrible situation we were in and ushered us to safety. I don't know how American Airlines was lucky enough to end up with someone like her. Whatever it is that you are paying her, it isn't enough. Thank God for her.
Posted by: j lawhon at 17:33 EST, February 03, 2005
Jeez. First, my wife and I have been "plantinum" on AA for quite awhile. After 9-11, I made it a POINT to fly American more than ever. Nonetheless, the experiences of the last few days have made me think, "Hey, I'd rather walk." First, on my "First Class" flight from Denver--> St. Louis --> Chicago --> LaG, I had nada on offer to eat from 3:30 pm to 2 am except for salted pretzels (and sugar water). I have both hypoglycemia and high blood pressure so this is not a good combo. Then, I arrive in LaG and my luggage is lost. While I am in the baggage "service" area, I overheard that the entire flight from Ft. Lauderdale cannot get their luggage. Those passengers were upset but rational and curteous. By contrast, the AA folks were rude and shouting, "IT's NOT MY FAULT." and walked out of the room. Then, I was given a number to call to check on my bags. Turns out, it was the "customer service" number. A long audio menu with NO chance to talk with a human being. Another waste of my time. I called the LaG AA baggage claim and they said my bag had been picked up for delivery at 11 am. Okay. I miss a half day of work. At 6 pm, no bags. I call again and they say, well, they should be there soon. I go to their website and fill out innumerable forms only to discover that: 1) I am limited to 1500 characters and 2) there is no SUBMIT or POST button. I call the platinum desk and ask whether there is a way to get information to an actual human being. The guy says, "Well, I am not the website help desk, but I can give you the URL so you can post your complaint online." Hello? Part of the problem is that it is not clear HOW to post information. "Well, I am not the website help desk, but I can give you the URL so you can post your complaint online." They DESERVE to go out of business. I still don't have my luggage. It is now about 9:15 after getting home at 3 am yesterday and getting up at 6 am today. Class action anyone?
Posted by: John Thomas at 21:14 EST, February 07, 2005
Having reviewed the other comments, there does seem to be a pattern here. High executive bonuses. Screw the employees. The employees screw the passengers. The company goes out of business. And everyone loses. Except of course the CEO.
Posted by: John Thomas at 21:20 EST, February 07, 2005
I know better than to fly American. I live in St. Louis! American duped our local leaders with the promise of growing the hub at Lambert Field and making the most of an ill-conceived billion dollar runway that should never have seen the light of day.
Well, apparently our so-called leadership (including then-airport director Leonard Griggs) hadn't heard of American's history at Nashville, Raleigh-Durham, and San Jose. In my mind, they should've KNOWN better! American went into those cities and made a big deal out of the prosperity they would bring to the airports in those locales. After about a year or so, the airline would yank most of the service out.
American bought TWA's assets including the STL hub and later yanked most of the service out. They also replaced most of what was left with those god-awful MINI-JETS, not to mention all of the layoffs. Around the time that the pull-down took place, I remember overhearing long-time ground crew talking about how some of the most popular flights were pulled.
I was not at all surprised that this would happen, but a lot of people here were. American is simply a viciously predatory and opportunistic company. They appear to give less than a whit about their customers or anything other than making a buck.
I'm not surprised to see so many horror stories about this company.
United, on the other hand, is top-notch despite their being in bankruptcy. Hell, I'll take my chances flying US Airways before I EVER get on American. My experience with US even with a delayed connection was most positive. Ditto Continental with a delayed first leg and connection in Houston. They constantly updated us on the status of our flight and made a sincere effort to make up as much time as they could.
Having said that, I would caution people to protect themselves in one way that might save a lot of headaches. Forget what you heard about making 45 minute connections at busy hubs. It's a set-up for FAILURE and SABOTAGE! When I make my web-reservation, I purposely use the multi-city function to make a customized reservation with a minimum 2 hour connection time (sometimes 3-4 hours). Why? If the first leg of my flight is delayed, a 2-4 hour layover will help ensure that I make my second leg if it leaves on time.
I had a one hour connection on Southwest recently that left 45 minutes late to Hobby. Fortunately when we got there, the HOU-MSY leg was held at the gate for us and Southwest put my flight from STL in at the gate next door so that we could make the connection -- just barely! It was nice of them, but it reaffirmed my willingness to spend LOTS of time waiting PATIENTLY in busy airports.
Another suggestion: be prepared for the worst, particularly in the winter. In the "old days" I traveled with an OAG. Today, we have computers. Once, I had to schlep me and my baggage all the way from O'Hare to Midway to fly Southwest when United cancelled all its flights due to a massive winter storm. For its part, UAL did a valiant job in getting the flight out from Dulles to O'Hare in a blizzard.
Again, flying often takes patience and preparedness!
But I fly AA only when I have NO other choice, which is next to NEVER! It should be American in bankruptcy rather than United!
Posted by: Marcus Woods at 18:20 EST, February 09, 2005
I am an Australian living in Japan that travels quite a lot for work. Frankly, American Airlines is the worst of any airline I have ever flown with. The service is absolutely pathetic. I was treated like I was nothing but a number filling a seat between destinations. Thats not service. I've flown airlines as low-cost as BMI and Korean Air and every single one was better. I fly American because unfortunately there is no option as part of the One World Alliance.
American Airlines are a disgrace and, frankly, they make America look bad. I've flown United who are soooooooo much better. For all the idiots who are on here saying, oh yes, American have some faults, but you'll have a problem with other Airlines; ok, everyone is not perfect, but no one is as bad as American Airlines. I've flown at least 10 flights with American and every flight has been a bad experience. I've had problems with airlines, of course, that goes with the terrority. Delays, lost bags, rude hostesses/hosts. But the fact is that I have nothing good to say about American Airlines and unless something changes rapidly, I never will.
This is NOT one bad experience. This is NO good experiences. Every airline has at least one redeeming factor - but not American.
Posted by: Alex at 7:43 EST, February 11, 2005
I am going on a trip to Europe this summer with my family. I have been checking out airlines just to see what others have to offer. . I normally fly Delta and have never had any problems. They even held the connecting flight to Europe for us when our flight was a few minutes delayed after we landed in Chicago a couple of years ago. For thoses of you saying United is great you need to check out the complain center http://www.untied.com/complain/...... I read it just for a laugh. United 4 years ago gave our seats up to our connecting flight when the united plane we were on was delayed . What kind of service is that? They knew we were on that flight but chose to give our seats away to no fault of ours.. After reading this site and others I will fly Delta again. I will be happy to pay the extra $100.00 or so per ticket. American doesnt seem to be the airline for us...........
Posted by: Rhonda at 7:18 EST, February 23, 2005
Hmmmm, can I ask you all to stop for a moment and tell me about your "pleasant" experiences with, lets say McDonalds? or KFC? or the MTA?
Things will always happen. Its what you make of it. Especially seeing that American is the LARGEST airline by a long shot in the entire world. You do know that don't you? But then again, you all are so stupid, you won't know what happens with ratios etc when a company is so large. Its inevitable.
Posted by: Big Picture Person at 12:10 EST, February 27, 2005
When i traveled american airlines, not only was the flight delayed for 4 hours, i had to wait 2 more hours to get my checked bags. thhey are very short on staff and it is not a pleasurable flight.
Posted by: cara at 22:39 EST, March 28, 2005
cara, I'm sure you were upset by your delay. However something tells me the must have been a reason. Flights don't just delay for no reason, since airlines loose more money having their planes on the ground! But then again, you won't know that won't you. Sorry for assuming so.
Posted by: Big Picture Person at 1:29 EST, April 12, 2005
I agree AA SUCKS and they run an illegal operation! You see I just flew with AA for a honey moon trip that was booked for over 4 months in advance. We went to board and were informed that due to an over selling of tickets we wouldn't be setting next to each other. Actually on the opposite ends of the plane!!! This happened again on the next AA flight and I ended up taking a separate plane than my bride to be!!So screw them. If I sell you a car and get paid with a no money back condition, then sell someone else the same car with he same deal, someone isn't going to get their car. This is wrong!!! So why can airlines oversell all their flights when they haven't seats available for the customers they've sold to? This needs to be addressed by the Government and needs to be mandated that you are guaranteed a seat. This is bull shit!
Posted by: DDM at 22:08 EST, April 21, 2005
DDM (kkmdms@yahoo.com) There are several flaws with what you just said. First...the overbooking practice is legal and is something authorized by Governments. You want proof? Then instead of crying like a little baby, go ask a lawyer!! IDIOT! Second...If you were seated on opposite ends of the plane...its because you 1...did not ask to reserve seats together when you first made your reservation and or bought your tickets and 2...arrived at the ticket counter less than 90 mins. You want to know what is bull shit?? You and your silly complaining without any legal proof!! Illegal operation my ass.
Posted by: Why are people so stupid? at 1:24 EST, April 28, 2005
AA really does suck "A". I travel SW all the time with no problem, and even Delta. Recently I purchased a flight on AA, not even two days later the cost of the flight dropped dramatically. I called to have the price adjusted, (and would have gladly taken a travel voucher for future use), except what the told me was quite funny. The said the only way the new fare would benefit me is if I bought a second ticket. What the hell would I need a second ticket for? They then proceeded to tell me that if I wanted to adjust the price of the ticket I bought, I would just be holding a ticket at a lower value, but I would have to pay them an additional $2.00 to do this. Never once while suck ass AA was gladly raping me on the price of my ticket did they ever tell me it would cost $100 to change the ticket or adjust the price. That some shitty customer service if I have ever had any. I guess taking peoples money in exchange for crappy service is the only way the can say in business...I can't wait to see the service I get on the flight.
Posted by: ddt13 at 14:45 EST, June 15, 2005
Okay well in defense of the person above who had the bad day and launched on the guy about overbooking I will say this just because you can doesn't mean you should. furthermore there are so many FA's running around these days with pay cuts under their belts they are a miserable wretched group. Frankly, if you hate your life do something about it but don't take it out on me--I am the customer. I have a good friend who is an F/A and I asked why the hell she didn't quit-its miserable I said to quote you. She didn't want to miss the cheap travel perks is really what the answer was so I told her to shut the fuck up. I am a platinum status on AA because of business travel and those sorry asses will gladly fill the first class seats with "dead headers" versus giving some poor slob with status and who flies a 100k miles a year a nice seat. That blows big time. AA will pull away from the gate with the entire FC section empty before they give it away to anyone. They can screw themselves and I hope they do go under--someone who can run a business with people that want to be there will take their place. Its called evolution.
Posted by: Why is the person above so STOOPID at 18:09 EST, June 29, 2005
metoo@yahoo.com..... let me tell you, I agree with you. There are dozens of FAs or should I say employees at AA who are really shitty. There is no doubt about that. However, if you don't report them and accept their crappy sitty service, then you're to blame. WRITE WRITE WRITE!!! Complaining on here is not going to solve the problem. You need to let AA management know. Be specific. Quote names, flight numbers, dates, etc.
Posted by: Fair Is Fair at 23:45 EST, June 30, 2005
I Need someone out there to give me advise. I have had a horrible experience with AA. I purchased First Class ticket a whole Whooping 1044.00 dollar forround trip here in the US. First The flight was delayed and rerouted to LOas Vegas. I lost one night in the. I arrived in Orlando, Florida. My bags did not arrived. My first phone call. I was told to call back at 6:00 pm "the bags might be there, I informed her that I had a schedule a Cruise and it was Leaving at 4:30 pm. After several long distance phone call. One bag arrived in the cruise line the last day. I missed all the formal dinner the cruise ship has scheduled. I had no clothes or toiletrys. Upon arrival back to Orlando. I went straight to AA baggage claim. The girls there where not listening to me.. I got a 800 number. Tehn I go kick out for that office. I call the 800 number from outside that office. The lady in sated that one of my bags was in side this office where I had just gotten kick out. They refused to talk to the 800 number representive. Finally after lots more frustrating I finally got a Supervisor to let me ID my othr bag. It had been siiting there the whole entire trip.. Anyways , my bag with the camcorder and clothes and shoes and sweaters and formal dresses is still missing 9 days later. Most of my vacagion money went to buying outfitsto wear on the trip. I informed them that I could not believe thats how they treated their customer. Especailly first class paying customer not that it should matter. If I treated anyone lik this at my job, I get fired.
Please some on out there, please advise me.
I will be losing thousands of dollars if I don't get my bag back. This ruined my trip, I saved so hard for.
HFranco777@aol.com
Posted by: HFranco at 23:45 EST, July 26, 2005
I had a trying experience on August 3, 2005 with American Airlines flight 926 departing at 8:15 pm from Miami to Atlanta. First of all, when I got to the gate desk to ask the AA person there for some information, he ignored me and kept on talking in Spanish to some AA friends. They paid no attention to me even after I uttered something in disgust and walked away. We were supposed to start boarding at 7:31 and did not board until after 8:30 (after the scheduled departure time).
We then sat in the plane for almost an hour before we started taking off. Then, in the process of taking off, the plane came to a scheeching halt with its brakes jammed and scaring the daylights out of all us. The captain explained that a red indicator light on the instrument panel came on indicating that the aft door was not closed and that was why he had to abort the takeoff. We then returned to the gate for maintenance and checking, where we sat for another hour or so. When we finally took off, the captain apologized for the inconvenience and, as a gesture, said we would be treated to a TV showing and that headsets would be provided free of charge. Some people complained that they had already paid 2 dollars for headsets and asked whether they would be refunded. Upon hearing this, there was no further mention of free headsets. In any case, the only TV show they had was "Everybody Loves Raymond" the dumbest show on TV with its tons of canned laughter.
Oswaldo
Posted by: Oswaldo at 22:44 EST, August 04, 2005
In response to #15 I would just like to say that the ATA agent was grossly in error by sending the kids over in the first place with a first class reservation and a coach ticket. That is like someone coming into a store with a 5.00 gift certificate and being angry they cant get a bottle of Dom Perignon without having to pay any extra. Also had the adults sending these kids off to travel alone actually paid the unacompanied minor charge this would not have happened. Parents always seem to think that their kids can handle traveling on their own but never take into consideration off schedule operatons. Had the charges been paid then the ATA agent would have had to escort the kids over to the AA ticket counter where the agent could have taken up the ticketing discrepancy directly. The ATA agent could either have reissued the ticket correctly or taken the kids back to her own ticket counter to reaccomadate them elsewhere. For those who feel this is harsh or the airlines charge too much for the unacompanied minor charge, I doubt you have ever had to work an oversold 757 by yourself, meet the inbound and process the standby list while keeping a constant eye on a hyper 9 year old whose parents are an hour late in picking up.
Posted by: Jennifer at 12:55 EST, August 10, 2005
My mom's husband got a last minute deal to fly from DFW to Detroit, MI on AA. Storms in Dallas cause return flight cancelations and while they were kind enough to get him a ticket for the next day, they would do nothing to help with a room for the night because the weather was not their fault.
He went over to the Southwest counter and while they didn't have any more filghts that night, they gae him a $40 hotel voucher. And he didn't even spend any money with them!!
Now my sister has a ticket to fly to New Orleans which is pretty much gone after Hurricane Katrina. If her flight was in the next 3 days, they'd refund her money. Since it's not for another 2 1/2 weeks, it'll cost her $100 plus the difference to fly somewhere else in the next 12 months. What is she supposed to do in N.O. in three weeks? Help clean up?
Posted by: Shannon at 14:33 EST, August 30, 2005
American Airlines does suck and are the worst airlines I have ever dealt with. My conference was in New Orleans at the beginning of Nov - due to the devastating conditions - the conference was moved to Phillie - only 2 hours away from my home. Also to let you know my conference specifically advertised to all the conference members (which is hundreds of thousdans) to use them because they had a special contract with them. Well American Airlines will not refund your ticket only give you a voucher you will need to use within a year. When all other airlines are refunding tickets for these places hit by the hurricane without any questions asked. I will never ever use American again and I would advise you to never do so either.
Posted by: ANDREA at 11:58 EST, September 12, 2005
I have a long story to tell about how AA made what should have been a very enjoyable trip to Palm Springs for a convention, a nightmare. But I will spare you the details if someone will post the names of upper management so we can WRITE, WRITE, WRITE. I know that Gerald Aprey is the President & CEO of AA with severl loacation listed, 14760 Trinity Blvd. Suite 300,Fort Worth Tx. 76155-2642 or 4333 Amon Carter Blvd, Forth Worth Tx. 76155 or P.O. Box 619616, DFW Airport
Dallas Tx. 75216-9616. Does anyone know name and location of: Customer Relation Director, Reservations Manager and Station Reservation Manager in Houston, Tx.?....Please help if you have this information......Thank you
Posted by: Diane in Aug. 2005 at 12:52 EST, September 13, 2005
I just had a really bad experience with AA.
I'm on my way to amsterdam thru JFK. I fly AA from RDU to JFK to catch my flight on KLM for 6.30pm. AA was supposed to leave RDU at 1.10pm 9/16/05 but the flight did not show up and was cancelled.
I informed the attendants that i had another flight but all they offered me was a sit on their next flight for 2.45pm. This flight was also delayed for no just reason and we ended up leaving RDU at 5.15pm.
I arrived JFK and was told by KLM customers service to come the next day (9/17/05) and i would be required to pay a penalty.
So I went back to AA telling them I was in a fix and i also had nowhere to spend the night. To my surprise AA agents told me that since the next leg
of my trip was not booked with them they could not help me. They said their duty was to get me to JFK and they had done that.
Can someone please tell me what to do about this situation?
Should AA not ensure that i am able to continue my trip since they delayed me unduely?
Ome.
Posted by: Laura at 23:35 EST, September 16, 2005
Hello, this is my email to the American Embassy:
I applied today September 2005 for a TRANSIT
VISA..because I have to travel to England (by American Airlines) in
October.
Your person in charge rejected my application.
I brought all the documents indicated in your web page and more that
she did not want to see... and just rejected this.
So I want to complaint because in your web page you don't say that to
apply to a transit visa is going to be as difficult as a more important
visa.... you don't say that people should bring many proofs that you
have big bank accunts.... you just say: the form, the payment of 100
US, the passport, the photo.... and SUGGEST to bring some other documents
to prove enough means....
I didn't have any other problem with my last passport, and I traveled
before to the USA before, to Japan, to England twice... without any
problem but now your PERSON ON CHARGE rejected my
application to be in the airport sme hours on October...
I asked her if I could bring more documents to have this application
aproved but she didn't help me at all.
I wanted to show her my tickets to go and return, and some other
documents to prove my links with La Paz- Bolivia. But she was just a
non-helping person.
I FORMERLY ASK YOUR the UNITED STATES EMBASSY to explain clearly IN
THEIR WEB PAGE that to get the transit visa is going to be AS DIFFICULT
AS THE TOURIST VISA.
Otherwise THE UNITED STATES EMBASSY IS just misleading the people
who had the mistake of buying a ticket to travel by AMERICAN AIRLINES.
This was my mistake and I regret this already.
Sincerely
A sad and angry Bolivian
Posted by: ana at 13:25 EST, September 26, 2005
Ana, while this is the wrong forum to write to the US Embassy, I can sympathise with what happened to you. We have travelled the world on various airlines over the past 16 years. We recently had the misfortune of booking a connecting flight with AA (first AA experience)in Bolivia (from Cancun, Mexico to Dallas, Texas, with a connecting flight on another airline to London, UK) and informed the AA sales official that we had not yet received approval for our transit visa. She assured us that it was no problem, as they would refund us in the event of us not receiving our visas. She also informed us that this was the last day we could get the flight at the specific price. To make a long story short... Our transit visas were denied, but AA refused to refund us. They told us the tickets were non-refundable - A loss of almost $1000 for us! After a very long fight with some senior officers, they "conceded to make an exception" and offered us a voucher for future use. We accepted this reluctantly, as we NEVER wish to deal with them again. The senior officers left and the official issued us our vouchers. Deducting almost $400 in costs, taxes and penalties - which we were not informed of beforehand. That is a 40% financial loss to us! Well, we were blatantly lied to and misled by AA staff. Reading the comments by supposed AA employees in this forum, I can clearly see why AA is such a terrible airline. Anyway..... See you in court AA!!!
Posted by: Stephne at 20:54 EST, December 05, 2005
American Airlines lost my luggage. I am not talking about they lost it and it is comming tomorrow. no no no that would be too easy. They have NO IDEA where my luggage is and don't care. They told me to just fly another airline next time. My family's Christmas presents were in that bag and now no one gets any presents from the college I am attending. These are presents that I can't get just anywwhere. American Airlines ruined Christmas... way to be. Don't EVER fly American they have no concern for their passengers.
Posted by: Katelyn at 23:44 EST, December 12, 2005
In response to #74 HFranco.
I just went through a very similar situation with AA. I was on my way to Galveston for a cruise and my luggage never showed up off the plane. It never made it to port in time and I had a wool sweater, jeans and boots on for my families Christmas cruise to Cozumel. AA told me that they would give me a $75 voucher to buy clothes on board but the shops only had sweatpants and t-shirts. Certainly not formal wear that me and my fiance needed that were in my bag. I had nothing the whole trip. My bag finally came the night before the cruise ended but things were stolen out of it and it was all torn apart. They had dropped it at Port in Cozumel. What a joke! I spent formal night at the pizza buffet while my family, who just lost their house in Mississippi and New Orleans, ate a nice Christmas meal together in the formal dining room.
I have yet to hear back from AA and I have sent them a complaint letter which included a letter from Royal Caribbean backing my claim. I faxed, emailed and snail mailed them the letter and no one has gotten back to me. I am still raising hell and I am planning on sending my letter to my friend who writes for Reader's Digest to make sure the word about this careless airline gets out to ALL!
My suggestion is to keep hounding them like I am. They ruined a very expensive cruise not to mention Christmas with my family. The list goes on.......
I have been through much worse but the neglect of these people is amazing. Fill out the claim forms from the AA site.
Posted by: Katy at 18:53 EST, January 04, 2006
yeah well try flying coach on united anywhere and then sing american's praises after you really get tortured in travel.
suck it up and deal with it people - they all fly a frikin' bus with wings, operated by the lowest common denominator and equiped with parts from the lowest bidder.
don't like it? stay home. this post is way to old anyway...
Posted by: bafc23 at 13:54 EST, January 05, 2006
Why hate AA? Here are a few reasons
1. Cross-country flights in MD-80s
2. Brown-bagged inflight meals
3. TWA :(
4. Every airline has updated their livery at least twice since 1970. AA's still flying the Amtrak paint job.
5. DALLAS-FT. WORTH INTERNATIONAL
6. Braniff :(
7. The dismantling of St. Louis Int'l Airport
8. Not....pidgeons. They eat bread crumbs, and crap on people.
Posted by: Fart at 21:57 EST, January 08, 2006
Hey AAL put atleast 1/2 of it's employee's in Bankruptcy when they cried wolfe over money and TWU gave it to them. all the whilst our worthless union leaders got Congressional pay raises. Do I care that your trip is Lousy? NO! Do I care that your plane is delayed because the airline doesn't have any parts to fix it? NO. do I care that some ramp guy "Who is angry over living in a cardboard box under I-30" lost your bag? NO. Does the Agent that is "FORCED" to work through lunch and stay an additional 4 hours over and pay a babysitter more money care? (As her job is threatened through ~ Huh Huh PERFORMANCE ) NO!!!
AA is right there with Wal-Mart. they pay CrAAp and their Illustrious benefits SUCK! most of their employees qualify for foodstamps and housing assistance...
Posted by: Shafted at 6:35 EST, January 12, 2006
The above post is absolutely correct! Employees used to care, now they steal food off the plane just to have a meal since the loss of 16 percent pay, lost vacation week, lost 1 week sick time and loss of the relocation ($12,500.00)expenses. It sucks to work in another city and see your family in Dallas every other weekend , since you had to move to keep a job, all the while the management is enjoying bonuses and getting their golden parachute pension plans. Do not fly AA. They suck! Mechanics dont care because of the junk they have to work with since the great TWA purchase, rampers dont care if your bag is loaded or not, and may need your dvd player inside to take to the pawn shop in order to pay rent, flight attendants will snap your head off if you ask for more than 1 cup of soda because the company is too cheap to let them pour the whole can , and threaten their job if they do. This place was once a great place to work , now AA at DFW looks more like a ghetto in Haiti. The newer employees have pants hanging past their asscrack, do rags, and contsantly on the cell phone cussing at some stripper they are dating who stole their wallet and crap like that. One guy took all his bags (going to all different cities) and dumped them in a bagroom where they missed their connections and sat until the next day. Did he cAAre? Not after he had to file bankruptcy and got his first lay off , while non airline experienced supervisors get hired off the street. Youd do better driving your car nowadays and save yourself the hassle of being strip searched by some fat broad with hooters down to her ankles at the airport.
Posted by: bankrupt at 14:25 EST, January 13, 2006
i think they went to miami because of a mantnance problem not because of the crew miami is a big hub for mantnance they lie about that all the time not just aa all airlines but they do suck i think but who knows i can only make a guess so don't be suprised if you find it else where.
Posted by: kim at 23:52 EST, February 15, 2006
Here's an idea. Next time go Southwest.
Posted by: chris at 2:22 EST, March 17, 2006
American Airlines and its toy / puppet union TWU suck. Ever since the paycuts, I have to "borrow" aluminum from AA stores to take to the North side Ft worth scrap yards for quick cash! Sorry about your DVD player , but I got 50 bucks for it to pay the electric bill thanks to Pancho at the fort worh pawn shop in mexicanville.
Posted by: screw aa at 23:11 EST, March 17, 2006
AA gargles dog testicles. If you work there its becuase you get the best dope in town on the dfw ramp, and can turn around and sell it at a profit to the poor new orleans crackheads that relocated to dallas.
Posted by: o at 16:35 EST, March 20, 2006
Sweet Meriful Crap!
No Airline can be worse than American. I am forced to use them by my firm, but I will now refuse to fly with them. Just sent my wife and 3 kids back east foe spring break and first they loose the luggage, but don't worry it will be at your hotel tonight before midnight... it showed up at 7:30 the next morning. Now they are stuck in Dallas and not only are they clueless about a depature time, they do not know if they will have a plane today.
Posted by: BWW at 20:12 EST, March 20, 2006
Ok sorry I meant Merciful in my last post. Now AA has my wife and kids delayed from a 2:30 flight to 10:00 and BTW they are flying them to Austin and I have to drive from San Antonio to pick them up...
What the fuck... over?
Posted by: BWW at 20:18 EST, March 20, 2006
WE KNOW WHY YOU FLY......WE JUST DONT KNOW WHY THE HELL YOU FLY AA!!!!!
SCREW ARPEY AND CHICKEN LITTLE
Posted by: A at 20:28 EST, March 21, 2006
I had a heck of a time with American too. It prompted me to start my own website about airline problems.
http://www.airlinerage.com
Posted by: neil at 23:38 EST, April 10, 2006
American Airlines cant even do chicken right!
Posted by: freddy m. at 1:50 EST, April 16, 2006
I think AA worships the devil. Their service sucks and they are EVIL. I bet they play marilyn manson music on their jets!
Posted by: freddy mercury at 1:55 EST, April 16, 2006
AA pissed off their employees and now they give passengers the high hard one. Fly Southwest, they are cheaper and do not "worship the devil" like the above post states. It is a sad day when Joe the baggage guy steals your CD player to "hock" at "el vato loco" gun and pawn in the "Brown Town" section of Ft. Worth's version of East L.A to pay the light bill!
Posted by: Gay at 2:05 EST, April 16, 2006
AAmerican at DFW is a friggin' swap meet! Its a flea market with wings! Gold tooth employees in marijuana t shirts is the norm.
Posted by: p at 2:13 EST, April 16, 2006
First off, Awesome job blaming American for not leaving during a blizard. Its def. their fault for the weather right? Why dont you grow up and stop complaining, if not then find another damn airlines.
Posted by: tiff at 20:15 EST, April 16, 2006
The pilots are pissed about paycuts and will find any excuse not to fly just to screw the company, but that is small potatoes compared to what the mechanics do! Blizzard or not, when you declare WAR on your employees the customers will be the ones to suffer.
Posted by: Carlos at 21:45 EST, April 16, 2006
American Airlines SUCKS! AA SUCKS! sAAtan lives at DFW airport!
Posted by: CSM Lucy Fur at 22:14 EST, April 16, 2006
Southwest Airlines is the way to go! Sure, they haul a lot of white trash and illegal aliens to such destinations as Harlingen and El Paso, but AA is 3rd world hell! If you like flying with people who dont bathe and have towels from wal mart on their heads, then AA is your airline! If you like seeing half of the puerto rican population at AA hitting on your wife while she checks in at the gate upsatirs as the plane sits delayed from LAST flight downstairs , then AA is your game! Passengers and employees are so disgruntled and dont care anymore. I thought this was all BS until I saw the airline forums at usaviation . com
Posted by: leroy at 15:14 EST, April 18, 2006
AA is meth lab waiting to explode!
Posted by: csm 's suck at 20:48 EST, April 24, 2006
AA is meth lab waiting to explode!
Posted by: csm 's suck at 20:48 EST, April 24, 2006
AA is meth lab waiting to explode!
Posted by: csm 's suck at 20:49 EST, April 24, 2006
Ive seen nothing but value jet service at American Airlines since the paycuts and layoffs. I sure as well dont check my bags anymore!
Posted by: crapola at 21:51 EST, April 27, 2006
Ive seen nothing but value jet service at American Airlines since the paycuts and layoffs. I sure as well dont check my bags anymore!
Posted by: crapola at 21:51 EST, April 27, 2006
I just returned from an unfortunate round trip to LAX from Florida.
I have been in the aviation business for over twenty years and thought that Eastern was bad. AA personnel is belligerent, arrogant, careless, and deserve to be put out on the street along with their bosses.
I will never hire an ex AA employee, fly that miserable airline again and hope that soon they will go the way of all the other arrogant fools in the aviation industry that thought they had "the market in their hands".
I'm in the mining business now,thank you very much.
Posted by: Ernesto Bernadet at 12:35 EST, May 01, 2006
Ernesto in the above post was pissed because he flew on the day the illegal wet backs boycotted their job and thus shut American down for the day and threw his travel plans down the drain.
Posted by: hire me ernesto! at 13:33 EST, May 03, 2006
If you flew any other day on AA but May 1 , 2006 then you would have thought it was Mexican Airlines! Now that Mexican Independence day / a day without immigrants is over it looks like a Nuevo Laredo border crossing on the DFW , LAX, and O' Hare tarmacs.
The only time American Airlines looked like an airline of Americans was on the day of the boycott. INS raids their Dallas hub all the time.
Posted by: la migra at 13:42 EST, May 03, 2006
American is simply a viciously predatory and opportunistic company. They appear to give less than a whit about their customers or anything other than making a buck.
That's right! they just closed ALL class 2 maintenance cities which intern means your aluminum tube will be experiencing more mechanical problems.
American has chopped their Maintenance check paperwork in half, closed class 2 maintenance stations and laid off hundreds of AMT's.
So just ask yourself one little question:
WHO is working on my airplane. Ans: NO-ONE!
the tape you see all over the interior is also on the exterior as well as quick drying glue.
The initial comment said it all! The CEO and VP's deserve the world at what cost?
Posted by: Dan Thompson at 16:28 EST, May 03, 2006
IS AA UNSAFE? Read the above comment! If they are closing maintenance stations down, it cant be good. Maybe they hired some of the illegal aliens from the recent wetback boycott the U.S. day after they got fired from the taco stands, street corner day labor place across from homo depot, and the grass cutting place, to work on jets!
Posted by: Don Carty at 19:13 EST, May 03, 2006
Well, if AA was in trouble for hiring illegals that did not go to work on May 1st, I guess it says it all for this garbage airline. THEY HIRE ILLEGALS.
Does not surprise me since we have so many USA born people that pound their chest about being "all American" but are nothing but opportunistic traitors that allowed 12 million illegals into the country and gave the jobs from the Americas to China. Those same slime bags are the ones claiming to be the "only" Americans. 12 million people did not simply cross the border in one day, it took years, conspiratorial arrangements between corporations and government. They also flew in from Asia and the Middle East on American Airlines.
But it is easier to aim at poor people of course, they cannot fight back. Be careful though, aiming at the wrong enemy has repercussions.
Posted by: Tony Richards at 8:39 EST, May 07, 2006
American Airlines sucks. My family flew from missouri to budapest hungary and they lost our luggage on the way there and on the way back. i could go on even longer than the guy who started this website about how many times they screwed us over on just 1 trip. with over booking, canceling flights, delayed flights, serious lack of customer service. in chicago ohare they canceled 1 flight to st. louis because it wasnt full and put those people ahead of us on our original flight to st. louis and by doing this they put someone elses luggage on our plaen and sent our luggage to some other destination. and they wouldnt let us take our carry on because by letting the other people on the plane, there was no more overhead space. so yes not only do they now have all my checked luggage but they just took my carry ons as well. those bastards. so here my family sets with basicly the clothes on our back and various clothing we deemed not worthy to take on vacation. we packed for a 2 week vacation in europe so our luggage included basicly every peice of clothing not to mentions suites to attend a wedding during our stay. i am so discussed with this airline from start to finish. in europe they have an "european union" which passed legislation against airlines that if this happens they refund your ticket intirely as well as comp for lost items. all bad things to american airlines.
Posted by: damion at 9:48 EST, May 09, 2006
AA hires child molesters, thieves, satanists, and dirty mexicans. Nuff said!
Posted by: FU fly united! at 12:20 EST, May 10, 2006
"I cleaned up my son and returned to find another gate worker, Jenny Yanez, verbally assaulting my wife in front of a crowd of about 20 people. I pulled my wife away from the abusive worker Jenny Yanez and calmed her down. Jenny Yanez kept screaming insults at us until we left the immediate area, she screamed that the baby was sick and we couldn't volunteer and would have to pay a penalty to catch another flight".
Hey guy.
I hope you can read this post. Let me tell you that Jenny Yañez was fired a couple of months ago.
Justice be done !!!
See ya.
Posted by: YO!!! at 13:02 EST, May 14, 2006
This foul mouthed AA agent could care less after the paycuts. Welcome to the post 9-11 AA.
Tell us more, where was she based and what happened?
Are you sure she was fired or just some AMR cubicle drone at HQ told you that? She will get her job back in about 3 months just like the other f- ups at AA.
Your wife would have been better off kicking her in the ovaries!
Posted by: aa at 21:31 EST, May 14, 2006
This foul mouthed AA agent could care less after the paycuts. Welcome to the post 9-11 AA.
Tell us more, where was she based and what happened?
Are you sure she was fired or just some AMR cubicle drone at HQ told you that? She will get her job back in about 3 months just like the other f- ups at AA.
Your wife would have been better off kicking her in the ovaries!
Posted by: aa at 21:32 EST, May 14, 2006
Jenny now works at Panchos ...home of the all you can eat 5.99 mexican buffet! OLE!
I didnt tip her sorry ____ either!
Posted by: pancho at 21:36 EST, May 14, 2006
Jenny now works at Panchos ...home of the all you can eat 5.99 mexican buffet! OLE!
I didnt tip her sorry ____ either!
Posted by: pancho at 21:37 EST, May 14, 2006
I am a flight attendant - at a good airline (we are nice people) I recently flew on AA... wow... it did not take long for the crewmembers to make me hate them... they are lazy uncaring morons. During boarding on one of the legs, I found myself out in the aisle assisting other customers with their bags... no flight attendants in site... just the voice of one idiot who announces... "we have run out of overhead bin space - if you have a bag that does not fit in the overhead bin please bring it to the front of the aircraft"... you can only imagine how that scene delayed departure. Simple requests were denied, and drawn out into long annoying drama infused dialougues. First of all the fares are out of control... a bag of pretzels or should I say the equivalent of one normal size pretzel...that's it... wow... for what the flight cost me... how about you give me a 50 cent bag of potato chips... just to save face. In a nutshell - I have never met such rude people in any area of customer service in my life... including NY DMV... why don't they just throw in the towel and sell their junky old planes for scrap metal?
Posted by: Jane Doe at 5:52 EST, May 18, 2006
Jane Doe in the above post probably turns tricks on the side to make up for her American Eagle paycheck!
Posted by: scab eagle at 12:56 EST, May 18, 2006
AA SUCKS
It used to be a good place to work and do business with, but now all the good employees quit or retired. Now its just a place to get coke and steal liqour!
Posted by: CSM Helment head at 22:47 EST, May 27, 2006
Corporations first "bankrupt" internally and then in the stock market.
American Airlines is well rotten from the inside. And this does not refer to the hard work of the AA employees but to the miserable management that has failed royally in constructing a competent and viable business.
Yes, airline business is ferociously complex.
Yes, these big airlines made it possible for us to travel now so easily around the world.
But, they do not have to last forever.
And the bottomline is to serve customers who are travelling around the country, or the world, and are hanging from the delicate thread....their airline carrier to help them complete their transport. AA operations seem to fail to keep and nurture that commitment.
Therefore, AA should be disbanded and its horendous management should be given less critical functions in society.
Many corporations are now unfortunately on a similar path. Call it the complacency of the modern human.
I have my own AA story to tell but it will not add anything new here so I skip.
The whole point is only about the difference of an airline that cares and tries to assist its passengers versus one that handles people like cargo boxes.
Shame on you American. You have no touch with your customer.
Please do the world a favor and go bankrupt, dissolve, and let a new breed of people build a new airline from scratch. The rest of the industry will pick up the slack while you figure out who you should be.
Posted by: Never again at 0:51 EST, June 06, 2006
American Airlines does indeed suck. I will never fly them again. I was to leave for Zurich on 30 May 06 but their plane out of Tulsa did not arrive here so we were 24 hours late. The killer is that today is 8 June and have been back in Tulsa since 2 June. They still do not have a clue as to where my bags are. I contracted bronchitis while overseas due to the lack of a coat which was in my suitcase. The bastards tell me they will not pay for anything. I hope the bastards go broke and all their executives die today.
Posted by: allen at 7:57 EST, June 08, 2006
American Airline SUCKS Big time!!! I will never fly with them EVER AGAIN. At the time of purchasing my ticket my toddler was not yet 2 years old. At the time of our flight, my son was 1 month over the 2yr. age limit for lap seating. AA charged me $895 for my 2yr.'s seat. They charged me 1st class rate but seated us in the back of the plane. AA employees were rude, arrogant, and plain MEAN. I guess AA does not train their employees on customer service. I hope this airline goes bankrupt due to lack of customer service. Does the employee know that if they lose customers they might also lose their jobs!
Posted by: Unhappy Customer at 14:51 EST, June 08, 2006
The reason this happened to this poor man is due to the fact that most legacy airline employees are lazy union hacks who would rather clock out and go home for the day, than to stick around and help out passengers in need. They are slowly working themselves out of a job. They are all being steadily replaced by non-union low cost contract ramp labor and thank God for that! It took an airline like Southwest to show the rest of this awful, greedy, selfish and self-serving industry how an airline should be run.
Don't be discouraged Felix. Give it enough time and you will never have to experience an ordeal like that again.
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I agree American Airlines sucks! We were scheduled to take a vacation in July of 06, several weeks before the trip we were picked by a birth mom (we are adopting). She is due for a c-section on the 12th, we were suppose to leave on the 15th. Obviously not happening. These are life altering circumstances and I thought that AA would work with us. NOT! They told us we could either take the trip or spend more money on their stupid “change fee” SO if some one dies, are they going to make you pay more for changing you travel??? This is awful. In addition to the 100 fee we would pay the current rate and deduct what we have already paid. Cheaper to buy new tickets! They suck. When I called Customer service I was told that “you are only 1 out of 1000 people I hear this from every day” We cant do anything for you, sorry! When I asked to speak with a supervisor she told me no. I have written a letter to the President of AA, not like he cares. I will never fly AA again. They do not care about people or about uncontrollable life changing events. Just remember AA, what comes around goes around!!!
Posted by: row at 11:32 EST, June 16, 2006
The reason this happened to this poor man is due to the fact that most legacy airline employees are lazy union hacks who would rather clock out and go home for the day, than to stick around and help out passengers in need.
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Oh please spare me! I work hard and always have although due to the fact that AAL STOLE 25K a year from me and we are constantly being ridiculed by mgmt (a true waste of $$) as a expenditure instead of an asset I have gotten an "I could care less" attitude. so your angry at AA join the crowd because their employees have been screwed for 20 years and counting. all the whilst management receive's ROYAL treatment (Country club memberships, Co. Cars, pre-arranged limo's, wine and dine with the best of them) on a Holiday weekend they leave at 12 (Friday) and the GOLDEN arches of Centerport lay vacated for the entire 4 day span.
(I say 4 because they show up at 9 Friday and leave at 12. ) we LAZY union people work all weekend for (Minimum wage) while the Ivory tower gods (Upper mgmt) party and have a good 'ol time with their family and friends.
Yeah I'm angry. Garton the CFO just cashed in his 3 million in stocks for coming back to AA after AT&T bagged him. (Worthless moron SOB)
so welcome back to Arrogant Airways.
Will I ever make a million or be rich like these incomprehensible morons? NO at AAL I will soon qualify for housing and food stamps.
Believe it! look at all the foreigners on the ramp who "WILL" work for $5.50 Hr. I'm not working on your airplane for even $10Hr. but AAL would love to pay us that w/ No benefits or retirement. AA SUCKS
Posted by: so called LAZY union hack at 11:38 EST, June 28, 2006
They do not care about people or about uncontrollable life changing events.
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Believe me, as an employee I know more than you do! They don't care about anything. we are told constantly that we cost the company too much. (I work on airplanes) I found a leaky steering control valve once and management said "What's wrong with it" and with this TWA No Check policy I was not suppose to look at it.
I fixed it but was ridiculed for my decision because it cost $$ to maintain an airplane but don't tell our upper management that because your taking away their bonus money. (At what cost?) next time you fly AAL remember the tape all over the place is a good sign of how well the machine is maintained.
AA SUCKS!
Posted by: Lazy Union guy at 11:53 EST, June 28, 2006
They are all being steadily replaced by non-union low cost contract ramp labor and thank God for that! It took an airline like Southwest to show the rest of this awful, greedy, selfish and self-serving industry how an airline should be run.
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Excuse me you Incoherent moron the employee's at Southwest are paid well for what they do. the simple clue to success is Less management.
AAL has 15K people who sit on their duffs and do nothing (Management) SWA has maybe 200 Total management employee's. their baggage handlers make $25Hr Mech's $38Hr. Pilots $56Hr
AAL baggage handlers $19.86Hr, Mechs $30Hr, Pilots $80-148Hr
Management and pilots are the rich for AA not the real workers. it's called "SLAVERY TACTICS".
Posted by: Lazy Union Guy at 12:10 EST, June 28, 2006
I've noticed that none of the AA Employees have complained about the flight benefits they recieve that allow themselves and their friends and family to fly for free anytime they want, while passengers get bumped off flights and delayed needlessly at great personal cost.
Posted by: Management Person at 10:28 EST, June 29, 2006
I can plainly see why AA is in the state that it is in by the rude and disrespectful manner in which it's ground handlers respond to other people's comments. I thank the gentleman who commented on how well run SWA is, and I beleive that he was referring to other airlines using vendor or contractor labor and not SWA. I agree that those people could be paid better though.
Posted by: ORD Flt. Attendant at 19:31 EST, June 29, 2006
It's always management's fault with you guys. Well I'm an AA administrator and I haven't seen the millions of dollars you talk about. If anyone is an incoherent moron, it's you pal. You should do some research before throwing blame at AA management. Also maybe if you really did do your job every once in a while then people wouldn't accuse you of being lazy.
Posted by: Airline Manager at 19:44 EST, June 29, 2006
I've noticed that none of the AA Employees have complained about the flight benefits they recieve that allow themselves and their friends and family to fly for free anytime they want,
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Ohh please you un educated fool! my mother, father, wife and kids can fly for Free (In Coach and ONLY IF we get on which WE can't these days)
I buy tickets on the cheapest airline that I can find! I am the consumer like you and I DON't fly AA. AMW. to be exact. You can have a REGISTERED companion (Thanks to the Gay flight attendants) and get 16 round trip tickets and that only works IF they can get on the flight.
The flights are 85 - 95% full these days so Employee flight benefits SUCK! Like AA!
Posted by: Lazy Union Guy at 0:04 EST, July 03, 2006
Theres too many gay flight attendants swapping man mayo in the aft lav to get any kind of non rev seat assignment , much less a diet coke!
I hope you pricks dont fly AA for all I care, I work there yet I dont even fly them. I fly the most heavily unionized airline which is Southwest. If I fly overseas, I fly BA. The only people bumping you off your flight is mAAnagement. Carty had to take his entourage to PVR and HQ routinely blocks off seats to Hawaii for the fat cats at HQ. Thats why you cant get a seat to Honolulu you poo poo head, not because some baggage guy stole your seat, besides, if he's at DFW, chances are he's swiping your DVD player to pay rent after management gave themselves a million dollar bonus and made the "lazy union guys" take a 20 grand paycut!
Posted by: Bend over Billy the gAAy FA at 23:32 EST, July 03, 2006
AA management especially the CSM's on the ramp at DFW have a major nose problem. You have to be on dope to work there! Most are lazy ghetto coons and the others are whores who bend over and take it in the poop chute from some union crew chief who has some fat broad in a mini skirt bent over the computer and is pounding the $hit out of her and then telling the rank and file what a $lut she is!
Posted by: u suck AA at 23:39 EST, July 03, 2006
AA management especially the CSM's on the ramp at DFW have a major nose problem. You have to be on dope to work there! Most are lazy ghetto coons and the others are whores who bend over and take it in the poop chute from some union crew chief who has some fat broad in a mini skirt bent over the computer and is pounding the $hit out of her and then telling the rank and file what a $lut she is!
Posted by: u suck AA at 23:39 EST, July 03, 2006
The Ramp Supervisors at Dallas are too busy listening to Das Hammer talk about why Sears is THE place to buy tires, and checking out his hot bod to care about getting flights out on time!
Posted by: screw you AA at 22:03 EST, July 04, 2006
Here. this shows how the employee's of AAL feel.
This grass roots campain has drawn alot of attention but it is how we feel.
http://www.pupoff.com/index.html
Posted by: Lazy Union guy... at 11:02 EST, July 05, 2006
American Airlines SUCKS bigtime. i was with my kid on a flight from Zurich to US and the flight staff was quite rude and uncooperative. i requested an extra blanket for my kid who was shivering due to AC generated cold and she acted as if i was asking for some big favour. utlimately she gave me an extra blanket after an hr by which my kid was on the verge of becoming unconscious and told me that some passenger gave it up for me in a manner as if he had sacrificed some years of his life for me . very bad service , they need to go back and learn some basic concepts of service first.
Posted by: jay at 16:53 EST, July 07, 2006
American Airline sucks and so does their management team. It is pretty sad when employees dont even fly them and go on the competition instead. Pre 9-11 , everyone liked their job, but now its just a good place to get free miniatures of liqour off the plane and burn your sick time while you mow yards for cash or go to your other part time fed ex job now that they pay more than AA. Anytime a passenger fells the need to ask me a question I tell them I dont know and give them the Presidents number so they can bitch out his secretary. I dont care about AA after they screwed my family over and tell the customer to fly Southwest. I could care less about losing my job at AA. Give me my 25 grand back and I'll be the hardest working SOB at AA, but that is not going to happen so I try to cost them at least a grand a day legally if possible, just by doing my job safely. Screw you AA ! Im getting my 25 grand back one bag at a time!
Posted by: american airlines sucks nuts at 14:41 EST, July 08, 2006
AA does suck and so do their lazy rampers.I know an AA ramp guy here that does nothing but brag about how he sends his friends and family all over the world non-rev and how he non-revs to Puerto Rico all the time. I think the rampies at AA should stop complaining about their management and actually work instead of crying about how they have to fly coach when they non-rev. I'm usually way too busy to fly anywhere even though I can.
Posted by: SWA Busy Union Guy at 12:22 EST, July 10, 2006
The AA ramp agents writing such horrible nonsense about flight attendants and management should be ashamed of themselves. By the way, ramp agents and their buddies do take up seats on AA flights especially when their girlfriends up at the gates hook them up with first class seats at boarding time!
I'm personally sick of finding non-revving scumbags sitting up in first class next to well dressed hard-working business people who paid for their tickets!
AA guys need to stop hooking up themselves and everyone else and let those seats go to paying passengers and then maybe ya'll can get back some of that money you keep cryin about losing!
Posted by: Mayo Swapping FA at 12:38 EST, July 10, 2006
I believe the reason why AA/AE sucks is; there is no requirements for hiring a manager. There is actually managers working at LGA that do not have a GED. The salary is very bad, and it is hard to get a college graduate to hold a position at AA/AE. They hike the fair to the Caribbean and other third world countries, now, these people want to go back home to see their families, so they get a job at thew airline, this way they can go back home when they want for free. The problem is, these are the same people that are managers and supervisors, sadly, they have no customer service experience, and the passengers are the ones who suffer.
Posted by: Former AA/AE employee at 22:56 EST, July 11, 2006
You have to be puerto rican and load dope on super 80's to be hired by AA.
Posted by: Dirty ramp guy drug dealer at 21:53 EST, July 12, 2006
Southwest employees are too busy picking the coach class peanuts outta their @ss and drinking the company kool aid to fly non rev. They should be loading dope on airplanes to JFK and the Caribbean and they would be making more than 30 grand a year! I quit them to work as a CSX Rail employee in Maryland and make a hell of a lot more!!
Posted by: conjunction junction at 21:59 EST, July 12, 2006
After I was unduely terminated from AE, I was charged for uniforms that I had already paid for and was charged for "backpay" that I "owed" them. See, they front you your first paycheck(in my case it was a little under 400 dollars), but three years later they wanted my last paycheck back in return( it was about 1100 dollars). The differance is on my credit report as an outstanding debt now( along with a couple of hundred dollars for uniforms that had been paid for for about three months). Today almost 5 years after the fact, I get a call from my local hospital( I applied there last week, in the collections department), I owe them almost 350 dollars for a workmans comp claim that AA didn't pay. 5 years later is too late to do anything about it! But I did enjoy Non-reving around the world in first class. First in a 777 from NRT to DFW, or DFW to CDG, or LHR to ORD is pretty freakin' hard to beat
Posted by: exaesgfgsc at 20:44 EST, July 31, 2006
Dude, wear your uniforms to the bar. I hang out at the local airport bar in my uniform and bad mouth AA. nothing like talking shit to passengers in your AA uniform when your no longer an employee. I drink non alchoholic beer in a tall clear glass and it freaks passengers out!
Posted by: drunk aa guy at 1:17 EST, August 01, 2006
The American Eagle guy should call Arpey and make a complaint. Call every day until you get results. It pisses his secretary off!
Then, go down to where all the homeless black guys live under the bridge and give your uniforms that have your name and American Airlines logo on them to all the crack heads! Its a real gas! I saw 4 homeless guys near the railroad tracks in downtown Ft. Worth wearing my old uniforms while drinking 40 ounces of malt liqour and eating from a dumpster!! One had a sign that said will work for food and wearing a uniform with my name on it at one of DFW's busiest intersections! Now everyone KNOWS AA pays welfare wages! You should have seen the fat cats in their Jags and Lexus' and the look on their faces!! LOL! I bet 2000 people a day see this bum!
Nothing beats the look on the tourists face in Cowtown when they see a homeless guy with an AA uniform hanging on a tree while he bathes in the Trinity river next to the stockyards! I even took pictures of it and sent them to HQ!
American Airlines dosent even know it, but they have one toothless hooker on 8th Ave. wearing my old shirt which she cut to show her cleavage and when this broad aint turning tricks, you see her stealing aluminum out of the railroad gondola cars to take to the recycler for cash! LOL what fun at AA's expense! Maybe they should have treated us better!!
Posted by: LMAO tourist at 1:38 EST, August 01, 2006
amerin airline do not suck it is beyond their control for things happening and all they do is try to protect their passengers
Posted by: satie singh at 12:10 EST, August 01, 2006
LOL @ the above post!!! AA must have hired another illegal immigrant to write the post above this one. Look at that horrible sentence structure and broken English! LOL!
AA probably pays her 4 bucks an hour , then calls the Border Patrol on pay day...LOL cheap B@stards!
Posted by: satie got busted by INS at 4:15 EST, August 02, 2006
So my daughter (who is almost 15) is traveling to San Fran to visit my brother. She arrives at LGA with her grandfather and a ticket (which we bought on-line) and is informed that she has to pay an addl. 60 bucks each way because she is traveling as an "unaccompanied minor". We are told that this "service" is not optional and the agent/supervisor refused to even speak to me about the issue over the phone or to waive the fee. This is the most rediculous thing I have ever heard (she just got back from MN by way of Chicago on AirTran two days ago without any hassles). Shame on AA for not disclosing these fees when we purchased the ticket...not all airlines charge extra for this...how the hell am I supposed to comparison shop if I am going to get gouged at the counter when it is too late to make alternative arrangements?? Does this seem like "bait and switch" to anyone else?? YOU SUCK AA!!! --Reading the other comments posted here has more than confirmed my feelings--
Posted by: John B. at 21:24 EST, August 07, 2006
It never fails to amaze me how parents complain endlessly about the unaccompanied minor fees. They are expecting us to take care of what is supposed to be the most important thing in their lives but then whine about paying a 60.00 fee. I regularly get stuck babysitting someone elses kids because their parents can not seem to make it to the gate on time to pick them up. Flying can be a scary experience for anyone let alone a child regardless of how often they fly. Making connections, misconnecting, or getting lost puts a great deal of stress on an adult let alone a minor. John B whines about the fee and it seems if the service were not mandatory he would be more then happy to subject his child to such stress and confusion all to save 60.00, I also bet that he would be the first person filing a lawsuit if something happened to his child. I hope he remembers for future reference that American Airlines is a business and as such they are attempting to make a profit. They do not have spare agents or flight attendents just hanging around to babysit all these minors that travel alone. By the way AirTran does charge an unaccompanied minor fee like all airlines. My guess would be that this cheapskate lucked out and got an agent who doesn't ask obvious questions. Unfortuntately a lot of obvious questions are also safety and security related.
Posted by: Jennifer at 2:48 EST, August 09, 2006
Jennifer in the above post is an AA Ho! She dosent babysit anyones kids except her puerto rican boyfriend's 20 kids and thats when shes off duty and her husband is out of town on business! I bet shes the broad at DFW who lost that unaccompanied black lady with althzeimers disease and got AA's dirty butt sued by Johnny Cochran!!!
Posted by: Jennifer works for sAAtan! at 3:52 EST, August 09, 2006
FYI
Since there is talk of Airtran in the above posts, let us remember that they are VALUJET , only with a new name after their merger. They dont charge a fee for unaccompanied minors , because they have short flights to the Everglades.
www.flight592.com
Posted by: Valujet SUCKS at 4:03 EST, August 09, 2006
FYI
Since there is talk of Airtran in the above posts, let us remember that they are VALUJET , only with a new name after their merger. They dont charge a fee for unaccompanied minors , because they have short flights to the Everglades.
www.flight592.com
Posted by: Valujet SUCKS at 4:04 EST, August 09, 2006
Wow, what a mature and articulate response from my namesake. I can only guess you must be a college graduate. I would never presume to understand someone elses job unless I had tried it myself. The job of an airport agent is a hard one. Especially when dealing with obnoxious passengers such as yourself who rather than forming intelligent arguments choose instead to make personal attacks.
The way you are treated by an agent is in direct proportion to how you approach the situation. If something is within our control and our error we will do what we can to fix it. This does not include mistakes on your part that you perceive to be our error including but not limited to arriving to the airport late, packing overweight/oversize bags, booking the wrong date, choosing to make that stop at Starbucks even though your flight is in final boarding, and showing up drunk. I have changed nonchangable tickets for passengers who accept responsibility for arriving too late for check in. The ones who come running up sweating and shaking like a heroin junkie and have the nerve to act surprised when I advise them they are too late, then follow up by yelling at me... well they can sit on stand by for days for all I care.
I travel more in a year than most people do in a lifetime and I am more then willing to admit there are rude agents and flight attendents out there. I have had a fair share of them myself. By and large though if you treat someone respect and courtesy you will get the same treatment in return. Do not scream at the agent because you do not like a policy or demand a supervisor. Remember they are trained and being paid to enforce the policy. If you do not like it write to corporate. If it does not get changed that means the policy is there for a reason and is not as stupid or useless as you might think.
Oh and a hint to all, quit with the "I am never flying /insert airline name here/ again". First of all if you are never flying us again why would we bother to try to make you happy now? Second there is someone at every other airline counter saying the exact same thing. Believe it or not our policies are all pretty similar. Yes every airline has their agents who are willing to give away the store so to speak or who do not know how to do their job. For the most part any airline ticket counter you stop at has a minimum check in time, baggage size and weight limitations, and no baggage service office will replace your bag because the wheel came off.
In response to the last post regarding AirTran/ValuJet. All airlines have their tragic moments. They can only function as well as their employees are trained and their equipment is kept up. Just remember the next time an agent doesn't ask you how old the child is you are checking in for flight to travel unaccompanied they may also not be asking the next person checking in why their bag smells like gasoline. Or if those oxygen tanks they are checking in for their scuba trip are empty.
And finally to my namesake if your response to this is just more irrelevant childish gibberish, please post again. You are only serving to prove my point.
Posted by: Jennifer at 16:09 EST, August 09, 2006
Typical gate agent response. Did you see her comment about Valujet? Geez, maybe if you werent supporting scabs and your own employees did maintenance instead of non English speaking Miami drug fiends who got fired by AA , youd be making more than 6 bucks an hour! Sad when a guy screws up at AA doing an engine change that kills many people in Chicago now is the President of a certain low cost carrier! The only thing that smells like gas is the service that you give. Service? Ha! Ive seen half the agents in MIA get rid of a paying passenger just so they can BS with some dirty Haitian thug mechanic and his entourage behind the ticket counter. This lady probably dosent ask questions because he boyfriend is transporting dope on her buddy pass! Typical Miami AA employee! No wonder you lost track of that lady. I bet Johnny Cochran had a field day with you. No wonder you took a 30 percent paycut! It was to pay Johnny!
Posted by: Childish Gibberish Rocks! at 12:35 EST, August 10, 2006
No doubt about it, after reading these comments it, American does have the bottom of the barrel service and employees. Did enjoy reading about the ex employee dropping off his old uniforms at the homeless shelter though. LOL!
American agents are rude, I will agree. I am platinum on most airlines and if you go to ORD, MIA, or DFW , chances are the agent is on the rag no matter how nice. I had one complain after I gave her a 10 dollar voucher to my restaurant. I took her name and sent a box of Tampax to AA's headquartes in Dallas with a specific note to Gerard A. that this agent needed the enclosed items. I own many nightclubs and restaurants and I do give UAL discounts to employees of United. I dropped the AA ones after my fiasco.
Posted by: joe at 14:24 EST, August 10, 2006
Simply stunning. Are you guys using some sort of translation tool? If so I hope it is free because the posts are barely legible. First of all, a clarification, I am not in nor from Miami. My grasp of the English language should have tipped you off to that one. American Airlines is a worldwide carrier, therefore they do not only employ people in DFW and MIA.
A second clarification, I do make more then $6.00 an hour. Quite a bit more actually but not nearly enough to deal with troglodytes like the above posters. Sending the CEO of a major corporation a box of Tampax to forward to a employee he had a problem with? I am fairly certain that commentary got the attention it deserved which was his secretary's "circular file". If it even made it that high.
As far as the agent's response to your $10.00 voucher, I can only imagine that speaks for the quality of your restaurant.
I am not going to respond to some of the more provincial comments, such as "dirty Haitian mechanic thugs".
My only thought is these posters are the equivalent of overweight old men who yell at athletes on TV. None have ever done any of our jobs or at least not well so their observations should be taken with a grain of salt.
Posted by: Jennifer at 16:45 EST, August 10, 2006
Jennifer and her drug loading fleet service boyfriend stole the golf clubs out of my bag , and it cost me 300 bucks to buy them back on Ebay! Dirty AA thief!
Posted by: Jennifer stole my glof clubs. at 4:48 EST, August 11, 2006
It never fails to amaze me how parents complain endlessly about the unaccompanied minor fees. They are expecting us to take care of what is supposed to be the most important thing in their lives but then whine about paying a 60.00 fee.
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Ohhh Please! you could have taken my "15" year old niece home and let your black neighbor screw her for all I care! I just wanted to get the psychotic nutcase back to her mother in XNA.
She is old enough that she's banging a 27 year old toothless dope head in Gentry so WHY do I have to pay you to babysit her? that's assinine and theft! thank God now she's 17 and I don't have to deal with her nor do you.
the babysitting age needs to be lowered to 10. after that the airlines can't STEAL extra money from me. Period! IF my kid gets out of control simply wallip the crap out oh him and make him mind. but my kid is good and I'm not a panzy divorced loser who can't solve his problems and runs to a Satan worshipping black robed thug called a JUDGE to resolve my maritual issues. (God is my judge)
The airlines will never lower the age because of all the money they make forcing sky whores and counter HELP (agents) to assist us paying folks.
rest assured Lucas flies with his parents. you could have lost my niece somewhere and no one would have cared!
Posted by: Daniel Schmirnoff at 11:00 EST, August 12, 2006
I want to commend AA Fleet Service CC Graham Clark for retrieving our items and helping us tape our lives back together. our bag was damaged at DFW and Mr. Clark alerted us to the situation and upon arrival in Cleveland we noticed we only lost a pen. Thank you for your excellent service Mr Clark! You should be promoted for your caring attitude.
Posted by: Michael Hollister at 11:09 EST, August 12, 2006
Making connections, misconnecting, or getting lost puts a great deal of stress on an adult let alone a minor.
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That's because your airline has UN-reliable equipment. My nieces flight was re-located as well. I hear this crap going on all the time when I'm in AA's terminal. seems like the? "On Time" machine is the taped together broke down machine that can't even leave the gate.
AA **USED** to be a reputable airline now they are a pathetic disgrace.
I think Fred Sanford is at the Helm running the airline.
Posted by: Jeff at 11:34 EST, August 12, 2006
If Graham helped you with your bag because he needed some money out of it. His crew hates him and he is a racist and hates white people. He is a back stabbing sob and If I were you I'd be checking to see if I still had my wallet!
Posted by: graham AA racist at 14:38 EST, August 12, 2006
Graham Clark? that black SOB goes to the Adventist church, has 2? daughters and tried to screw my neighbors wife! She used to work at Kroger and everytime I had to pick up some late night item he was always in there trying to pick up Marsha. (She's WHITE, blnd/Blu 5/5)
Typical false church image often projected by the US black men. their good church going people always looking to help a woman out (W,Y,B,A,O,M) it doesn't matter because there's one thing on their mind. SEX.....
Graham is a nasty PIG and the church should eject him!
Posted by: Steve Stricker at 16:51 EST, August 12, 2006
Graham is a typical lazy @ss. He hangs out upstairs while his crew does all the work downstairs loading flights. He goes up there to try to pick up women flying thru at the coffee house, mcdonalds, or wherever he sees them upstairs. He flirts with gate agents who are trying to work and cant stand his worthless hide. He goes upstairs and goofs off then portrays a caring image of an AA employee who is there to help so they will write in and give him a nice letter in his file, all the while the poor low seniority crew who has no choice but to bid with him gets stuck loading 767 containers full of heavy bage while he tries to screw around on his wife with white women. He even calls the tower on his crew to get more flights so he can screw around upstairs. If your wife is flying thru DFW you had best go with her and kick his sorry @ss when he tries to hit on her while your checking in. I wouldnt doubt he is using your missing nice pen to sign AA paperwork. He is one racist low life who is the reason AA is losing money. If there is a good person on his crew , rest assured he will work their tail off while he shields his lazy friends from work.
Posted by: Graham hates Crackers at 15:12 EST, August 13, 2006
All I can say is this forum has degenerated to a cesspool of irrelevant, incoherent, and inane ravings. It is safe to say to the lunatic fringe that gathers here that no one at American Airlines really cares if you ever fly us again. Far better that you are someone elses headache. To the actual adults who have had a real problem with American I suggest you write a letter or email consumer relations because I doubt anyone at HDQ in DFW pays attention to this nonsensical drivel. That said you can now carry on with your petty character assinations on people you do not know.
Posted by: Jennifer at 18:11 EST, August 13, 2006
Nice try in the above post Jennifer. American has NO customer service anymore after 9-11. I am a res agent and I like my job , but there is no way to complain to AA about bad service except thru generic email or to write, and good luck if they write you back. Once there was a time when AA cared about passengers and had a phone number where you could talk to a live person and get a complaint resolved. Now , it will sit in a pile of paper til kingdom come. I get 20% of my calls a day on how there is noone to talk to face to face or by telephone anymore. Pre 9-11 agents could waive rules and customer service was king, now, price is king and your getting greyhound service because of it. It makes me sad to see AA degenerate so. I know one agent who when off duty gives the secretary to the President out because she is tired of being yelled at for bad service. Our job is to sell tickets, not be a passenger punching bag.
Posted by: 20 yr res at 21:27 EST, August 13, 2006
I have traveled on AA twice a week for the past 4 years. I can say with absolute authority that they are criminally incompetent, self-absorbed thieves. They routinely cancel flights due to "weather" when other airlines continue to operate normally. When a cancellation of this nature strands a passenger waiting for a connecting flight, AA doesn't even provide them lodging -- or anything else. In fact, that passenger will not even have access to their own luggage if they checked it. AA cancels flights using the weather excuse so that they can pack more miserable customers on fewer airplanes. Their staff members are uniformly rude, arrogant, obnoxious, and often abusive. If I had any other viable choice from where I live, I would be flying some other airline. American Airlines management AND their asshole employees forgot who the customer is a long time ago.
Posted by: Real Business Traveler at 15:19 EST, August 15, 2006
Northworst just adds fire to fury.... don't fly these A#$Holes.....
*************************************************
Northwest Air Apologizes After Cost-Cutting Advice Irks Workers (Apology NOT accepted!)
Aug. 16 (Bloomberg) -- Northwest Airlines Corp. is apologizing to workers offended by company suggestions on how to save money, including buying jewelry at pawnshops, getting auto parts at junkyards and taking shorter showers.
The list, entitled ``101 Ways to Save Money,'' was part of a booklet for employees being laid off as bankrupt Northwest reorganizes
Posted by: lazy union guy at 13:07 EST, August 17, 2006
I'm on Food Stamps and selling nickel bags of marijuana now that AA has fired me.
Posted by: Jennifer at 22:48 EST, August 19, 2006
Can an employee please post Arpey's number at Centreport on here so we can call and complain??
Not that AA cares after they tried to sue one caller here recently for complaining.
Posted by: Pissed off passenger at 22:01 EST, August 23, 2006
For someone who travels as much as "The real business traveler" I am surprised at their ignorance as to how airlines operate. Most major airlines operate on a hub and spoke system. If American cancels a flight because they are having bad weather in DFW, obviously Delta is not going to cancel theirs because you would most likely be connecting through ATL or SLC. Other reasons for weather delays and cancellations are not necessarily where you are flying to but where the aircraft is flying from to turn that flight that has been cancelled. A weather delay has a ripple affect on flights sometimes for a couple days. To think that an airline would cancel a flight just to squeeze more people on to an airplane is illogical. Any type of delay or cancellation costs the airline money.
That said why don't you go ahead and fly another carrier so that way when they have to cancel their flight due to weather and you are helped by their criminally incompetent, self absorbed employees you can make a post on their /insert airline name here/ sucks webpage. They all have one as does almost any big name in any business you choose. Simply proving the point that wherever there is business there will always be unhappy customers.
Posted by: the real Jennifer at 19:26 EST, August 26, 2006
And Jennifer is still an AA ho! She probably is getting pawed by Graham right now while his wife is at work!
Posted by: jose at 15:41 EST, August 27, 2006
I am glad that as a Southwest passenger I have never encountered any "Jennifers" or "dope loading" ramp employees. AA is a bottom feeder carrier compared to SWA. Great fares and better service. Too bad they dont go international, but they do at the very least have English speaking employees unlike AA.
Posted by: Pam at 21:12 EST, August 28, 2006
Yesterday's ordeal flying with AA has convinced me to never fly with them again. I have never been more frustrated and angry. I still am. It wasn't so much the inconvenience of late flights and missing connecting flights and being forced to wait 12 hours without any explanation, but the absolute lack of concern and rude, indifferent employees.
Posted by: fred at 11:29 EST, August 29, 2006
Hey Fred in post above.....Thats because all the "bros" ahem african american employees called in sick to celebrate the hurricane Katrina anniversary with a 3 day party full of liqour, pot, and all the King cakes you can eat.( You see, at AA , a 3 day in a row sick call still counts as 1 occurence.)
While they were bitchin' about Bush, FEMA, and the G men blowing up levies (LOL!), your butt was stuck at the airport with all the rednecks who had to pick up the slack!
Posted by: Billy at 21:07 EST, August 29, 2006
I like AA, me and my family fly them many times. they also hire my wifes sister.
They are diverse and praise her Muslim culture.
Posted by: Mahammad Abuh at 0:10 EST, August 31, 2006
Your "Muslim Culture" brought down 2 AA planes on 9-11!! Praise it my @ss!!Most AAers hate your kind would like nothing more than to give you a swift kick in the butt when you face east! They hire your muslim family not because of "diversity" , but to get the feds off their case to meet their quotas! Theres a lot of big wig jews over at headquarters , and I really doubt they respect you or your family!
They should serve roast pig cooked hawaiian style on all AA jets so if muslim extremists ever try to bring down a jet , it will mean no virgins for them because they died with swine!
Posted by: lets roll! at 12:01 EST, August 31, 2006
Airline Travel in the United States
My wife and I recently returned from a week’s vacation in Tortola, British Virgin Islands. It could have been a perfect week in paradise had it not been for the shameful performance of American Airlines. As I recount the events of our trip home, I want to emphasize that none of the delays / mistakes had anything to do with Homeland Security or potential terrorist threats. It had everything to do with poor communication, lack of urgency, and reactive vs. proactive decision-making. If many people perceive that the airline industry doesn’t care, it is situations like this, that give merit to those perceptions.
Sunday, August 13th was a clear, hot, humid day in Tortola. My wife and I had flight reservations on American Eagle Flight AA5071; departure time 3:35 pm for San Juan, Puerto Rico. Unless Puerto Rico was home, you had a connecting flight out of San Juan to your final destination. In our case, we had the 5:53 American Flight AA0792 to Baltimore BWI. We felt comfortable that the 1 ½ hour lay-over in San Juan was sufficient to make our connecting flight.
We were aware that there was increased security at the airports following the August 10th arrest in England of terrorists plotting to bomb airplanes bound for the United States. With that in mind, we arrived at the Tortola Airport three hours before scheduled lift-off. We immediately saw that the airport was very busy. American Airlines had huge, long lines. We were not aware at the time, but they had cancelled their 1:00 flight, and two other flights were delayed (including ours.)
The line moved very slowly. There were only two employees working behind the counter and there was nothing in their actions or body language to indicate urgency. No quick movement; 3rd parties would come to the counter and the employees would have short conversations, smile and get back to their customers. It was easy for us to observe, we had three hours before our plane was scheduled to take-off. As we stood in line, we became aware that others were not as fortunate. It is troubling, the lack of empathy / sensitivity, the airlines show toward their customers. Regardless of the problem, “Get back in line, and we will deal with it when you get to the counter,” is the standard answer. Problem is, when you finally get to the counter, there is no willingness to deal with the problem.
After an hour and a half in line, we were able to check-in our luggage and get our boarding passes. As we were stepping away from the counter, my wife asked if the flight was on time and we were told that it was running 20 minutes late. The counter employee never thought it important to tell us that our flight was running late – knowing we had a connecting flight in San Juan! Still, that left a one-hour layover and we would probably be OK. Next, we moved to the security checkpoint and on to the waiting area for boarding. There, we found out that our flight had been delayed one hour. Time was now critical, most flights board approximately 30 minutes prior to take-off; our safety margin was gone. We also found out that we would have to collect our luggage and go through customs; then re-check our luggage with American prior to boarding the plane. Many of the passengers began cueing up at the check-in desk to get assurances that American was working on alternate plans, holding connecting flights, making arrangements to ensure passengers would not be stranded. The employee behind the counter was clearly overwhelmed. She announced the crowd in line that American Airlines was aware of the situation, and making adjustments for all connecting flights to ensure we would reach our final destinations. Some passengers wanted to believe that this was the case and sat down, others persisted to no avail.
American Flight AA5071 landed in Tortola at 4 pm and began boarding ten minutes later. Passengers hurried out to the plane in an attempt to speed the turn-around time; hoping to get the plane off the ground earlier rather than later. But it was not to be; we watched the baggage handler slowly load one bag at a time – walking back and forth to the baggage mover carrying one bag instead of two. We sat and watched, and when he was done, we sat and waited. We asked the stewards on-board what the hold-up was; explained the need to get to San Juan for our connecting flights. But Flight AA5071 was being held to see if there were any passengers to fill vacant seats. So we waited, and at 4:45 we began take-off for San Juan, Puerto Rico.
During the flight, many passengers tired to get updated information about connecting flights and gate number for flights, but the flight crew was unable to get any information. All passengers had to go through customs, pick up their luggage, take their luggage through customs, then recheck their luggage with their connecting flights before boarding. Given the time remaining, I would have to accomplish this in thirty minutes or less.
When the plane landed, we raced through the airport to customs, completed the necessary paperwork and moved through to baggage claim. My wife tried to leave the area to speak to an American Airlines representative; to see if flights were being held or alternative arrangements made. None of the passengers could do this until they had picked up all of their luggage; so again we waited on American Airlines. It was thirty minutes before the first bags showed on the revolving carousel. There was no-one from American Airlines in the area, passengers could only wait and hope that something was being done behind the scenes. After we got our bags, we were able to get through customs quickly to cue up in a line at the American Airlines service desk. It quickly became clear, that no advance preparation had been done. There were three employees working the desk, every passenger had to explain their circumstances before possible solutions could begin. In our case, the employee was happy to book us on a flight to BWI leaving Monday at noon – arriving approximately 4 p.m. at BWI. We explained that we had to get back Sunday night; both of us had to be at work Monday morning. No flights were available. We had to suggest checking flights to other airports with connecting flights to BWI – any method possible that would get us back to the area in time. We were willing to fly all night if there was a way to achieve this goal. Nothing was available. After repeated attempts to find combinations that would get us home – the employee offers that there is a flight leaving San Juan in 1 ½ hours for Miami that she could get us on. She cut us a ticket (no seat numbers), and we were on our way.
I would like to make a couple of observations at this point. Clearly, American Airlines was dealing with a difficult situation, but they did nothing to minimize the impact on their passengers. They had at least three hours to plan and react to everything that was happening. They had the ability to see how many passengers would be impacted by these delays. They could have looked for / booked connections where available to get passengers on their way. They could have had representatives in customs talking to passengers – letting some know that while they may be getting home later than planned – they would be getting home that night. They could have prioritized passengers; those that had a chance to move on could have been called aside and expedited on. A representative could have met with us and explained that there was no way to get us home tonight and explained what they were prepared to do and options available. Passengers may have been upset, but would have seen that they were trying to help. The employees behind the counters were not empowered; they had long-since run out of compassion. While I think the quality of their service personnel needs improving; I place the blame on the leadership at American Airlines.
The flight to Miami was uneventful. I had hoped that when we landed at 10:30 p.m. we would have a chance of booking a flight on to BWI. I wasn’t sure if American Airlines had checked other available airlines – and frankly, counter assistance at AA failed to convince us that they were trying everything possible. Upon landing, we were directed to a carousel for baggage claim. Sadly, as bad as things were, they were about to get worse. Miami has many luggage carousels but on August 13th, they chose to load 4 flights onto the same carousel. Assuming the average plane holds 50 passengers – you have 200 people trying to get luggage from one single carousel!
The American Airlines representative was overwhelmed. The luggage carousel was full of luggage that continued to go around and around; because passengers couldn’t get to their luggage, the carousel wasn’t emptying so no more luggage was being placed on the carousel. Wouldn’t it have made more sense to place one flights luggage on the carousel at a time; or better yet USE ALL OF THE CAROUSELS THAT WERE AVAILABLE!! The AA representative, unable to deal with the mess; simply walked away. In his absence, passengers moved into the roped off area attempting to find their bags. At one point, the desk phone rang and my wife answered. She told the caller that it was chaos and AA needed to get some people down here to organize and assist. The caller hung up. After 40 minutes the representative returned and announced that our flights luggage was being sent to another carousel. We were directed to the other side of the terminal. At first I was happy until I realized that the carousel we were directed to already had five flights queued up on it. More chaos. The American representatives, there were two, stood behind their podium and stared at their computer monitor – desperately trying to be invisible. They were no use to the passengers at all. The passengers however, began working together –pulling luggage off the carousel and passing it over the crowd to owner. As the belt emptied, I had to go to the two representatives and ask them to call someone and let them know to put something on the carousel. Over the course of 15 minutes, the carousel jammed and stopped five times – the representatives never looked up / never reacted. Useless. It took us 1 ½ hours to claim our luggage and there was a lot of people there when we left. It was well after mid-night; we were exhausted. We never checked on other flights, we got AA to give us complementary hotel reservations and called it a day. At 1 a.m. we were calling business associates to make alternative arrangements for work on Monday.
Our flight on Monday had some minor irritations – more indications of an Airline industry with unprofessional, poorly trained personnel. By 2 p.m. we were on the ground at BWI heading for our car. The nightmare was finally over
I’m not writing this seeking an apology from American Airlines. I will tell you that I will never fly American Airlines again. If they are the only airlines servicing my destination, I will either drive, boat, walk or swim before considering American Airlines. There is a huge disconnect between the company perception / advertising and the real-world experience that passengers endure every day. Mine was not an isolated occurrence; in the weeks since my flight I have heard numerous stories of shameful service by the airlines – many involving American. If a restaurant, retailer, business or politician performed as poorly – they would be out of business inside of a year. Airlines are convenient, a necessary evil, to get from point A to point B in a short amount of time. I’ve lost all sympathy for American Airlines and the airline industry in general. They buy, pay for, slick commercials promising service, timeliness and safety – they should invest that money in their people. Teach, train, empower, lead and innovate – let their passengers be their advertisement. Until then, they should be honest. They should tell you that if you expect anything more than arriving alive then you’re setting the bar too high.
Wayne Fish
August 2006
Posted by: R. Wayne Fish at 22:49 EST, September 05, 2006
WELCOME TO AMERICAN AIRLINES IN MIAMI....WE DONT SPEAK ENGLISH, ARE ON COKE 24/7, AND JUST PLAIN DONT GIVE A SHIT! OUR EMPLOYEES HERE ARE ALL FROM SAN JUAN OR SOME OTHER SHITHOLE LIKE THE DOMINICAN REPUBLIC AND ARE ONLY HERE TO GET LAID, MOVE DOPE, AND COLLECT A PAYCHECK WHILE OCCASIONALLY GOING OUT ON INJURY LEAVE. NO, WE DONT GIVE A f*^%!!!!!
THE EX DALLAS COWBOYS GUY DOES SECURITY HERE FOR AA...THAT SHOULD TELL YOU SOMETHING!
THIS PLACE IS LATINO HELL AND EVEN THE RADICAL MUSLIMS COULDNT TAKE OVER THIS CHAOS!
Posted by: DRUG THUG at 7:34 EST, September 06, 2006
I would just like to say that "American Airlines" are the worst company to fly with. I was in El Salvador goin back to Canada, VIA Miami, San Francisco and then home. We had been delayed in El Salvador for 6 hours because of too much booked passengers ( I guess?) and since we had to wait so long, one of the agents said "Don't worry, you will get a free hotel room for your inconvenience", and free food tickets?, anways...this was told to only the ppl that were not only goin to Miami but travelling further. We said....ok cool! We got to Miami at 12 am and we should have been there at 7pm but, cause of the delay....we were late....everyone started to go to the ticket counter for customer service and to our surprise....We don't get a hotel room!!!! It was a lie of course! The woman at the desk said,"We only do what we are told!" and I said " Well then your company must tell you to lie and wash ur hands of any one's problems huh?" she didnt know what to say...there were many angry ppl there and she said...."Sorry, I know how you all must feel but, due to weather problems with ur flight we cannot give you a room...if it was our fault for the flight you could have gotten a room and since it was not....we cannot compensate for that!" Bye now and have a good night....she fucked off then......Oh was i mad...because i have 4 kids and nowhere for us to wait 16 hours for the next flight....Why? Because there were no hotels around for us to even get a room at!!!! after that we went to San Francisco and we missed our flight because our plane was late and we had to go through security and so much other bullshit! American Airlines fucks many people around and they don't give a shit! there has to be something done about that...because they are gettin away with so much and it costs ppl money....costing us big money to be fucked around......still they know you're delayed and yet they dont go ahead and try to book you so its convenient for you......I mean they are literally stealin business....not buyin it!!!! This is my first experience with that "airline" and last!!! I should have used Taca or United...at least they stick with their Intinerary...... It's outta me...I bitched, I complained....but now what? BYE! AA sucks...**
Posted by: Renee at 14:22 EST, September 07, 2006
www.pupoff.com
FIND OUT WHAT EMPLOYEES THINK ABOUT AA!!
WWW.PUPOFF.COM
Posted by: SCREW YOU AA! at 12:23 EST, September 10, 2006
WWW.PUPOFF.COM
The REAL UN american airlines as told by employees!
Posted by: boycott aa at 12:29 EST, September 10, 2006
Dear Passengers,
Quit whining all the time.
As a 20 year veteran airport customer service representative I am very tired of hearing whining and complaining passengers all day long.
If I went to your jobs and acted like many of you do at the ticket counters, in the gate areas and on the airplanes I would probably be arrested.
First of all, read signs and quit expecting us to treat you like little kids. You can't find your way to a bathroom? Can't read a boarding pass? Act like you are "entitled" to a certain seat on the plane. You don't own the plane, you just rent A seat for the duration of the flight; remember that!( You buy a space, not a specific SEAT) You wanted cheaper fares? Well, join the
other former Greyhound patrons who are now flying. You wonder why that 300 lb woman/man with a handful of teeth and body odor using multiple seatbelt extensions is sitting next to you? She can now afford it is just like you and thanks to you. Let's NOT forget you already ran Trailways out of business and we won't allow you to do the same to the rest of us!
You complained when food was served and now you complain that it is not served. Can't figure out how to go through security checkpoints?
Do you want me to "Map Quest" it for you? Never read any sign anywhere in the airport and then say "nobody told you where to go?" I'll
tell you where to go. You come with a bad attitude when everything is on time and you're late. What did you want? Us to hold the plane for
you? You'd be the first one to complain if the flight was held for someone else and is late. You get mad when the flights are full and
then when the flights are half full. You want us to complimentary place you in first class out of the kindness of our hearts. So I guess I can go to the supermarket and fill up a cart and then ask for a "complimentary grocery shopping" This is a BUSINESS! So there are people PAYING in first class for that seat, but OK! I'll gie it 2 u for free! The object is to make MONEY!
Last time I checked this is an airline. If you want to move call Van Lines. They are the ones with the trailers.
Besides you don't need to bring everything you own for the weekend.
Yes, sometimes we do have some attitude. It's probably due to dealing with some of you idiots who fly today. We are NOT babysitters
or Psychiatrists. We did not have an "attitude" when we started in this business so I wonder where it came from? Use some common sense
and quit acting stupid. Bring your BRAIN to the airport. You seem to want to bring everything else. Our pay is downsized and our staff is
downsized so guess what, we are not happy campers on the other side of that counter. Remember that when you ask for the fifth time in five minutes
when are you going to board the flight . . it's still half an hour before
departure as it's ALWAYS has been.
Oh yeah, contrary to what you might think . .WE DO NOT CONTROL THE WEATHER But here is a number that does...1-800-MOM- Nature she might just answer!
Respectfully:
Your Airline Agent....
Posted by: AA Employee at 2:24 EST, September 18, 2006
Airline gate agents like the one above are usually skanky, nasty, and doing 2 or 3 of the puerto ricans on the ramp!
Posted by: gate agents give me GAS! at 23:38 EST, September 19, 2006
I worked as a flight attendant for a major US legacy carrier in the early 90s for 3 years. I then worked for AA as a flight attendant 6 years ago, and was shocked by the difference in corporate culture and safety procedures.
I didn't feel safe on AA aircraft and was very surprised by some of their evacuation procedures. At AA I never had mechanical delays on the ground like at my other carrier. However in less than one year, I had 2 emergency landings and 5 aborted landings at low altitude (one due to wake turbulence inches from the ground that put the plane into a partial spin, and we had to struggle to take off again; the captain came out of the cockpit later as white as a ghost). I called the employee assistance program...told them about the incident, and that I needed a little time away from that aircraft type (Fokker 100..with no exit in the rear...a "feature" that the NTSB deemed unsafe in memos years before; thankfully AA no longer flies this), He said to me "you're very junior..when you come back the company will try to get rid of you." I told him I had a lot of experience flying but had a post-traumatic reaction to that landing and wasn't sure what to do about it. He said "i have a flight attendant who doesn't want to fly because her cat died..what do you expect me to do?" Turns out the company harassing me turned out to be far worse than anything that happened on the aircraft! They are all talk about how the care about the employee and if you ever have an incident you should be honest and take a little time off. Instead, I was harassed and blamed for this. I hope they have changed the way they handle incidents like this since 9/11. Anyway, needless to say, I still love to fly as a passenger but never give AA my money.
Posted by: SFP at 18:06 EST, September 24, 2006
The flight attendant in the post above should sue AA. I recently flew and had crap service, so I returned the favor by crapping all over the toilet at 30,000 feet and then threw the toilet paper in the trash! Needless to say it was INOP for the rest of the flight!
Posted by: nasty dump guy at 23:27 EST, September 27, 2006
If you think American Airlines is bad, try flying ANY other airline.
Granted, they dont' treat you as nicely if you don't have status, but all these things you are complaining about happen on EVERY other airline.
People expect to be carried around in a rickshaw and treated like Henry VIII while acting like Bobby Brown. Suck it up chumps. It could have been worse. You could have flown United.
Posted by: wAAnderlust at 19:26 EST, October 13, 2006
Uhhhhhh to be honest most of the people working at AA are Bobby Brown gangsta wannabees.
They sell drugs and steal luggage thanks to the TWU 2003 paycuts!
Posted by: bob at 3:40 EST, October 15, 2006
AA sucks period. I will never fly them again. The flight attendants were outright rude and did not seem to give a damn about anyone but themselves. One in particular acted like she was Ms. America, her name is Julie, she was prissy and acted like we should be serving her! Some of their pilots have frat boy mentality and really need to get over themselves. I agree that a lot of their employees are "gangsta wannabees". The crews between ORD and DFW were complete trash and extremely inefficient! Never again.
Posted by: JIM at 14:35 EST, October 18, 2006
AA is the official airline of NiggAAs!
Posted by: brownskindude at 2:22 EST, October 24, 2006
PASSENGERS.. GET YOUR HEAD OUT OF YOUR ASS!
WWW.PUPOFF.COM
READ THIS SITE!
WRITTEN BY AA EMPLOYEES.
NOW CALL 1-800-I-FLY-SWA TO BOOK WITH SOUTHWEST!
Posted by: SWA KICKS AA ASS at 12:29 EST, October 24, 2006
PASSENGERS.. GET YOUR HEAD OUT OF YOUR ASS!
WWW.PUPOFF.COM
READ THIS SITE!
WRITTEN BY AA EMPLOYEES.
NOW CALL 1-800-I-FLY-SWA TO BOOK WITH SOUTHWEST!
Posted by: SWA KICKS AA ASS at 12:30 EST, October 24, 2006
A week in the life of AA............
What a farse! they covered up the truth so bad it's un-real! AA has had a total of 12 employee suicides this year, 6 being DFW AMT's.
Moral is in the toilet with the acquisition of all the TWA managers. they don't spend money on parts nor equipment. we cannabilize airplanes and defer the hell out of everything because we don't have parts. They run AA like it's a bankrupt TWA. our airplanes are covered in skydrol from leaks it's a SAD state of affairs! ALL in the name of Corporate greed.
where's all the money? It's in the thieves poockets over at Centerport. remember the next time you see tape all over your interior that it looks just as bad below.
they used to tell us to make sure the stripe and "One World" sticker look nice and fresh where the jetbridge mates up to the fuselage.
Why? so you don't realize what kind of leaky taped together POS your getting on.
I don't think that TWA Flt800 was shot out of the sky, all the tape and lack of fastners holding it together probably caused it to fall out of the sky. I see how they pushed the TWA JUNK down the road everyday. it's SCARY and Un-Safe.
Posted by: LazyUnion Guy at 6:26 EST, October 29, 2006
I HOPE AMERICAN AIRLINES BURNS IN HELL. THEY ARE SINGLE HANDEDLY RESPONSIBLE FOR THE RASH OF SUICIDES AFTER THE CONCESSIONS ALONG WITH A SELL OUT UNION CALLED THE T W U .
12 SUICIDES BECAUSE PEOPEL CANNOT PAY THEIR BILLS WHILE AA'S PRESIDENT GOT A 23% RAISE....SAD.
Posted by: AA KILLS at 12:41 EST, October 31, 2006
I've flown American at least 4x/year for the last 10 years and can honestly say that, to me, they have been fine overall. I've had a few 'mechanical problems' over the years, 1 missed flight and USUALLY the people helping were at least pleasant.
AA for me is basically an efficient, on-time, no frills carrier and for me usually cheaper than anyone else. I can see how some people get charmed by the 'smiling' faces at a SouthWest or JetBlue, but I've had worse luck on those airline the few times I've flown them being on-time.
Now that AA is making money again, HOPEFULLY they can notch-up morale, the overall quality of their planes and begin to offer SOME of the niceties of other arilines.
Posted by: Marc at 19:43 EST, November 02, 2006
Marc in the above post....you SUCK!
The reason AA makes money is because they stole it from their employees, then management gave themselves a raise.
The President got a 23 % raise.....I got screwed out of 17.5 % 1 week VC, 1 week Sick time, and moving expenses (25 grand) laid off twice, and lost a 600 dollar relocation fee.
Hell yes you are getting shit service....just call me DILLIGAF \ do I look like I give a ___?
screw you marc! I hope you fly SWA or jetscrew.
My coworkers might steal your socks to keep warm this winter now that a few have been evicted after the paycuts!
Posted by: hey marc at 4:37 EST, November 03, 2006
AA is one of best US best airlines.
I read some posts from 2003 predictions were that AA will go bankrupt at the very least, out of business at worst. well, surprise, surprise.....
Let's see:
1.UA - bankrupcy, screwing their employees out of retirement, etc...
2.DL - bankrupcy, screwing their employees out of retirement, etc...
3.NW - bankrupcy, screwing their employees out of retirement, etc...
4.US - bankrupcy, screwing their employees out of retirement, etc...
AA - no bankrupcy, still contributing to the retirement fund, actually making a profit, etc...
but you idiots go on and bash a corp that actually tried and keeps on trying to satisfy both, the passengers and their employees during tough times.
btw, AA has never outsourced their res centers to India, Poland or whatever. One can talk to a res agent that actually speaks English and knows something about the intricacies of US domestic travel, unlike UA's India based agents that could only read what's in their company provided CS books and won't bend....
Enjoy the shitty service with UA, DL, NW...
Me personally? Love AA and will fly 125K miles with the airline this year and over 100K miles per for the next few years...
Posted by: Andy at 13:12 EST, November 06, 2006
AA - SCREWED ITS EMPLOYEES ON 1/2 DAY SICK PAY.
LOSS OF 1 WEEK VACATION - SCREWING ME OUT OF TIME W/ MY CHILDREN.
LOSS OF 600 DOLLAR RELOCATION FEE
LOSS OF $12,500 RELOCATION EXPENSE FOR LAYOFF/ TRANSFER TO OTHER CITY
17. 5 PERCENT PAYCUT
INCREASED HELATH CARE
NOW I JUST DONT CARE THANKS TO PASSENGERS IN THE ABOVE POST AND THEIR JACKASS DEMAND FOR 99 DOLLAR FARE COAST TO COAST. THESE PEOPLE COMPLAIN ABOUR A FARE OVER 100 DOLLARS , SUBSIDIZE OVERSEAS SCAB LABOR THAT IS QUESTIONABLE , YET PAY 4 BUCKS FOR A CANDY BAR IN THE AIRPORT THAT IS WORTH 99 CENTS, AND PAY 50 BUCKS FOR AN OIL CHANGE ON THEIR SUV.
JUST REMEMBER....FLY CHEAP...DIE CHEAP...LOOK WHAT THAT DID FOR VALUJET.
WWW.PUPOFF.COM
THE PRESEDIENT GOT A 23 PERCENT RAISE AFTER SCREWING MY FAMILY OVER AND DAMN NEAR PUT THEM ON THE STREET!
NO WONDER EMPLOYEES STEAL, DO HALF ASS WORK , AND CALL IN SICK TO MOW GRASS FOR CASH MONEY!
ANY COMPANY CAN MAKE A PROFIT WHEN THEY STEAL FROM EMPLOYEES JERK OFF!
WWW.PUPOFF.COM
Posted by: PUPOFF.COM at 10:53 EST, November 07, 2006
AA wanted to dump their pension, but after anally raping their employees, they could not justify it like NW, DL, and UAL could. They underfund them instead, hold a big press release with the sincerity of a L.A. Gang member syaing " I didnt mean to shoot that innocent 4 year old in my last drive by." and brag about how they helped pass rension reform blah blah blah. Sounds like J. R. Ewing is running this show. They couldnt justify stealing any more, so they bad mouth the other carriers and talk shit about them , saying look at us, we didnt steal pensions, no , they didnt , they just underfund them put angel wings and a halo on a J. R. Ewing / Ken Lay type spokesman and spin the details. sAAtan runs american airlines.
Posted by: AA Pension www.pupoff.com at 11:02 EST, November 07, 2006
1- 800 - i- fly- swa
screw aa
theyre employees dont put cocaine on planes and steal luggage!
Posted by: fly swa at 11:05 EST, November 07, 2006
WWW.PUPOFF.COM
AMERICAN AIRLINES SINGLE HANDEDLY IS RESPONSIBLE FOR THE RASH OF SUICIDES AFTER THE PAYCUTS.
DONT FLY AN AIRLINE WHERE PEOPLE CANT PAY THEIR BILLS BECAUSE THEIR EMPLOYER SHAFTED THEM.
Posted by: 12 suicides at 11:10 EST, November 07, 2006
What a whiner. Havn't you ever heard "Time to spare, go by air"
Posted by: Mac Smith at 14:59 EST, November 15, 2006
What a whiner. Havn't you ever heard "Time to spare, go by air"
Posted by: Mac Smith at 15:00 EST, November 15, 2006
American Airlines has the higher porcentage in delay flight, and actually if you have miles in the AAdvntage frequent flyer is possible with any excuses American Airlines try to suspende yur account.
Try to change the airline to fly to get better servics
Mike
Posted by: Mike at 17:25 EST, November 27, 2006
Billy Sanez of AA is rumored to monitor sites like this. He is A-Hole Airlines' super snoop on finding anti-AA crap on the net according to a Major Newspaper. I wonder what he thinks about the pupoff.com website. People like him need to work the ramp in Miami and see the REAL bullshit that goes on at AA get out of their cubicle at Headquarters.
Posted by: I wonder what AA spokesman Billy Sanez thinks about the WWW.PUPOFF.COM website. at 4:54 EST, November 28, 2006
I wonder why AA 's spokespeople dont address the issue of their employees committing suicide at an alarming rate since the FORCED paycuts.
AA is an evil company. They are pro muslim so that should tell you something!
Posted by: american airlines suicides at 16:57 EST, November 28, 2006
Give me a break people, this guy wasn't complaining about weather related issues, he was complaining about the complete and utter lack of customer service skills displayed by AA employees. I'm AA platinum, and I encounter awful, and I mean awful, customer service issues on a weekly basis, even when the weather and travel conditions are perfect (great weather, empty plane, etc).
And I am SICK and TIRED of the "upper management" excuse. Whatever. Everyone from the CEO on down gets the blame. My curse is living in Dallas. I am, therefore, forced to fly this crappy airline.
And does that Billy Sanez guy really speak five languages? I VERY much doubt it.
Posted by: Tired of AA at 10:24 EST, December 05, 2006
Give me a break people, this guy wasn't complaining about weather related issues, he was complaining about the complete and utter lack of customer service skills displayed by AA employees. I'm AA platinum, and I encounter awful, and I mean awful, customer service issues on a weekly basis, even when the weather and travel conditions are perfect (great weather, empty plane, etc).
And I am SICK and TIRED of the "upper management" excuse. Whatever. Everyone from the CEO on down gets the blame. My curse is living in Dallas. I am, therefore, forced to fly this crappy airline.
And does that Billy Sanez guy really speak five languages? I VERY much doubt it.
Posted by: Tired of AA at 10:26 EST, December 05, 2006
Well, if you took a 30 grand paycut , your customer service skills would slip also!
Posted by: aa sucks at 14:09 EST, December 05, 2006
Take your platinum arse elsewhere Mr. "I wipe my butt with golden toilet tissue" flyer! I hope we lose your bag, steal your IZOD sweater, and spill hot coffee in your lap!
WWW.PUPOFF.COM
AA Union people did NOT buy a bankrupt airline called TWA....
Posted by: American Airlines destroys families at 14:18 EST, December 05, 2006
Take your platinum arse elsewhere Mr. "I wipe my butt with golden toilet tissue" flyer! I hope we lose your bag, steal your IZOD sweater, and spill hot coffee in your lap!
WWW.PUPOFF.COM
AA Union people did NOT buy a bankrupt airline called TWA....
Posted by: American Airlines destroys families at 14:20 EST, December 05, 2006
AA - no bankrupcy, still contributing to the retirement fund, actually making a profit, etc...
*************************************************
Well NOW that DL officially cut the cord on their pension watch and see how quick Arse Hole Airways does the same. it seems like upper management is waiting for another Chicago or Airbus New York incident to launch another attack on their employee's. I can't believe the way this company puts SCARY death traps into the air and awaits something catasrophic to happen all in the name of a NEXT attempt to badger their employee's pay and mental welfare.
AA is SATAN in the finest form of Human Greed.
Their upper management will stop at NOTHING to fatten their pockets and that means human lives IF that's what it costs in the long run.
It's a bitter disgrace that Ourpay is a pilot and see's how these things are maintained. I'd like to know IF he maintained his machine like they maintain THEIRS would he put his family on it? Without LIFE INSURANCE? I think their is a reason WHY he flies his own plane to alot of the places he goes. it's called. "He Knows and that's WHY he doesn't FLY Arsehole Airways".
Posted by: Lazy Union Guy.... at 6:36 EST, December 06, 2006
I WORKD FOR AA AND IT'S THE BEST MANAGED AIRLINE OUT THERE...NO AIRLINE IS PERFECT,,,NO BUSINESS IS PERFECT!!!! THERE ARE PLENTY OF CARING AND HARD WORKING PEOPLE AT AA AND I AM ONE OF THEM..
Posted by: greg at 22:40 EST, December 07, 2006
GREG IS ON DOPE!
They FIRED the good people after 9-11. The ones that cared found other jobs after paycuts.
THE ON-TIME MACHINE IS DEAD!!!!
SUICIDES are rampant at AA thanks to the paycuts.
Posted by: greg sux at 6:07 EST, December 08, 2006
I have flown over 60k miles this year and have done so on American Airlines, Southwest, Continental and America West. I have dealt with rude employees, delays, cancellations, and good employees on all. I think people who assign bad status to any given airline simply do not travel enough to have an educated opinion. I would dare say that most of the people who post on here do not seem to have an education period. I have read quit a few posts on here and had to quit when I began to grow bored with the rampant racism, name calling, and outright fabrications. The simple truth is most airlines run in a similar fashion and if you don't like it take an alternate form of transportation. To the employees who are disgruntled, find another job.
Posted by: Freq Flyer at 19:24 EST, December 12, 2006
I have flown over 60k miles this year and have done so on American Airlines, Southwest, Continental and America West. I have dealt with rude employees, delays, cancellations, and good employees on all. I think people who assign bad status to any given airline simply do not travel enough to have an educated opinion. I would dare say that most of the people who post on here do not seem to have an education period. I have read quit a few posts on here and had to quit when I began to grow bored with the rampant racism, name calling, and outright fabrications. The simple truth is most airlines run in a similar fashion and if you don't like it take an alternate form of transportation. To the employees who are disgruntled, find another job.
Posted by: Freq Flyer at 19:25 EST, December 12, 2006
The low seniority guy on gate 21 used your lost cell phone to call a bunch of porno hotlines!!!
Posted by: F.U, freq flyer from AA at 20:15 EST, December 19, 2006
WWW.PUPOFF.COM
Written by AAers for AAers and the people who fly them.
For a good airline call 1-800-I-FLY-SWA
Posted by: www.pupoff.com at 20:19 EST, December 19, 2006
The guy who calls himself "frequent flyer" in one of the posts above is one ignorant goof. I bet he would be singing a different tune if the employee committing suicide after the 9-11 paycuts and layoffs was his son or daughter.
Posted by: aa kills and dosent care at 4:13 EST, December 23, 2006
DON'T FLY AMERICAN AIRLINES! What an unpleasant bunch of Nazis run American Airlines. They made a clerical error on my name (didn't match my ID) when they changed flights, and then had an all-too-facile answer -$100 please- to change their mistake. The agents kept squinting and talking about my "economy" fare. Robbers. Low class oil patch no-good pissant thieves. They frisked me, and then when I called corporate to try to get my name corrected, oh no... and they started escalating and threatening me that my "file" was getting larger. Would they help me, nope. The very nice customer relations lady finally told me to let it go if I knew what was good for me. That in the present fascist climate they can do anything they want. And they do. i SUGGEST JET BLUE or even CONTINENTAL. Anybody but American Airlines. They should have to change their name. They are an anti-American bunch of sociopaths.
Posted by: ALL COPAESTHETIC at 15:31 EST, December 24, 2006
I can give you an even worse tale of AA incompetence. 10 days and still trying to get my baggage from them. I have done everything they asked -taxi to the airport every day of my vacation, hours on hold every day of my vacation, and still no one can help me get my luggage. My 5-year-old did not want to leave home for Christmas because he was afraid Santa would not find him. I assured him that Santa knows where he is and everything would be fine. The presents are still in the baggage room at the airport and my little boy just can't understand what he did that was so bad that Santa did not bring him anything. "Santa" left him a note and some hand drawn pictures with an explanation that the presents are waiting under his tree at home so they would not get damaged by the airline on our trip home, but somehow that does not seem to help.
Posted by: chris s at 7:04 EST, December 25, 2006
Sorry to hear that Chris. Check out the url -- http://www.usatoday.com/travel/flights/today/2005-11-23-sky-archivenov22_x.htm
someone lost the wrong person's luggage- an aviation lawyer! They suggest tallying up your losses and filing in small claims court. Can't think of a more deserving company than AA. They are hiding behind security scares to excuse unfair lousy service.
Posted by: All Copaesthetic at 18:08 EST, December 25, 2006
One more thing: http://airconsumer.ost.dot.gov/
Check out complaints for October 2006. The winner of the number of customer complaints and lost baggage is ... tada... you guessed right... American Airlines.
Please feel free to write the Department of Transportation with a formal complaint.
Posted by: all copasesthetic at 18:28 EST, December 25, 2006
Yep I feel your pain. I just had a miserable experience as well!
I made a formal DOT complaint and I think you should as well!
http://como.typepad.com/community_mobilization/2006/12/american_airlin.html
Posted by: Randy at 11:25 EST, December 27, 2006
Time for that union vote agents! CWA Stands ready to clean up the mess!
Posted by: Randy at 7:20 EST, December 28, 2006
CHRISTAINS SHOULD NOT FLY AMERICAN AIRLINES!
Posted by: AAisUNSAFE at 16:11 EST, December 29, 2006
I could not agree more with the poster talking about the benefits of the CWA. Unions are just what every airline needs. Just look at what a good job the International Association of Machinists (IAM) union did at Eastern Airlines. They were joined by the Air Line Pilots Association (ALPA) and Local 553 of the Transport Workers Union (TWU). You don't remember Eastern Airlines, they ceased operations 18 January 1991. Great union benefits.
Posted by: Geoff at 22:37 EST, January 11, 2007
Geoff, if it werent for the Eastern strikers, Lorenzo would have got his way and brought wages down across the USA. He failed because brave strikers chose to shut them down and not work for illegal alien wages. AA hired most of them and payed them a decent wage until after 9-11.
Better get your whip and have your slaves go back to pickin' cotton on your plantation you slave driver!
Posted by: Geoff is a JACKOFF at 2:07 EST, January 14, 2007
CHECK OUT WHAT AN AMERICAN AIRLINES MANAGER HAD TO SAY ABOUT IT'S MECHANICS.
WWW.PUPOFF.COM
IS AA UNSAFE???????????????????????????????????
Posted by: Duct Taped AA planes? at 17:23 EST, January 17, 2007
after my trip to st. maarten this summer, itll be a cold day in july before i ever get on a AA plane. ill pay double and go delta non stop from atl. we left atl late. got to miami , left there 3 hours late. finally got there. So i figured that maybe the trip home 7 days later would be a little better. NOPE , 5 hour delay in smx, naturally we missed connecting flight in miami, and of course there were no more flights going to atl until the next morning. i understand that there are situations that arise, but my father in law travels all the time on AA every time he does so , there is an issue with the flight , EVERY TIME. GEESH FOLKS CAN YAWLL JUST GET IT RIGHT ONCE , JUST ONCE FOR EVERYBODY PLEASE. they lost my business for good.
Posted by: steve at 22:34 EST, January 20, 2007
Haha, funny to see a million negative comments here.. Had the very same experiences on several AA flights. And my favorite part: The defensive position of the AA staff. How dare I complain about several hours of wait! AA suuuucks! Never, ever will I fly AA again!
Posted by: Oliver at 21:20 EST, January 28, 2007
THEY JUST HAD A PLANE IN TEXAS WITH PISS AND HUMAN SHIT OVERFLOWING THE TOILET AND THE PASENGER WERE LOCKED IN FOR HOUR IN THIS STENCH!
AA HAS SHIT SERVICE...LITERALLY
Posted by: POOP at 17:37 EST, February 08, 2007
The eomployees either do not care about their customers or service. I flew back on a flight from Miami, FL to JFK, NY at 8:00AM on a scheduled flight from 7:05AM. I was waiting to board from 620AM at the gate and we were not allowed to board until 7AM. All of the awaiting passengers at the gate for the fligth asked the ground gate crews: what heppened? why are we delayed? The crewman initially refused to find out why and just insist:" I don't know". Even, afterr 20 passenger asked her consecutively within a 5 minute, she still wouldn't budge. Until a group of another 25 passengers forcefully ask her to call and find out, then she picked up the phone and called. All she found out after the call is: "I don't know."
When we got to NY, we and other passengers waited 1 hour at the luggage belt for our suitcases. After the belt suddenly stopped about 80 of us remaining went to the Luggage desk for AA to find out why it stopped. One of the two girls working at the desk gave us a typicfal response the they are probably reloading the conveyer belt with luggages from the plane. After another half hour the belt still didnt move. We then asked again, the same girl asked her supervisor to call and find out. After the call he told us they don't know what happened. That he doesn't know what happened. After the 80 of ust became agitated then he called to find out. He told us that the luggages probably were left at Miami Int'l Airport and didnt board the plane with us.
We were told to file a Delayed Luggages report and that the luggages would be on the next plane in from Miami, FL. However, their policy states that it isn't guaranteed and could take 5 days. If 5 dyas passed well have to file a Intensified Search Report.
I remembered after we checked in, inttead of our luggages being put onto the conveyor belt behind the counter, we were asked to tke it to 3 counters down with a group of other luggage awaiting boarding. I beleive the luggages were left there in the Departure Counter area and the plane left without 80 of its oassengers' cargo.
This is extreme negligence of AA. This is one of the many reasons why the United States Transportation Inductry is floundering. I've travelled with 15 airlines since I was 6 months old raking up a total approx. of 2 million miles and I'm only in my twenties. I've never lost any luggages with any other airlines in my life, let alone being mistreated this badly. This was my second time travelling with AA. Once was for international and this time. Both times I had horrible services and were quite similar, This is the worst case of ignorance and negligent treatment of its customers. I planned using AA for most travels as much as possible in the future because of its larger seats. But these two experience is deterring me from going this option. AA and most large Airlines must inprove its QoS, interior cabin and food/amenities and try to learn from Singapore Airlines, Qantas or Lufthansa. Cathay Pacific is also a great optoin except for its small seats and leg room. I 15+ international flights a lot. AA's seats were luring me over. Now I'll have to stay with Cathay until I find another Airline with large seats and great service.
Posted by: KY at 14:51 EST, February 11, 2007
I am a platinum exec on AA, I hate this airline. I have to learn that they are very good at 1). putting you on hold when you are roaming in a forgien country costing lots of cell phone $$$$ and 2). passing the buck "Oh, I wasn't on that conversation so I don't know why you were told that".
How can they send luggage somewhere, when you have cancelled that part of a trip becuase of delays, and they send the bags there anyway without you on the plane. talk about an opportunity for a bad guy! Let me see, I will pack some "bags", cancel part of the trip, I know the bags will be in the belly of the plane and continue to the desitination I canceled, I will not be on the plane but the bags will be - unbelieveable. How is the FAA condoling this????
I love it when people that do not travel much blog like they travel 125K miles + per year - like they have even the slighest notion/clue of what can, and often does, go bad.Over and over again.
I want to know how many flights AA cancels because the flight is not full, makes it passangers wait for the next flight, and have the balls (opps, that implies they have some to begin with) to blame it on - let's see, excuse #1 - weather, #2 - mechanical, #3 can't find a flight crew or some other bulls__t reason. Why doesn' the FAA monitor that little secret??
I have learned in the past 24 hours how bad this arilines can be.
While waiting at O'Hare in the baggage service counter in line near Claim area #5, the black (nothing intended here, it is what it is) young lady takes 25 minutes to help one passanger while a line of 15+ people grow, I am next, and she announces promptly at 9:00PM, "I am going home, goodbye". And leaves. How bad is that!!
I am sick of AA not helping, lack of any kind of caring about thier customers, boy have they gone down hill.
I agree, let's see them go bankrupt. No more business from me.
Posted by: Dana Brown at 23:51 EST, March 06, 2007
www.pupoff.com
CUSTOMERS OF AA PLEASE GO TO THIS SITE!!!!!
Posted by: AAsteals at 15:37 EST, March 12, 2007
Oh, you are a frequent flyer on AA, but can't even write the status correctly??? !!! The status is called Executive Platinum and not Plat Exec. .... so much to your knowledge. and of course, as you checked in at your DEP airport you had know already, that you will cxl a leg of the trip because of a delay. If the bags are labeled to the final destination, it is quite hard to get the bags back before that.
About the roaming. It is not the fault of the airline, if you are not able to get the local phone number from the country you are right now. On the AA page, they offer nearly every country in the world a local phone number. Try reading!!!
Posted by: Trebor at 12:32 EST, March 24, 2007
Reading through this post has been eye-opening sometimes, and all too familiar at other times. I do work with alot of good people who really do care, but then I also work with alot of people who could care less ... The single recurrent theme I saw in this post (from the coherent posters) was not anger at cancelled flights, lost luggage, delays, maintenance problems, etc ... its one simple thing, and I've seen it play out over and over in front of me at my job with other employees.
The uncaring employee.
You know the ones I mean; the ticket agent who tells you "well that ain't my problem" in response to your request for help; the baggage agent whose only answer to lost baggage inquiries is "I wouldn't know about that". (I won't pick on flight attendants because in all fairness, most FA's really are a dedicated and professional lot under trying circumstances) "I don't know", "I don't care","it's not my problem" ... oh, and a lack of simple words, like "please" and "thank you" said with some sincerity.
My job doesn't bring me in direct contact with passengers most of the time, but the few times I do interact with passengers I've found that it really isn't that hard to make people happy. Two steps ...
1) Listen critically to the complaint
2) Open your mouth and start with "Here's what I can do to help you ..." and offer a solution that addresses the problem.
I've seen many passengers who were stranded overnight at a major hub who would have been happy with paying a "distressed traveler" rate at a motel rather than being told, "I'm not giving you a free room and theres nothing I can do to help you". The only theory that makes any sense to me is that the employees are angry with management (whether rightly or wrongly) and seek to take it out on the passenger. I think theres an academic term for that - isn't it called biting the hand that feeds you?
Wish I had a simple answer to solve the problems .. I really do.
Posted by: Mystified Ramper at 3:49 EST, March 26, 2007
Mystified Ramper, stop stealing the panties out of our luggage!
Posted by: dfw sucks at 5:19 EST, March 29, 2007
How many times can you kick the dog?
Your right, those of us at AA really dont care any more! It has been 15 years of management greed and taking. Since my 32% paycut in 2001 and imposed work rules eqivilant to a sweat shop, American Airlines management have given themselves 3 rounds of bonuses. There is no future here, so instead of taking it out on passengers - as yes I still try to be professional - I went back to school, got a degree and am moving on. Soon you will see, if not already the same people working the drive thru at your local fast food establishment as your crew.. good luck there.
Because really, you want it all for $89, right?
And where are all the agents? Extra Flight crew when weather or legalities happen? They have all been layed off. Staffing is at a minimum...
Because really, you want it all for $89, right?
Why isnt the airplane clean? Well the same people who are unloading your bags in the cargo, are the same people who come and clean the airplanes. Again, more cut backs, more lay offs etc. Not to mention those of you who pee on the floor and puke on yourselves. Lovely.
What was that internet airfare again? Oh yeah, $89, right?
You complain about the food when you had it, you complain about the food when there is none... $89 airfare.
Speaking of food, pardon me if I dont seem happy, Ive had 4 hours sleep in some rat trap airport hotel while in the middle of working 2or 3 16 hour days. I assure you my employer is not providing me with any nutrition what so ever, and I am feeling the effects of hypogylcemia. I am not rude, I am malnourished and exhausted. fatigue, fatigue, fatigue. The FAA turns its head on that too. Kathy Lee treats her employees better.
You WONT make your connection when you buy a ticket with less than an hour connection time. Yes I know the airline offers you these tickets, but take some resposibilitie for your self and dont buy them! Even if they are $89 !!!!!
Now I shouldnt go on and on about the $89, after all you are consumers, your being offered these fares... PLEASE have no expectations however, you get what you pay for!
And thank you all for this enlightening website. I will remember your comments which now further enforces my lack of dedication to you and American Airlines.
Flight Attendant
Miami, FL
Posted by: Tired of it all at 19:17 EST, April 09, 2007
Left San Juan this 11 am arrived Tampa to find American baggage handlers had opened and poured duty free dark rum and other liquors all over wifes clothes and contents of case. They also kept the security locks. In the other bag they stole a bottle of liquor and replaced it with a cheap bottle of rum. Both Bags were only in their possession after clearing customs. Must zall be in on the vandalisms and thefts or no supervision. Either way no more AA.
Posted by: ecook at 18:27 EST, April 14, 2007
THAT RUM WAS KICK ASS AND I GOT DRUNK AS A SKUNK OFF IT! SORRY, BUT AFTER THE AA PAYCUTS , YOUR FREE RUM WAS A WELCOME CHANGE NOW THAT I CAN ONLY AFFORD A 6 PACK OF KEYSTONE A WEEK!
AA MANAGEMENT GOT MILLIONS.....THE WORKERS GOT SHIT ON!!!!
WWW.PUPOFF.COM
Posted by: FilthyPuertoRican at 3:48 EST, April 25, 2007
I sat on an aircraft yesterday in Dallas that could not dock because of lightning…within 21 miles of the area rule…so they left us on the plane,, and there we sat for two hours in the middle of the tarmac…lightning all around us, no potable water, the plane was rocking in 60 mph winds like we were flying in extreme turbulence and several tornadoes reported in the area…..bad management.
And there were a few lawyers on the plane passing out business cards
Posted by: Don at 14:53 EST, May 03, 2007
I sat on an aircraft yesterday in Dallas that could not dock because of lightning…within 21 miles of the area rule…so they left us on the plane,, and there we sat for two hours in the middle of the tarmac…lightning all around us, no potable water, the plane was rocking in 60 mph winds like we were flying in extreme turbulence and several tornadoes reported in the area…..bad management.
And there were a few lawyers on the plane passing out business cards
Posted by: Don at 14:54 EST, May 03, 2007
I know a couple of Antisemtic AA pilots. They live in Delray Beach, a make nasty remarks about Jews. Do you want their Names, and telephone numbers?
Posted by: neal at 13:09 EST, May 10, 2007
I know a couple of Antisemtic AA pilots. They live Delray Beach, a make nasty remarks about Jews. Do you want their Names, and telephone numbers?
Posted by: neal at 13:15 EST, May 10, 2007
YES, BUT THEY HATE RAGHEADS MORE!!!!!!
Posted by: nINE ELEVEN at 3:48 EST, May 13, 2007
WWW.PUPOFF.COM
CHECK THIS SITE OUT AA PASSENGERS.
AA HARASSES FLIGHT ATTENDANTS
Posted by: IHATEASSHOAIRLINE at 3:50 EST, May 18, 2007
WWW.PUPOFF.COM
CHECK THIS SITE OUT AA PASSENGERS.
AA HARASSES FLIGHT ATTENDANTS
Posted by: IHATEASSHOAIRLINE at 3:53 EST, May 18, 2007
Yesterday was the AA topper of the year. What should have been a 50 minute flight from New Orleans to Dallas took 6 hours and 38 minutes.
We circled Dallas for 2 1/2 hours until the plane ran out of fuel. Then we went to Austin to refuel where we sat on the runway for over an hour. We finally got back in the air and they decided they weren't going to let us land...again. We circled for more another 2 1/2 hours. We saw two movies on what should have been a 50 minute flight.
When we finally got on the ground, I called AA to find out what my connecting flight would be. He told me, and said sarcastically "Make sure you don't miss it." before hanging up on me.
Because of that one stupid flight, I missed my son's senior music recital.
Posted by: Deb at 16:19 EST, May 25, 2007
Oh I forgot. I am AA Platinum, for about 6 years now.
Posted by: Deb at 16:25 EST, May 25, 2007
.... than drive the nxt time .... idiot ....
Posted by: Trebor at 15:49 EST, May 26, 2007
FLY SOUTHWEST INSTEAD OF AA NEGROAIR NEXT TIME JACKASS!!! A A HATES MEXICANS!!!
Posted by: RAUL at 2:57 EST, May 28, 2007
Hey Trebor...
That would be "THEN drive next time..." Idiot.
Posted by: Deb at 0:48 EST, May 30, 2007
WWW.PUPOFF.COM
AA EMPLOYEES RAISE HELL AT SHAREHOLDERS MEETING!!!!
Posted by: aasucksmynuts at 0:30 EST, May 31, 2007
Dear sir
APPLICATION FOR THE POST OF DECK OFFICER
My name is charles kaudodi samuel
I am very keen to work in the{ SHIPPING NAUKRI COMPANY} I am willing to start at the bottom and work myway up within your organization. I am therefore applying for a job as a DECK HAND OFFICER to work, i have my interenational passport and yellow book and seaman book and discharge book and certiaficate of compances and AB ticket all with me to work on board.
Sir i have 5 years experinces in my feild of work
Sir i have my MARITIME SAFETY STCW"95 certificate obtain
Sir i am very good in my feild and the best
Sir i have the ability to work with full interest to the satisfation of the company
Sir i will be degelentful grateful if this opportunity will be given to me
thanks and god bless
charles k samuel
Posted by: charles k samuel at 5:46 EST, June 23, 2007
Deck Officer?
If you are looking for a job at AA, you must be a DICK OFFICER!!
Posted by: dick at 14:27 EST, July 09, 2007
wah wah wah ..... if whine were oil you people could supply the the world*s energy needs for years to come ..... ya know ... contrary to popular belief aa does not control the weather .. also .. planes are machines and now matter how well they*re maintained .... sooner or later they *will* break down unexpectedly .... now i know you all feel aa should have spare parts/planes/and employees at each and every station around the world to care for all you whiners but that*s difficult to do when as it is you start crying as soon as the cost of a ticket goes above a dollar ninety nine .... if the employees are cranky .... maybe because you are the ten thousanth beligerant/obnoxious/know it all aviation expert that*s been in there face that day ..... maybe if everyone tried being the kind of person they would like to face we could make day to day life a little more enjoyable .... for everyone ..... i know the airlines don*t serve much food anymore .... but i*m sure they*d be willing to serve you some cheese with that whine
Posted by: daryl at 14:48 EST, July 24, 2007
Heard about the personal threats and thefts AA employee at Manchester UK was involved in - October 2006 (and not for the first time)? $512,000 law suit had to be issued issued in England. It only takes one real bad ass like this to make working life hell for honest AA employees, notwithstanding the loss of business. AA's attitude - much as it was in the days when they were mob connected in their Miami hub prior to moving up to DFW. When are these gangsters going to be put out to pasture? Those of us in the business have long memories. Not much point complaining these days - a bad ass this bad needs taking to a dark place for some serious attitude adjustment.
Posted by: TOM at 15:06 EST, July 26, 2007
Airfare is to cheap!!!! That's the problem. Over the last several years fuel costs have gone up 70%, while ticket costs have increased very little. It has become more economic to fly rather than drive long distances. Therefore you have an overloaded system operating understaffed to remain cost effecient. Financial analyst agree that ticket prices should be greatly increased thus limiting the number of people who can afford to fly.The remaning travelers will recieve far better service and revenue for the airline will remain the same due to the fact that there customers will be flying on full fare tickets and not some horse shit they got off orbitz for $159. What you broke ass complainers need to realize is that when the airlines start providing everything your crying about you won't be able to afford to fly.
Posted by: ERIC at 23:12 EST, August 06, 2007
I would also like to include my horror story from AA. I am still waiting to be reimbursed. *sigh*
Here is my story (or the lighter part of the experience)
- Arrived at Airport 3 hours before American Airline flight.
- Later told our flight would be delayed 1 hour.
- Waited and was told our flight would be delayed 2 hours.
- Then three.
- Then four.
- I asked for meal vouchers, my mother, my younger brother and myself were getting hungry. Was then told the flight was canceled.
- Forced to missed our booked bus tour in LA. Company refused to refund our money so we got stuck with a $300USD bill because of the flight delay.
- At the check-in, they gave us vouchers for one night hotel stay and a dinner meal. We were then told to take a free shuttle to the hotel.
- The shuttle took 5 people once and hour. There were about 100 people in line.
- We took a cab to the hotel. Line was huge, we waited patiently.
- Were informed by hotel that they would not honor the vouchers because American Airlines only called to check availability and never struck an agreement with them.
- Passengers reluctantly agreed to pay for the hotel out of our own pockets.
- Hotel announced that they were full. The manager arranged for a shuttle to take us to another hotel.
- After being told the shuttle would arrive in 20 minutes, the shuttle finally showed up after and hour and charged us to get the new hotel.
- Frustrated, irritated, tired and hungry, we had missed the hotel dinner time. We settled in and slept at around 1am.
- Woke up approaching the day with newer energy. But found out that the hotel does not provide shuttles to the airport.... ........ Called for taxi.
- Arrived at hotel over 3 hours before boarding. There was no line no representative so we went to get breakfast after missing the dinner meal.
- Lined up less than an hour later.
- Waited patiently as we went through check-in and customs for FOUR HOURS.
- Flight left without us.
- Dealt with a representative threatening us with her position.
- Demanded a new flights. Transfered over to Air Canada (THANK GOD!) demanded business class. NEVER TAKE AMERICAN AIRLINES. After this experience I only heard poor things about their service.
--------
I am thinking of starting a website solely to post horror stories and experiences from AA hoping to get them to pay attention to their bad publicity.
I'm thinking of also asking people to campaign in different languages.
My mother who had purchased the tickets probably did not research AA's reviews online (she does not speak English). I know a lot of passengers out there are hurt, frustrated and outright pissed.
Our patience was abused and the injustice goes uncared for.
Again, I've e-mailed Silverman helps and hopefully he'll come on board for this fight! Fellow passengers and neglected clients of AA, we can come together. There are strength in numbers.
We have to make this go public!
Posted by: Yvonne at 19:00 EST, September 01, 2007
You are still going to use AA??? AA screwed me once and will never see me again. I was on a trip to and from San Antonio Texas and every leg of my four leg trip was delayed except the one to get me home. They left DFW on time without quite a few passengers. When I complained and stated that I would never fly AA again the agent laughed at me. I told her "I don't think you understand" and repeated my prior statement and she LAUGHED AT ME AGAIN!!! The other agent at the gate admonished me for taking the last flight out of DFW like it was my fault. AA for me? Never again!
Posted by: Jim at 20:27 EST, September 22, 2007
AA does suck. I was on a flight to DFW when the stew pool disappeared to the front of the plane. Well, they did not reemerge sometime. Well, as each passenger looked at each other it was not difficult to see that we all came to the same conclusion--AA crew were sucking each other. I personally think if the captain wants to grab stew ass in-flight maybe he should rethink his position and grab when he lands. This was one jacked up crew. I will never fly AA again under any circumstances. It is far too arrogant and its service is the worst.
Posted by: MMR at 21:07 EST, September 25, 2007
AA does suck. Did anyone ever meet the claimed Tony Accardo, Jr., group of pilots? Well, if you ever do you will be sorry because these guys rape for women for fun. When they rape they rely on GHB to subdue the victim to a point of incapacitation and use sex aide cream to induce orgasm that they could not otherwise create with their own skill. These guys are losers and AA should find them and fire them immediately. They have a stew by the name of Julie who helps them; Julie is not really a woman, no, she is a man, well, a hermaphadite (nothing against hermaphadites). She is about 5'11" and wears her red/brown hair like a 70's disco queen. Beware of this crew, they are one sick group of freaks.
Posted by: RSS at 19:39 EST, September 26, 2007
AA Just had a baggage handler at DFW shoot his kids , shoot his wife , and then drove his car into lake Arlington and commited suicide. He was suffering major money issues brought on by AA and their company union the TWU. Arthur Jackson was his name and something musy have drove this man to do such a horribe deed. Check out www.nbc5i.com fo the video.
AA DESTROYS FAMILIES WITH THEIR FORCED PAYCUTS , YET LET THE EXECUIVES LINE THEIR POCKETS WITH STOLEN MONEY!
Posted by: AA KILLED ANOTHER EMPLOYEE at 2:40 EST, October 24, 2007
I am not surprised that the baggage handler went off. I have run into a few AA employees and they are a little unstable and I am talking about pilots as well as stews. I agree the CEO is sitting high on the hog while everyone else is suffering. This poor man probably just couldn't take it anymore and decided life wasn't worth living. I am sure the CEO is having steak tonight....
Posted by: RTO at 19:02 EST, October 30, 2007
American pay cuts caused financial trouble for a Dallas based baggage handler who lost everything...he ended up shooting his family and then himself.
Dont fly AA. This employee saw no way out except death. Their CEO just bought another new vehicle while the employees commit suicide.
Posted by: American KILLS at 2:36 EST, November 05, 2007
I have found that all AA reps that I've dealt with are rude beyond belief. Its one thing for an airline to lose luggage, screw up a flight, and all that. (I've had it happen on a number of airlines). It's the representatives, the service, and the resolution that separates the good from the crappy.
American is definitely on the shitty end of that spectrum.
Posted by: mike at 18:23 EST, November 14, 2007
The poor baggage handler. I am sure the CEO isn't suffering financially.
Posted by: ROO at 16:38 EST, December 08, 2007
My trip was cancelled and I had a refund.
As I noticed, they did not include the TAX, $4.50.
I called them, had to wait 20 minutes before talking to the representative.
Since purchasing a ticket, I never received any emails. No confirmation email, no delayed email, no cancellation email, no refund email, they just simply don't send any emails. Maybe AA just want the customers to forget everything.
Maybe they simply didn't refund the tax so that they can have it. What a waste of my time.
Such a poor airliner, AA.
Posted by: Jerom at 12:00 EST, December 26, 2007
COMPLAINT ACTIVITY REPORT Case # 11039191 The BETTER BUSINESS BUREAU
Consumer Info: Kaminski, Laurie Business Info: American Airlines (National Complaint)
1250 Hailshaw CT MD 2400 Dfw Airport PO Box 619612
Wheaton, IL 60187 Dallas, TX 75261-9612
- 630 833-1113 817 963-1234
Location Involved: (Same as above)
Consumer's Original Complaint :
1/06/2008 - Flight 1835 from ATL to STL connecting to CHI. Flight 1986 was cancelled due to weather and reissued with a connecting flight 1835. Flight from ATL to STL was 1 hr late due to aircraft issues. We arrived in STL with a minute to spare. When we finally got to the gate, our seats had been given away. There was no compensation offered only that they had 2 days to get us to our final destination. I could not afford that so I rented a car and drove to Chicago. AA refuses to accommodate thier passengers for thier own techinal difficulties and they are not truthful with them in situations like this. There were 14 people on this flight affected by this and the entire time we were told we would make the connection and even to run to the gate upon arrival. When we arrived at the gate, we were told they gave our seats away and there were 2 flights out the next morning that were already overbooked but we should stay at the airport and take our chances. They could do nothing more for us. This is the second time I have been victim to AA overbooking flights and I have had to give up my original seat assignment because of their oversight. I would not have chosen AA for this trip, but it was a businass trip booked through a travel agency that was out of my control. I had to pay $144.78 in rental charges as well as gas.
My 14 yr old daughter has school on Monday, and I have work. This is unacceptable from an airline, to expect the consumer to be put out for their technical issues and then say Oh well too bad, this is the best we can do. From what I have been told in the last few hours, AA has 48 hours from the original time of arrival to get you to your destination. They should not be in business with that attitude.
Consumer's Desired Resolution:
I feel I should be reimbursed for the rental charges at the very least.
BBB Processing
01/06/2008 web BBB Complaint Received by BBB
01/06/2008 web BBB Forward to Another BBB - OTTO
01/06/2008 Otto BBB Inform Consumer Case Transferred to Another BBB
01/06/2008 Otto BBB Inform other BBB Case Transferred
01/06/2008 Otto BBB Case Closed as TRANSFERRED to another BBB
Posted by: Laurie at 23:21 EST, January 06, 2008
i will never book another flight on aa. my son sat on an aa plane for over 12 hours with only a bag of pretzels offered to the passengers. this was supposed to be a 4 hour flight. because of the delay, he missed his flight to london and connecting flight to qatar. aa said they could get him on flights but it would take 3 days to get him to his final destination with one of the flights being over booked and no guarantee he would get on it. he ended up flying back home (had to pay for that flight) after spending the night at the airport. to top it off - they sent his luggage to london. 3 days later his luggage makes it to his airport but aa won't deliver it, he has to pick it up. total cost $7oo + 80,000 flyer miles. no one was helpful or even pretended to care. from now on its continental for our family. we have flown them hundreds of thousands of miles with very few problems and good customer service. aa-get a clue
Posted by: jen at 1:14 EST, January 11, 2008
I'm VERY DISAPPOINTED in your whole way of how American Airline deals with customters.
EVERY INCIDENTS LIKES THIS WILL MAKE YOU LOSE MORE CUSTOMERS. THIS IS LETTER that my sister wrote to the public:
On December 28th, I traveled from Dallas Forth Wort to Indianapolis.
It was nice winter break I had until I found out that my baggage has
been delayed. When I went to pick up my baggage at Indianapolis, I found
out my bag was delayed so I immediately went to the baggage claim service.
The guy nicely asked for the desription of my bag and gave me the file locator number. I found out that they didnt give me the tag sticker when I
checked my bag. The guy said that it wasnt going to take more than 2days and they usually ship my bag in 24hrs. After 2days I became unpatient and call the 1800 535 5225. They said that since it is a holiday season, there are many bags that are lost and are waiting to be delievered so I said ok fine I will wait. After 5days, they said that since the bag has been delayed more than 5 days the file goes to the Central Baggage Service Department at American Airlines. So it was now the different number. 1800 866 4010.
They said that they were sending me Property Questionnaire to list baggage contents and other pertinent information. They said the mail was sent to my adress that day so I had to wait until the letter was arrived. After 2weeks,
when the letter still didnt arrive, I found out that I could print the
questionaire form online by myself so I had to print it out by
myself and fax them.which means that now its been almost 3weeks since I havent recieve my bag. I have lost my patients. I called several time
this week again but all they are saying is that they recieved the questionaire
form and is still on process. When I wanted to talk to the supervisor, the
woman who works over the phone said "we dont transfer the call to the supervisor" I asked why not and she just said "we dont transfer the call to the supervisor" again, as if I was dump or something and when I asked her
"Is this how you do your job?" she just says "Yes, did is how I do my JOB! "
I just hung up the phone...
I just started my semester and I had to buy all new clothes again just for
2weeks. My underwears,skincare and winter jacket were all in there.
When I tried to call the customer survice numbers, not only did I had to wait for long time,
I also got treated as if it was my fault that baggage got delayed.
I am sick of calling and now I used up all of my minutes for my phone..
I know my rights. My time, effort, everything is just a waste.
Time is money and I know is cost more than what I lost.
All I want was my bag to be arrived but now I am angry.
This report might sound crazy but suppose that you are in my shoes..
you wouldnt just sit in your chair and wait for a bag forever.
I want to know.. what is my Rights? What should I do?
I am helpless..Please
I did some research and
"According to paragraph 3 of section II of Title IV of FAA code,
if your luggage is delayed for four days, you have the right to
a full refund of the fare you paid for your flight as well as
vouchers for 4 additional filghts, plus full compensation for the lost luggage."
HOW ARE YOU GOING TO PAY HER BACK?
Posted by: Jessica Mulan at 14:02 EST, January 17, 2008
Wow, is AA that bad?? I flew with them in June 2006 from LRD to DFW then to Tokyo NRT. The service was really good, no delays, decent meal (ok, what do you expect from airline foods) and friendly staff.
Now on the other hand, I've flown United Economy to Japan. Want torturous travel? Go United Economy.
Posted by: Delita_chan at 15:58 EST, January 27, 2008
United Cargo is better than first class on AA!!!
A fleet service clerk at AA named Mike just committed suicide recently because of their crappy way of doing business and paycuts.
AVOID THIS AIRLINE LIKE A BAD CASE OF GONORREAH!!
Posted by: united rules at 20:29 EST, February 03, 2008
United Cargo is better than first class on AA!!!
A fleet service clerk at AA named Mike just committed suicide recently because of their crappy way of doing business and paycuts.
AVOID THIS AIRLINE LIKE A BAD CASE OF GONORREAH!!
Posted by: united rules at 20:31 EST, February 03, 2008
Sad Story. A couple of months ago, my wife and I had tickets on an American Airlines flight. We had to cancel due to illness. We received credits for the cost of the tickets. Later, my wife used part of her credit for another flight. American sent her a $160 voucher for the balance. I phoned American and asked if I should receive a voucher for my credit. I was told that was not necessary, that all I needed was my flight info to book another flight.
No long ago, I booked, by phone, another American flight for the two of us. The agent used my credit, which was more than my ticket cost, and applied the balance of my credit plus my wife’s voucher to my wife’s ticket. I still owed $100 and I used my credit card. I asked the agent if I needed to surrender the voucher to American. She said I did not, that it was all taken care of. “Are you sure,” I asked. “Absolutely,” she said, “you’re all done.” I don’t like to drown in a sea of paper, so I put the voucher in the trash. American sent me an e-mail confirmation. It sat in my inbox for a day or so, and then I printed it. I confirmed only my itinerary, not my wife’s. I called American and asked if they could send me a confirmation for my wife’s itinerary. The agent said it had not been sent out because my wife’s ticket had not been issued. “Why not?” I asked. “Because we haven’t received the voucher,” she said. “Wait a minute,” I said, “the agent with whom I booked this travel said you didn’t need the voucher.” “We need the voucher,” she said. “You can’t have it,” I said. “Why not?” she asked. “Because I threw it away.” “Why did you do that?” “Because your agent told me you didn’t need it.” “Just a minute,” she said. I guess she spoke with her supervisor. She came back on the line. “Sir,” she said, “we need the voucher. Do you know the number on the voucher?” “Of course not. Just give me the credit and I will be on my way.” “Not without the voucher.” “May I speak to your supervisor?” “All right.” A woman from Hell came on the line. I explained the situation. “The ticketing agent made a mistake,” she said, “we need the voucher.” “The agent works for American Airlines,” I said, “American Airlines made the mistake. I expect American Airlines to make it right.” “Not without the voucher,” she said. “So, if I don’t have the voucher I am out $136?” “That is correct.” “I don’t wish to give you $136 because you made a mistake. What am I supposed to do? Go to Small Claims Court?” “Sir, now that you have mentioned litigation you will have to deal with our legal department.” “Forget the Small Claims Court,” I said, “what can we do to solve this problem?” Guess what she said. “Sir, we need the voucher.” “This is very frustrating,” I said. “Sir, the voucher plainly states “void if transferred, sold, purchased or bartered.” “What does that have to do with me? I did none of those things?” Guess what she said. “Sir, we need the voucher.” I hung up. I was livid. Then I had an idea. I rushed down to the curb and found that the garbage man had not yet arrived. We have a large container, which usually fills up with flotsam, jetsam, and yard waste. I dumped 30 gallons of garbage in my driveway and sorted through it. I found the darn voucher. I called another American Airlines agent and asked where I should send it. She gave me an address that was not included in the voucher documents. In other words, I could not have sent them the voucher if I had wanted to.
It gets worse. The agent who gave me the mailing address for the voucher said that I should call back in a week to make sure they had received it. I did so. I was told that the voucher was being processed. I phoned a week later and asked if the ticket had been issued. The agent said they had not received my voucher. “But one of your people told me last week you had received it,” I said. She put me on hold for an eternity. Back on the line she said, “We have your wife’s voucher, but we don’t have yours.” I explained that I had never received a voucher and that part of my credit had been applied to my wife’s ticket. “We can’t do that,” she said, “credits are not transferable.” “But you did it,” I said, and I rested on hold for another eternity. She came back on the line. “My supervisor says we need your voucher.” I gave up. I paid for the rest of my wife’s ticket with my credit card. I am going to tell the credit card company to reject the charge on the ground of fraud.
I am an attorney. I will be suing American Airlines for breach of contract, fraud, infliction of emotional distress, and anything else I can think of. If I get a judgment that is not promptly paid, I will not send the Sheriff to the airport to do a till tap. Instead, I will advance the Sheriff the fee to rent a tow cart and instruct him to have an American Airlines plane towed from one of the gates to a secure area and then seal it up.
I read somewhere that American once sent a management team over to Southwest Airlines to learn how to run an airline. Apparently they did not pay attention.
American must hire folks from time to time. Maybe they put an ad in the newspaper: “American Airlines is now hiring. Only the incompetent need apply. Must be willing to annoy our customers.”
Needless to say, I am disinclined to fly on American again. It may not be safe. Perhaps their pilots are incompetent too.
gawright is online now Report Bad or Misplaced Post Edit/Delete Message
Posted by: G. Wright at 17:11 EST, February 05, 2008
Americans don't know what service is. Simple as that. Most Europen and Asian airlines have way better service than any american's airlines. Most US airlines staffs just plan rude and know nothing about service. The funny thing is we have such a low standard now that when they actually do any service we praise them for it.
OMG, booking is NOT service, check in luggage and print out boarding pass is NOT service.
Posted by: MRT Gmail at 13:01 EST, February 08, 2008
Check out
myspace.com/airlinegangstalkes
AA really does suck
Posted by: NONWO at 13:59 EST, February 17, 2008
Did anyone read the Fort Worth Star Telegram article dated Feb. 17, 2008 about the AA baggage handler who stalked a fellow AA flight attendant? This guy supposedly called her at her hotel, home, and said horrible things to her and as typical ...AA DID NOT DO S H I T ABOUT IT!!!
This guy threatened her son and AA corporate security did not care. FLY another airline that cares about their employees.
AA caters to abusers and stalkers!!!
Posted by: Star Telegram article at 14:03 EST, February 17, 2008
AA is the devil, check out
myspace.com/airlinegangstalkers
As for 9/11, I believe AA helped the terrorists. Aren't they the only airline that did not file bankruptcy?
Posted by: NWONONO at 14:08 EST, February 17, 2008
AA pilots are pigs. They will screw anything they can because they can't get women without force. They have a tranny airtrain out of O'hare. I am sure these dudes love sitting in their pilot's lounge, with their brown leather chairs, thinking about how great they are when they are not. I have met some of these nuts and they think they are God's gift to women, but guess what, none of them could get women without harassing them. Pigs.
Posted by: NWO at 13:09 EST, February 20, 2008
The gang raping O'Hare rapists must have been hired by American Airlines management because the employees got Screwed in the poop chute without any lube!!!
www.pupoff.com
AA is a gay porn airline.
Posted by: pupoff.com at 11:19 EST, February 26, 2008
I have used AA since long time ago and every time I try to give them a chance, they keep blowing it!!I took 10 flights last year: MIA-MSY-MIA, MIA-BOG-MIA (3 times), MIA-ATL-MIA (2 times), MIA-MCO-MIA, MIA-RDU-MIA, MIA-CLT-MIA.
EVERY SINGLE FLIGH WAS DELAYED FOR OVER AN HOUR!!!! not even one of them was less than an hour late and this people even have the courage to charge you for the snacks after you have to wait for almost 3 hours in an airport!!! I promised myself I am NOT going to fly AA again regardless wha my needs are!! I rather to pay double price in any other carrier than giving this people my business again!!
Posted by: Paul at 22:37 EST, February 27, 2008
BEWARE WHEN BOOKING ON LINE - On Dec 4, 07, I reserved on line a Miami Paris Miami flight at the cost of $806.60, although it involved an undesirable change at JFK. A few days later the same trip without the change in JFK was offered for $630.00; When I called AA, I was told that they would honor the new rate if I would pay an additional fee of $200.00 for reservation change. The great company was offering the following great deal to an old customer: Pay an additional $200.00 and w'll give you a generous $176.60 rebate. I ended up paying $830.00 for a trip for which fellow passengers, sitting on my right and left sides had paid between $500.00 and $645.00.
Posted by: jean at 21:21 EST, March 10, 2008
fellow passengers, sitting on my right and left sides had paid between $500.00 and $645.00.
**************************************************
And how many months in advance did you buy your ticket? walk up fares pay more.
If you plan things months in advance you'll find that things are a bit cheaper or wait for a fare sale like the people you gripe about probably did.
We shop and fly some real un-desireable airlines like AA but we get there.
I can honestly say America West hasn't screwed us but their airplanes are a sardine can with NO Room! AA? Off time old looking planes. it looks like they take all the money needed to maintain their planes and give it to their CEO.
We don't fly AA.
Posted by: Jim at 5:18 EST, March 12, 2008
EVERY SINGLE FLIGH WAS DELAYED FOR OVER AN HOUR!!!! not even one of them was less than an hour late
I rather to pay double price in any other carrier than giving this people my business again!!
**************************************************
Amen!!!!!!!!!!
AA has the WORST on time record of the 20 biggest airlines.
Posted by: Jim at 5:24 EST, March 12, 2008
EVERY SINGLE FLIGH WAS DELAYED FOR OVER AN HOUR!!!! not even one of them was less than an hour late
I rather to pay double price in any other carrier than giving this people my business again!!
**************************************************
Amen!!!!!!!!!!
AA has the WORST on time record of the 20 biggest airlines.
Posted by: Jim at 5:25 EST, March 12, 2008
American Airlines has the worst service of anyone I fly on. Their gate agents have a terrible attitude and their service on the plane is , "Your lucky to be here." I will fly Delta, United, or Southwest any day before American. Pretty sad when you live in the City they are based in and you do not even want to support them.
Posted by: Bill at 13:18 EST, April 07, 2008
HAVE YOU SEEN THE NEW AMERICAN AIRLINES SUCKS BILLBOARD OUTSIDE OF DFW AIRPORT? IT IS ENOUGH TO MAKE THEIR PR GUY BILLY CRAP HIS DUNGRAEES !!!!
IT HAS WWW.TELLYOURAASTORY.COM ON IT AND TELLS AL ABOUT YOU THE CONSUMER GETTING $HIT ON BY CANCELLATIONS!!!!
CHECK OUT THAT SITE!!
Posted by: Pissed Pilot at 2:37 EST, April 10, 2008
I had a really bad experience too, it sucks that they don't care more about there customers!
Posted by: Alexis Karlin at 14:18 EST, April 10, 2008
I am sitting at the San Juan airport in Puerto Rico, waiting for my AA flight, as I type this. I had a 10 hr layover here, my flight was supposed to leave at 8pm. I take a look at the gate at 7:30, flight has been delayed to 10pm. Just the info on the board, no announcement, and theres no AA rep at the gate. So I am sitting in a nearby lounge, and I check the status online and it is now delayed to 11pm. I look over at the board, and sure enuf, its now delayed to 11pm. Again, no announcement, and no rep to talk to at the gate. Do they even care about their passengers? Not to mention, on one of the legs of my current trip on AA, the drinks cart just passed me by without even asking if I wanted a drink, and not even turning back when I tried to call her. AA is the WORST airline I have traveled in so far, and I travel quite often (1-2 domestic round trips a month and 1-2 international round trips a year). Avoid AA as much as possible.
Posted by: Flyer at 19:00 EST, April 26, 2008
I am sitting at the San Juan airport in Puerto Rico, waiting for my AA flight, as I type this. I had a 10 hr layover here, my flight was supposed to leave at 8pm. I take a look at the gate at 7:30, flight has been delayed to 10pm. Just the info on the board, no announcement, and theres no AA rep at the gate. So I am sitting in a nearby lounge, and I check the status online and it is now delayed to 11pm. I look over at the board, and sure enuf, its now delayed to 11pm. Again, no announcement, and no rep to talk to at the gate. Do they even care about their passengers? Not to mention, on one of the legs of my current trip on AA, the drinks cart just passed me by without even asking if I wanted a drink, and not even turning back when I tried to call her. AA is the WORST airline I have traveled in so far, and I travel quite often (1-2 domestic round trips a month and 1-2 international round trips a year). Avoid AA as much as possible.
Posted by: Flyer at 19:01 EST, April 26, 2008
Without emotion I can tell you that AA is a really bad airline. I fly a lot to Europe and Asia. I AM AA EXECUTIVE PLATINUM.And I can tell you - of all the airlines that I usually fly (BA, Swiss, Japan Airlines, Singapore), AA is THE WORST BY FAR/
Posted by: alvaro at 18:05 EST, May 21, 2008
First of all, let me say that my family and I had a really bad experience with AA on May 11, 2008. Please see my post on complaints.com. I wrote Gerald Arpey, CEO of AA directly. He passed my letter on to their "Customer Service" department and I received an e-mail basically stating, sucks to be you. I have again written Mr. Arpey directly and am waiting "HIS" response. Now with that said, there are no phone numbers to directly call anyone at AA corporate. You can only e-mail them from their website. This says to me that customers do not count. No one wants to talk to you directly. Now, I would like to address the people in this section from the years 2003 to present who defend AA. Most of them are nameless such as "Big Picture Person" and "Fair is Fair" and "Why are people so stupid". I can only imagine that Mr. Arpey and his overpaid executives sip their brandy and respond to these posts using cute little names. I would like to think that the real "Jennifer" who defended AA for so long on these blogs is also a corporate AA employee that has not been shafted yet. The language and tone of her blogs exemplifies the level of professionalism that AA has adopted over the years. I must admit that "dunkaaguy" was a genius sitting at the airport bar in AA uniforms drinking non-alcoholic beer. I realize that is not a truly professional way to protest but it is truly hilarious! I am sure that if I had been laid-off, fired or given a huge pay-cut and could not feed my family, I would have done much worse. I now see why the employees are disgruntled and why over a dozen have killed themselves and their families. It is very sad that AA just does not SEEM to care about me as a consumer and MANY, MANY others but they don't care about the very people that make their company run unless they are upper management. I am sure Mr. Arpey and his family have wonderful flying experiences when they take their family trips. That is wonderful for them but what about the rest of us? Blogger, "Fair is Fair" says that we are to write letters to AA management. What if I have? AA is much like the move the Wizzard of Oz. There is no clear way to get in touch with the "Wizzrd." There are oly smoke and mirrors. While at O'Hare on May 11th, I kindly asked several different AA employees for a number to contact customer service. They each handed me a pre-printed paper that said please call this 800 number with any questions. Almost like Mission Impossible, the number would self-destruct in 24 hours. This says to me that they do not want to hear my voice. After calling the number and becoming entraped by a web of voice commands, I realized that there would be no actual living person to take my call. Again, this told me, I do not matter. I am amazed that a company with this many complaints and internal problems can still be in operation. I feel truly sorry for all the AA employees even though many of them make way more an hour than I do as a school teacher. I see WHY the majority act rudely but I cannot agree that they SHOULD act that way. There are many days I want to take somneone's head off verbally. All jobs have their stress. It is not easy dealing with parents who think their children do no wrong BUT that does NOT give me the right to act unprofessionaly. I don't make what I feel like I should. Do you? I feel teachers are worth way more than they are paid but do I take it out on my students? Of course not! Bottom-line: I would just love to see AA go out of business. Get the fat cats at the top out on the runway at another airline doing the hard labor for a change.
Justice is mine saith the Lord. AA will meet its demise.
Posted by: Susan Reid at 14:05 EST, June 08, 2008
First of all, let me say that my family and I had a really bad experience with AA on May 11, 2008. Please see my post on complaints.com. I wrote Gerald Arpey, CEO of AA directly. He passed my letter on to their "Customer Service" department and I received an e-mail basically stating, sucks to be you. I have again written Mr. Arpey directly and am waiting "HIS" response. Now with that said, there are no phone numbers to directly call anyone at AA corporate. You can only e-mail them from their website. This says to me that customers do not count. No one wants to talk to you directly. Now, I would like to address the people in this section from the years 2003 to present who defend AA. Most of them are nameless such as "Big Picture Person" and "Fair is Fair" and "Why are people so stupid". I can only imagine that Mr. Arpey and his overpaid executives sip their brandy and respond to these posts using cute little names. I would like to think that the real "Jennifer" who defended AA for so long on these blogs is also a corporate AA employee that has not been shafted yet. The language and tone of her blogs exemplifies the level of professionalism that AA has adopted over the years. I must admit that "dunkaaguy" was a genius sitting at the airport bar in AA uniforms drinking non-alcoholic beer. I realize that is not a truly professional way to protest but it is truly hilarious! I am sure that if I had been laid-off, fired or given a huge pay-cut and could not feed my family, I would have done much worse. I now see why the employees are disgruntled and why over a dozen have killed themselves and their families. It is very sad that AA just does not SEEM to care about me as a consumer and MANY, MANY others but they don't care about the very people that make their company run unless they are upper management. I am sure Mr. Arpey and his family have wonderful flying experiences when they take their family trips. That is wonderful for them but what about the rest of us? Blogger, "Fair is Fair" says that we are to write letters to AA management. What if I have? AA is much like the move the Wizzard of Oz. There is no clear way to get in touch with the "Wizzrd." There are oly smoke and mirrors. While at O'Hare on May 11th, I kindly asked several different AA employees for a number to contact customer service. They each handed me a pre-printed paper that said please call this 800 number with any questions. Almost like Mission Impossible, the number would self-destruct in 24 hours. This says to me that they do not want to hear my voice. After calling the number and becoming entraped by a web of voice commands, I realized that there would be no actual living person to take my call. Again, this told me, I do not matter. I am amazed that a company with this many complaints and internal problems can still be in operation. I feel truly sorry for all the AA employees even though many of them make way more an hour than I do as a school teacher. I see WHY the majority act rudely but I cannot agree that they SHOULD act that way. There are many days I want to take somneone's head off verbally. All jobs have their stress. It is not easy dealing with parents who think their children do no wrong BUT that does NOT give me the right to act unprofessionaly. I don't make what I feel like I should. Do you? I feel teachers are worth way more than they are paid but do I take it out on my students? Of course not! Bottom-line: I would just love to see AA go out of business. Get the fat cats at the top out on the runway at another airline doing the hard labor for a change.
Justice is mine saith the Lord. AA will meet its demise.
Posted by: Susan Reid at 14:05 EST, June 08, 2008
Susan Reid. I'm being as honest with you as I can possibly be. I hear your pain. Trust me when I tell you there are thousands of AA employees out there who would love nothing better than to make your travel experience a better one. Unfortunately, there are as many or more employees out there who are so frustrated and fed up that they just don't care anymore. Please believe me when I say to you, when you write with specifics, QUOTE NAMES..FLIGHT NUMBERS...ETC.. these folks are "dealt with".
Posted by: Big Picture Person at 16:59 EST, June 15, 2008
AA does not care about it's employees or customers. Suicide is rampant among employees since 9-11 and recently people like Arthur J. were on the news outrunning the police after supposedly shooting his family. He was then seen on TV news in the DFW area driving his car into Lake Arlington and putting a bullet in his head...go to hell AA! Mike P. was another hard working AA DFW employee who took his own life after the corporate greed ran rampant. Mechanics in Tulsa and DFW have had enough and chose a bullet instead of dealing with American any longer. Only C.R. Smith could turn this airline around. Last time I flew AA , people were taking their time and not giving a crap if the plane was delayed because they were understaffed , overworked, and after 17.5% less and minus two weeks sick/vacation time, who can blame them? AA customer service is outsourced as well as Human Relations. You get a 1800 number and good luck if they speak English....and you thought Miami ticket agents were bad!
Posted by: BigPicturePersonLIES at 12:01 EST, June 17, 2008
HAVE YOU SEEN THE HOMELESS PEOPLE NEAR LOVE FIELD IN DALLAS WEARING AA UNIFORMS? THE INTERSECTIONS NEAR THAT AIRPORT ARE NOTHING BUT PANHANDLER HEAVEN AND THEY ALL HAVE ON AMERICAN AIRLINES UNIFORMS!!! I BET HERB KELLEHER OF SOUTHWEST LAUGHS HIS A$$ OFF EVERYTIME HE DRIVES HIS MASERATI DOWN MOCKINGBIRD TO CATCH A FLIGHT.
Posted by: piggysterling at 12:13 EST, June 17, 2008
Well said. In my last two trips with American Airlines to NYC, every leg of their flights was either cancelled or delayed. Unbelievable. No wonder they are heading towards bankruptcy. And their flight attendees are so arrogant that they took away our seats without our notice to seat a mother with children, which is fine for us except that they have rows of empty seats in the business class. I challenged them to put the mother and children to the business class. Guess what? They threated to throw us off the plane. I will never fly on AA again, either though my employer has special deal with AA and chooses it as the preferred airline. I would rather sign waivers and pay more from my budget then being abused by AA. Continental and Southwest are much better.
Posted by: brent at 1:51 EST, June 26, 2008
American Airlines has now changed a flight I bought twice. It was a direct flight, but now they want to fly me half way across the country for a stop over just so I can stay on the same coast. They will do nothing to accommodate me. No free upgrades, no transportation from another local airport, nothing. They suck. Their customer service slogan should be "Too bad for you, we're useless."
Posted by: chloe at 16:09 EST, July 08, 2008
I am shocked to read all the above comments of people regarding AA. I was wondring if the AA has given any reply to these comments, and if so where is it posted. I feel very sorry for an established company to be getting such filthy remarks just because of their tactless employees.
Please do try to see the problem on the other side also and do not just blow your own horn.
Posted by: Razia S.Siddiqui at 12:31 EST, July 16, 2008
Check out this bozo in the above post. Razio must not realize AA management took bonuses while their employees PAYCUTS!
Posted by: ug at 0:40 EST, July 17, 2008
My opinion of American is that the employees are as much to blame as the management. I'm sure the management is making it a terrible place to work, and I should say that while on board the plane, everyone was very friendly (though I was in first class so that bias my experience), but the people on the ground are absolutely horrendous. Maybe it's just the employees in New York, in which case I'm ashamed to say it's where I grew up. In any case I wrote about my experience at http://aadoesntcare.blogspot.com
Posted by: Joe at 8:47 EST, July 17, 2008
Yep AA does suck. We were preparing to board a flt from Colorado Springs to DFW when the plane developed a mechanical problem. This was around 10:30AM. There were three other flights to DFW that day. The agent refused to let anyone board those flights while we were waiting for the plane to be fixed!?! So we just sat there and watched three planes leave to DFW with empty seats. The only thing we could figure is AA did not want to take the time to rebook and move luggage. Finally 7+ hours later the plane was fixed. Of course that meant all aboard had missed their connecting flights. Rented a car when I got to DFW and drove the rest of the way so I would not have to board another AA plane –I’ll never ride AA again!
Posted by: Mike Lauxman at 12:42 EST, July 17, 2008
I had been building up my AAMiles and accumulated enough to redeem them for 2 not so free seats to Paris. On the day of our departure, my wife was pregnant and wasn't very mobile that day, plus the traffic on the way to JFK wasn't the best, but at the end of the day we got there 55 minutes before the the flight was scheduled to depart. they didn't make any exceptions and booked us another flight later that day. I was pissed! 5 minutes late and you go and do this to me. I've flown over 250,000 miles on AA, but it didn't matter. IT GETS BETTER. on the flight the head flight attendant, a short bald, little jerk, was completely out of line and I could have easily knocked his teeth in but of course I wouldn't dare because who wants to be arrested on Federal Charges. I think that they know that they can get away with being rude, abrasive, just intolerable. Anyway, I got up out of my seat to go to the restroom and as the little snot went down the aisle he stopped next to where I was sitting and placed his foot on my seat as he reached for something in the overhead compartment. My wife was there and said that someone was sitting there and then he mumbled something under his breath that got a chuckle from his mates. When I came back and later confronted him, he turned around and said that his shoes weren't dirty and said that he already apologized.
This behaviour is completely unacceptable and AA has not given me any satisfaction after I've lodged a complaint with them. They don't care. So I am never, ever flying them again, unless I know for sure that that little prick is on the flight. I have a score to settle.
Posted by: DELAVEGA at 14:09 EST, July 18, 2008
WHERE IN THE HELL IS YOUR LUGGAGE? JFK BAGBELT GOES APE$HIT AND LEAVES PASSENGER BAGS BEHIND AS THEY TAKE OFF ON THEIR DELAYED FLIGHT MISSING, MEETINGS, WEDDINGS, AND CRUISES!
IF I WERE YOU I WOULD GO TO EBAY AND SEE IF THERE IS ANYTHING LEFT IN YOUR SUITCASE!
YOUR NICE POLO PULLOVER AND PATENT LEATHER SHOES ARE BEING WORN BY ABDULLAH THE CAMEL JOCKEY!
Posted by: AAatJFKSUCKS at 1:27 EST, July 31, 2008
I toooootttaaalllyy!!!! agree with you AMERICAN AIRILES SUCKS BIG TIME
Posted by: susana at 21:17 EST, August 04, 2008
ok, so American is screwin up a little now because of low fuel prices; big deal; if you were on Europe you would probably face even worse service with Ryanair or Easyjet; American Airlines is not a very bad airline, i have flown it from GYE-MIA-JFK and the GYE-MIA, and i think the service is fine, i mean if your are so stupid to not to ask a stewardess or hear THE ANNOUNCEMENTS ON THE INTERCOM!! while on approach and you are literally in the clouds, then it is a problem. The only incident i had was not knowing where the bags were, but it was my mistake for not hearing the flight attendants (i was the only one understanding english in my family at the time), and we nearly missed the other connection to JFK; let's be reasonable the pilots don't have the fault, if you would know how dumb you are by overloading the bags with your family "encomiendas, then you don't know how dangerous and how slow operations can be when you put too much weight on baggage.
It is tru that the service, pretty much suck compared to other airlines, but the staff was very helpful, and i could get to JFK in time; and finally don't complain if you don'y know english and you are "despistado" in an airport, because then you are a dumb traveler!!!
Posted by: Vince at 16:56 EST, August 10, 2008
Vince in the above post sounds like some Joey BUTTafuco wannabee who kicks dogs and slaps his ol' lady!
Posted by: vincesucks at 1:27 EST, August 17, 2008
I had purchased a R/T ticket to Florida and had to leave earlier than scheduled due to a family health situation worsening, I took an earlier Delta flight, and my travelling companion stuck with the original intinerary and arrived at the AA gate two hours before departure. Through a conversation with the agent he discovered that my return AA flight may not be valid. He called me immediately and I in turn called AA 1 1/2 hour prior to departure. I was told that there would be a change fee and some other fee that would result in my paying an additional $400+ dollars to return. I advised them to cancel my trip as I was aware of Delta's fares and called my companion back. He was still at the airport waiting to depart and we chatted until boarding begam
I later tried to use my ticket toward a trip to Las Vegas (well witin the one year timeframe) and was advised that I had ~not~ cancelled my previous trip and that I was marked as a "no show". Therefore ineligible to receive credit for my cancelled trip. Several calls and emails later, no progress. Either someone was too lazy to document my call when I cancelled or I just plain got scammed. Screw AA!!!
One thing I will give this site: At least the stories here are legitimiate gripes. I read some of the ~horror stories~ on complaints.com detailing HORRIFIC experiences of "unpalatable" airline food and crappy movies. Get real, what a bunch of crybabies. If that's the only gripe they have and take time to actually write about it on complaints.com these frikkin lsoers have waaay too much time on their hands.
Eat before you go, and bring your own inflight snacks instead of waiting for Wolfgang Puck to whip you up a delicacy on your $89 flight. Bitch please.
Posted by: ru kidding me? at 0:59 EST, September 20, 2008
NastyDump,
I really like you method of dealing with "crappy" service. I really think someone should crap directly on Gerard Arpey's head. He is running the line into the ground and padding his pockets nicely at the same time. He is laying off many hard working people so he can pocket more money. I can't believe they grounded 3000 planes for lack of routine maintenance. Then, right after that Arpey, the big honcho CEO, put a huge bonus in his pocket.
He is a creep. I wonder if his wife loves him or if she married him for money. Who could sleep with that? Arpey needs to be exposed and when he is the world will be shocked. He is a dirty player.
Posted by: TOW at 16:58 EST, September 22, 2008
Mike,
The CEO isn't suffering. He is ordering massive layoffs of hard working people. Did you know that he was once a baggage handler? They should have left him there and promoted another guy who could do the job.
Arpey is a loser. He will go down in history as a failure and a disgrace to America. He is bankrupting AA deliberatley. Anyone can see what he is doing.
I heard that he is involved in some forced prostitution ring at O'hare Airport. I have never heard anything good about Arpey.
I have met some of the pilots out of O'hare and they are nothing more than lonely, pathetic men looking for a $20.00 lay and when they can't find a woman, they use each other. Something really strange goes on at O'Hare and there needs to be a Federal Investigation.
Posted by: neo at 17:02 EST, September 22, 2008
AA is no good. There is a radio program called TruthBrigadeRadio.com There was a woman on the show named Gina. She talks of her assasult by American Airline pilots. Check it out. It is my understanding that this woman provided a videotape for Congress at the request of a House Representative. She is also a correspondent on The Edge AM Radio.
American Airlines has more going on behind the scenes than we know. Check out that show. It exposes them for the criminals they are.
Posted by: OOO at 17:05 EST, September 22, 2008
They do suck balls. There was a group out of O'Hare Airport (pilots and fake FAs) who actually literally fuck each other all day. They are pigs. They smell men and women's underwear out of the luggage. When they don't have women the pilots have sex with each other. These were the most disgusting people I have ever met. Slobs and losers. Oh, yeah, Gerard Arpey has small tiny penis. He is a loser who is running an illegal business out O'Hare and hope is put in jail. Loser.
Posted by: TIN at 22:33 EST, November 15, 2008
LOL...Gripe, gripe, gripe. This airline sucks... that airline dosen't. For each airline I can find a million complaints that that another one is the worst. What I find most in these threads is that a lot of the bad service is actually from a lot of ignorance by the American public. People admittedly planned for traffic, tolls, etc after landing to get somewhere, but not take the time to leave the night before the cruise, wedding, funeral, etc and get a hotel(being cheap after spending thousands on a cruise) because of possible delays in weather, maintenance, etc. Airlines don't plan for aircraft to break, no more than we plan to have a flat or dead battery when we go to our cars. People don't show up at the airport for the recommended 2 hrs before (3 for International flights), either. They are so suprised when the are running to the gate, late, and no one waited for them...or they have to sit apart now. One guy got delayed for butting into a situation, which he knew nothing about, and began insulting an agent because he felt she should have boarded a passenger , being disabled, first instead of last. The agents board those people in the manner best served for the situation at the time, and really he got what he deserved. Also, just because you pay $400 for a ticket (may seem a lot to you) doesn't mean the cost of carring you and your 100 lbs of luggage across the country was covered. Try driving it for that price. As for the broken luggage...read the liability statement for checked bags. Also, the contract of carrage is on your ticket jacket or posted on the side of most ticket counters and at the gate counter at all airlines. And the Platnium who thinks he should be in first class even if he hasn't earned it for that fight, just because the seats are empty...buy the seat if you want it so bad. What makes you so deserving if you haven't earned the upgrade for that particular trip? So what if the deadheading crews get to ride up there. That is the agreement between their union and the company. If they are listed as a higher priority than you on the standby list, you haven't earned the level need by you for that flight. Typical attitude of self importance you have there,sir. You are more important to yourself than you are to the rest of the world. The airline is not a charity, people. Just because you are you, doesn't mean you deserve everything for free. Also, if you try to change your NON-refundable, NON-transferable ticket, even by 1 day...guess what..there is a fee and fare difference to pay. Again...you being cheap. If you paid more for the refundable, transferable ticket from the start...you would not have a fee or fare difference to pay...but it was the cheapest ticket YOU asked for in the first place...right?? AA doesn't fly from ANC to LHR direct...so that 14 hr flight had a stop somewhere...either Chicago or Dallas I'd guess. Can I ask why that person did not buy food on that stop if they where hungry? Just like all you people with medical issues. Diabetics...carry your own food. I always do..I have to eat at certain times, and I am responsible for myself..not the airline or anyone else. If you complain about not having food, and you have medical issues, then you are the negligent one. Basically America is a country of pathetic whiners who can't do anything for themselves, or take responsibility for themselves or their own actions. Really...you all need to drive, not fly.
Posted by: LOL at 11:54 EST, February 13, 2009
Popoff,
They are a porn line. The gang rapes out of O'hare are a forced prostitution ring. These pilots are pigs and the fake FAs that come with them are hermorphadites (nothing against hermorphadites), but these bastards envy women and they help these guys rape women. They named one, "Julie Tranny". Julie Tranny is evil and seveally mentally impaired, as are the other herms that come with this group. These pilots keep these "girls" because they are used as "sexual performers". No one else wants them so they are willing to have sex with 30 or 40 guys a day.
I am working to expose this crime because I have been a victim and I worked with two women, one did not show up for work and no one knew why, we never saw or heard from her again. Her name was Tammy Frye, Chicago, Illinois, at the assault, I was told they "Raped, shot, tortured and murdered Tammy." Shortly after Tammy Frye disappeared another woman did not show up for work. She was found dead from a shotgun blast to the head.
Many Northwestern University students are being attacked, raped and murdered. This group is behind those crimes also.
Check out:
myspace.com/airlinegangstalkers
If you care about your family, friends, lovers, girlfriends of boyfriends, you won't let them fly AA out of O'hare or maybe anywhere else.
Gerard Arpey is filthy, stinking pig who is funding this ring.
Beware, once they find you, they never leave until you do what they want or you are dead.
Please, if anyone knows what happened to Tammy Frye, Chicago, Illinois, who was employed at Altheimer & Gray in Chicago when she disappeared, please please contact me. Also, if anyone know Beth Allenson please let me know. Beware.
I did a videotape for Congress at their request regarding the terrorist pilots of American Airlines and I work with a House Rep to expose this crime. Fear for you lives. These people are murderers, rapists, BEWARE.
Posted by: GinaOfTheEdgeBroadcast at 22:16 EST, February 20, 2009
Lisa Arpey is a slut who screws for money. Her husband lays off employees so he can pocket more money. Arpey is a loser. I feel sorry for his children they will probably end up serving coffee in a cafe. People like the Arpeys should not be allowed to reproduce. Arpey is a criminal who will sit in jail.
Mr. Arpey what is it like to have your wife screw you for money? You are a loser. Please, if you have children, adopt them out to someone who can give them a future. You are a failing CEO with no respect and no brains.
Posted by: Lisa at 10:53 EST, March 09, 2009
Lisa Arpey is nothing more than white wasp trash that married a loser CEO Gerard ARpey. Galley trash found money by screwing everything that walked.
Ask her how many people came over to house lately? The answer is none. She has no education and a galley background. High Society, no just high level whore.
Go back to the galley Lisa. Do what you do best, serve coffee.
Posted by: Lisa Arpey at 4:01 EST, March 18, 2009
I have heard rumours that Lisa Arpey was a hooker before she hooked Gerard Arpey for his money. Lisa did you take off your clothes for a living? Tell the world, no one will be surprised.
Lisa when your husband is arrested for theft and murder and his assets are frozen, at least you will have a skill to make money. How much Lisa?
Posted by: Someone Who Knows The Truth at 8:10 EST, March 20, 2009
It is all the unions. They suck. These ignoramuses aren't educated, and don't care to be. Give me my beer, so I can say fuck you to all those that actually tried and studied during school.
What a waste. This is where our entire country is headed.
Posted by: robert at 1:19 EST, April 02, 2009
American Airlines pilots are the ugliest bastards on earth. They rape women because they are hard up losers. They sleep with mentally ill flight attendants and screw each other when they can't rape a woman.
They are totally fugly. They think are so hot. If they are so hot, why do they rape women to get what they think is sex.
Hey AA pigs go fuck yourselves. You are sexless losers.
Posted by: Lonnie at 3:53 EST, April 15, 2009
I watched American Airlines sluts out of O'hare Airport bang a group of pilots while being videotaped. These bitches helped the pilots rape gang rape me. I was sold to these men by Tony Accardo, Jr. a/k/a Bob Kalec of Dean and Fulkerson. He sends his brother Chip also known as Joseph to subdue women into forced sex with pilots out o"hare Airport. The stews that help them are stupid, uneducated and ugly. They wanted my life but I fought them. They are jealous because are nothing but coffee servicing whores. Filthy trash.
Posted by: LOVEEASTSTEWS at 11:31 EST, April 19, 2009
I am a 25 plus yr employee of American Airlines,sincce AMR took over every profitable piece of the airline has been cut away, Food service,scheduling (SABRE) even the cargo is not considered Airline profit.It has been a systimatic demoralizing planned destruction of this company to kill the unions,while our management takes bonuses while we take pay cuts .I dont even get off memorial day.I make less than I did almost 18 years ago.Just tell your kids stay away from the airlines,corporate Greed and mismanagement have made irreparable damages
Posted by: employee at 19:39 EST, April 28, 2009
I am looking for Tammy Frye or her grave? I was assaulted by American Airlines pilots out of O'hare Airport who told me they murdered Tammy Frye and Beth Allenson of Altheimer & Gray in Chicago, the firm set it up, they said a death threat was sent over from the AA pilots and Gerard Arpey the CEO of American Airlines, but in reality they were all involved. Tony Accardo, Jr., and his father streamline the prostitution industry for O'hare Airport pilots, especially AA, please beware. I am searching for Tammy Frye or her grave. I saw an article on Beth's death but not Tammy. Here is a video: Please scroll down to read.
http://vodpod.com/watch/1309936-jews-human-trafficking-slave-trade-forced-prostitution-sex-slavery
Posted by: Gina Romano at 12:15 EST, June 02, 2009
I am looking for Tammy Frye or her grave? I was assaulted by American Airlines pilots out of O'hare Airport who told me they murdered Tammy Frye and Beth Allenson of Altheimer & Gray in Chicago, the firm set it up, they said a death threat was sent over from the AA pilots and Gerard Arpey the CEO of American Airlines, but in reality they were all involved. Tony Accardo, Jr., and his father streamline the prostitution industry for O'hare Airport pilots, especially AA, please beware. I am searching for Tammy Frye or her grave. I saw an article on Beth's death but not Tammy. Here is a video: Please scroll down to read.
http://vodpod.com/watch/1309936-jews-human-trafficking-slave-trade-forced-prostitution-sex-slavery
Posted by: Gina Romano at 12:16 EST, June 02, 2009
I am looking for Tammy Frye or her grave? I was assaulted by American Airlines pilots out of O'hare Airport who told me they murdered Tammy Frye and Beth Allenson of Altheimer & Gray in Chicago, the firm set it up, they said a death threat was sent over from the AA pilots and Gerard Arpey the CEO of American Airlines, but in reality they were all involved. Tony Accardo, Jr., and his father streamline the prostitution industry for O'hare Airport pilots, especially AA, please beware. I am searching for Tammy Frye or her grave. I saw an article on Beth's death but not Tammy. Here is a video: Please scroll down to read.
http://vodpod.com/watch/1309936-jews-human-trafficking-slave-trade-forced-prostitution-sex-slavery
Posted by: Gina Romano at 12:17 EST, June 02, 2009
I am looking for Tammy Frye or her grave? I was assaulted by American Airlines pilots out of O'hare Airport who told me they murdered Tammy Frye and Beth Allenson of Altheimer & Gray in Chicago, the firm set it up, they said a death threat was sent over from the AA pilots and Gerard Arpey the CEO of American Airlines, but in reality they were all involved. Tony Accardo, Jr., and his father streamline the prostitution industry for O'hare Airport pilots, especially AA, please beware. I am searching for Tammy Frye or her grave. I saw an article on Beth's death but not Tammy. Here is a video: Please scroll down to read.
http://vodpod.com/watch/1309936-jews-human-trafficking-slave-trade-forced-prostitution-sex-slavery
Posted by: Gina Romano at 12:17 EST, June 02, 2009
Our AA tragic story.
My wife & our 9 month old baby girl just traveled from San Francisco, CA, to Prague, Czech Republic.
We booked on AA because we had a voucher for a good amount of money about to expire. We both were already hestitant from prior flights.
So here we go, on the day of my wife's international flight, we get a call 3 1/2 hours before that her SFO flight has been CANCELLED and "can we make it to San Jose Int'l instead. We live in San Francisco. After a few minutes of pretending that we had other options, we had to fly out of the house to get them to SJO asap.
OK - we get there, and I get her and our baby girl checked-in. I ask the ticket counter attendant if she has bulk head seating (it has attachment for baby sleeping basket) since she is traveling with our infant daughter. She looks at our daughter and assures us that all is fine -they have the "appropriate seat."
My wife boards the plane and finds out she is some middle aisle. The flight attendants are sorry but the plane is NOW full and other clients have "paid" for bulk head seating (that extra 1 or 2 inches of foot space). My wife starts tearing up in front of everyone knowing that a 13 hour flight with a baby on her lap and with the person reclining in front of you is going to be hell.
Luckly, a person seated in bulk head felt sorry for my family and he switched. There are still some gentleman around!
Later on as my wife was getting off the plane - a flight attendant apologetically states "we are now focusing on executive travel."
So the fact the we paid about $1,250 for my wife's ticket plus another $150 for my daughter's lap seat ticket means SHIT unless you are an "executive" traveler.
p.s. Forget the fact the when we first bought the ticket we were assured she had bulk head seating priority.
AA SUCKS!!!
Posted by: Marco at 1:35 EST, July 01, 2009
Sucks to be all of you.
I fly American 80% of the time and have never had a problem. Good fares, good service, on time, luggage always there upon arrival.
Now Delta...that's another story.
Posted by: Jake at 2:09 EST, August 13, 2009
The above comment is a bunch of crAAp!
American is about as glamorous as licking the restroom floor at a truck stop.
Posted by: Jack Off Jake at 12:23 EST, August 18, 2009
Not to mention that the CEO, Gerard Arpey, is a huge "closet homosexual" who indulges in his sexual fantasies with pilots out of O'Hare Airport who rape and murder women out of anger. The Jew Mob is so prevelant at AA, in fact, it is a total jew line. Beware bad things happen at O'Hare and all over the city due to these creepy pilots. Look up a man by the name of George Cline Wells who claims to have written a book called, "It is that way everywhere". This man is a total idiot and claims he is an AA pilot. He followed me on the streets often. He is a total loser.
Posted by: GR at 14:47 EST, November 01, 2009
Well, I thought I heard everything when I heard a group of AA pilots at C gate talk about how they are part of the Jewish Mob and The Chicago Ripper Crew, how they murder and rape women throughout Chicagoland who are more successful and financially well-off than they are for their money and homes. They were talking about the "New World Order Church" they are part of and how they are in cahoots with downtown Jewish law firms to steal money and property. These pilots were very strange to say the least and it was a little scary to hear them talk of murder!!!! I think the CEO is involved as well, Gerard Arpey. There were four women at the gate by the name of Donna Kaner Socol, Laurie Rosen, Faye Feinstein and Kathy Marcus who were talking with them as well, how they want to get rich from other people, etc. Beware these four Jew broads are hanging out at the airport with this group. It is all too strange, so sick, so mentally ill.
Posted by: Nimba at 17:17 EST, December 10, 2009
Well, I thought I heard everything when I heard a group of AA pilots at C gate talk about how they are part of the Jewish Mob and The Chicago Ripper Crew, how they murder and rape women throughout Chicagoland who are more successful and financially well-off than they are for their money and homes. They were talking about the "New World Order Church" they are part of and how they are in cahoots with downtown Jewish law firms to steal money and property. These pilots were very strange to say the least and it was a little scary to hear them talk of murder!!!! I think the CEO is involved as well, Gerard Arpey. There were four women at the gate by the name of Donna Kaner Socol, Laurie Rosen, Faye Feinstein and Kathy Marcus who were talking with them as well, how they want to get rich from other people, etc. Beware these four Jew broads are hanging out at the airport with this group. It is all too strange, so sick, so mentally ill
Posted by: Nimba at 17:21 EST, December 10, 2009
Well, I thought I heard everything when I heard a group of AA pilots at C gate talk about how they are part of the Jewish Mob and The Chicago Ripper Crew, how they murder and rape women throughout Chicagoland who are more successful and financially well-off than they are for their money and homes. They were talking about the "New World Order Church" they are part of and how they are in cahoots with downtown Jewish law firms to steal money and property. These pilots were very strange to say the least and it was a little scary to hear them talk of murder!!!! I think the CEO is involved as well, Gerard Arpey. There were four women at the gate by the name of Donna Kaner Socol, Laurie Rosen, Faye Feinstein and Kathy Marcus who were talking with them as well, how they want to get rich from other people, etc. Beware these four Jew broads are hanging out at the airport with this group. It is all too strange, so sick, so mentally ill
Posted by: Nimba at 17:21 EST, December 10, 2009
And It gets worse, Now you better have a receipt for everything you travel with!!
February 2009 American Airlines charged me $125, for each leg of my trip (a total of $250), to carry the sporting equipment I required for my holiday, it would be reasonable to assume they would take all due care in delivering it to the tagged destination. At the time of this charge, no one ever suggested I would have to produce receipts for the ownership of my personal equipment if it were lost or damaged; however, the agent refused to check said baggage unless I paid the additional fee. The fact that American Airlines was negligent in caring for the items entrusted to them, and there by ruining my vacation, I have not submitted these damages as part of my loss claim, however perhaps I should. I will speak to my solicitor on that point. In fact, the hard sided carry case was smashed beyond repair and the fishing rods inside were missing as witnessed by the Agent in Baggage Claims at the Miami Airport. The one rod that remained in the case was damaged beyond repair. All this was examined by an AA Agent in Miami on arrival.
As American Airlines charged me for the transportation of my fishing poles, in addition to my personal airline fare, it is reasonable to presume American Airlines assumed responsibility of the equipment and therefore are responsible to ensure it was properly insured for its safeguard and delivered to the destination tagged.
Eight months later and several letters AA Management advised me if I cannot produce receipts for my property then the incident never happen. Now that is what I consider client abuse and a management philosophy that condones their employee’s theft practices. I have always believed that you treat others as you wish to be treated and that what goes around comes around. They lost a lot more than just my property they lost my respect.
Posted by: Gary Agnew at 16:08 EST, December 29, 2009
There is a snotty little flight attendant by the name of Valerie Beck at Gate C of O'Hare Airport. Valerie fronted herself as a Mary Kay Representative and I was recruited under her. Shortly afterwards my problems started, I was raped, gang raped and stalked by a group of American Airline pilots. I could figure out why this happened, but as it intensified I learned more about the crimes against me. Apparently when Valerie was at a sales meeting a man saw me and sent a note to me, Valerie Beck intercepted the note and stood up at the meeting in front of me and called me a BITCH in front of everyone. Valerie never gave me the note, but I found out later that she hired the Jewish mob who are American Airline pilots to take a "hit" out on me for my Mary Kay business and because she liked the man who left me the note and she wants him. Several coworkers, friends and family members either disappeared or died mysteriiously because of this little snot who is a virgin because she won't sleep with a man until she has a "rich husband". Valerie has many sexual problems and is an evil freak. All my clothes and furniture were destroyed, etc., because of this jealous little monster. Beware American Airlines hides many felon pilots and fake flight attendants who will murder for a pair of underwear. (not saying all employees are bad but the Jewish run part is the Jewish Mob and many employees are taken advantage of and held captive, including small children)
Posted by: Gina at 17:06 EST, January 05, 2010
*The only thing worse than AA management screwing the employees is having to deal with a bunch of selfish and rude jerk passengers who treat us like subhumans. You don't like your petty problems, then get in your car and DRIVE!*
if we did that, then your uneducated, sorry, rude, overpaid, incompetent selves wouldn't have any kind of job left. You think you're underpaid? For what? Being a waitress on an airplane? lol, give me a break. Get an education and maybe you could get a real job. Until then, pour me my beer, stow my bag, and shut the ^%*k up.
And yes, AA is by far the worst airline in the world. Never had a problem with Continental and if you're flying within the country, Southwest is easily the best
Posted by: Shane at 14:48 EST, January 09, 2010
First minted in 1997, we found these and they are official platinum bullion coins.
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Posted by: buy american platinum eagle at 10:47 EST, January 14, 2010
Check out this interview about AA.
http://ebnlive.net/edgetube/play/Daniel_Otts_Live_Show_Archive/_Live_Show_Archive_2009/EBNs_Thursday_Reports__3rd_September_2009
Posted by: Gina Romano at 16:58 EST, January 18, 2010
Gerard Arpey, the CEO of American Airlines is a member of the Jewish Mob. He is aware and responsible for the crimes committed against me and others in Chicago, Illinois. I was traffiked to a group of his "Boyz" who dress as American Airline pilots and who hang at the gates of AA at O'hare Airport. Gerard Arpey, I have one question, where are these women and men:
Gina Taglia of Hofeld & Schaffner, Chicago, IL
Andrea Michna of Continental Fin., Deerfield, IL
Tammy Frye of Altheimer & Gray, Chicago, IL
Penny Goldman, Chicago, Illinois
Juano Romano, Chicago, Illinois
Bernardo Romano, Chicago, Illinois
Michael Romano, Chicago, Illinois
Kim Bender, Chicago, Illinois
Did you steal their identity, clothing and other belongings for your whore felon stewardesses at O'Hare???? You know, the broads who helped your "boyz" rape me?
When your "Boyz" dressed as AA pilots sexually assaulted me they told me they murdered Tammy Frye and Beth Allenson. Tammy was from Chicago, she disappeared and was never found again, Beth Allenson was from Elgin, IL and was found dead from a shotgun blast to the face. Where are the bodies of my cousins. I know you and your "boyz" murder somewhere in the Schiller Park Forest Preserve in Illinois. You have a barbed wired fence and hang your victims from a tree and the fence along with making them perform nasty sexual acts on your "boyz". Where are the children you have stolen and/or sacraficed?
Mr. Arpey, I hope you go to Hell where you belong. You are a lousy CEO and have destroyed American Airlines with your Jewish Mob Agenda to infiltrate the US Government and become the new US government.
You are going to jail for rape, murder, theft, assault, gang rape, satanic sacrafice, fraud and every other crime you have committed. You are responsible for the murder of my family and you will rot in jail and then Hell for the things have done. Say goodbye to your CEO position because you are not CEO material and it won't be much longer before the world realizes you have sold out the USA for your own agenda.
Gina Romano
(stalkingvicimsnetwork.net)
Posted by: Gina Romano at 19:31 EST, January 25, 2010
Wow...that's creepy. It's like an alien abduction story. Totally unbelievable. Yet, if true...very scary. As an employee, I do believe that Arpey is evil.
Posted by: R.T. at 2:57 EST, February 06, 2010
I agree with you so much. To start of with they are too expensive. I like to fly southwest.
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Posted by: colon cancer at 15:55 EST, February 11, 2010
AMERICAN AIRLINES SUCKS! I WAS FLYING COACH TO DFW AND SOMEONE PUT A BIG NASTY 8 INCH LONG TURD IN THE LAVATORY SINK! THIS IS A REPFLECTION OF THE PIECE OF CRAP SERVICE I GOT!
Posted by: GROSS at 12:12 EST, February 14, 2010
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